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Call Center Jobs in Rochester, MN (NOW HIRING)

Ziegler CAT

Rental Coordinator (On-Site)

Rochester, MN · On-site

$49K - $73K/yr

Answer incoming calls from Sales Representatives, customers, and the rental call center * Generate customer quotes, create and close rental agreements while utilizing Ziegler's proprietary rental ...

Olmsted Medical Center

Sonographer

Rochester, MN · On-site

$39.41 - $59.11/hr

At Olmsted Medical Center, we value our employees and are committed to providing a comprehensive ... Takes call on a rotating basis. * Other duties as assigned. Equal Opportunity Employer/Protected ...

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See Rochester, MN salary details

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How much do call center jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for call center in Rochester, MN is $18.21, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.57 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
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What are the most commonly searched types of Call Center jobs in Rochester, MN?

The most popular types of Call Center jobs in Rochester, MN are:

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For Call Center jobs in Rochester, MN, the most frequently searched job titles are:

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The top searched job categories for Call Center jobs in Rochester, MN are:

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Cities near Rochester, MN with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Rochester, MN as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,871 per year, or $18.2 per hour.

Rental Coordinator (On-Site)

Ziegler CAT

Rochester, MN • On-site

$49K - $73K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Ziegler CAT rating

8.7

Company rating: 8.7 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

27th of 177 rated vehicle equipment hire

Job description

Ziegler Rental, a division of Ziegler Companies, has an immediate opening for a Rental Coordinator. The Rental Coordinator position is responsible for creating, maintaining, and closing rental agreements while communicating updates with both internal and external customers. This position is a fast-moving and rewarding position where employees get to help customers solve real world problems with industry leading Cat® Construction equipment. The Rental Coordinator will work on-premise in the hiring branch.
Schedule: Monday-Friday, 7:30 a.m.-5:00 p.m. Overtime opportunities may arise periodically, though they are not guaranteed.
Responsibilities:
  • Provide rental support to the Rental Sales Team to ensure excellent customer service
  • Answer incoming calls from Sales Representatives, customers, and the rental call center
  • Generate customer quotes, create and close rental agreements while utilizing Ziegler's proprietary rental software
  • Monitor rental reports to manage daily tasks to ensure process compliance
  • Coordinate equipment deliveries and returns with the Transportation Department
  • Ensure accurate and timely invoices, including collection of unpaid balances
  • Build and maintain knowledge of rental fleet equipment and their applications
  • Collaborate effectively with team members, management, and other departments
  • Assist with inventory management when needed
  • Follow up with Sales Representatives and customers through phone and other communication channels
  • Participate in after-hours, on-call support as needed
  • Assist with special projects and training when needed

Qualifications:
  • High School Diploma or GED; 2 or 4 year degree preferred
  • Personal Attributes: Customer focus, attention to detail, dependability, efficiency, planning and organization
  • Ability to multi-task in a demanding environment
  • Experience working in Microsoft Office Suite and related software
  • Preferred - rental industry knowledge

Minimum Physical Requirements:
  • Walking, talking, hearing
  • Working conditions may be both indoor and outdoor; noise level may be moderate at times.

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.
SEE YOURSELF AT ZIEGLER
Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!
The total compensation range (hourly pay plus incentive) for this position is $49,900 - $73,900
Starting wage is dependent on skills, experience, and education. Along with competitive pay, full time positions are benefits eligible which includes:
  • Health, Dental, Vision and Life Insurance
  • 15 days of PTO your first year, accrual starts day 1
  • 9 paid holidays
  • 401(k) plan with company contribution and match
  • HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
  • Short-Term and Long-Term Disability Insurance, FSA & EAP
  • Paid Parental Leave & Funeral Leave
  • Fitness membership discount
  • Education Assistance

At Ziegler Inc. we're committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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