ZipRecruiter

Log In

1

Call Center Jobs in Rochester, MN (NOW HIRING)

Driveline

Flex Merchandiser

West Concord, MN · On-site

$12.41/hr

We also provide a full-service call center to help if you get hung up and need assistance in-store. What we offer: Driveline offers competitive compensation, very flexible scheduling, on-the-job ...

Driveline

Flex Merchandiser

Pine Island, MN · On-site

$12.41/hr

We also provide a full-service call center to help if you get hung up and need assistance in-store. What we offer: Driveline offers competitive compensation, very flexible scheduling, on-the-job ...

Driveline

Flex Merchandiser

Grand Meadow, MN · On-site

$12.41/hr

We also provide a full-service call center to help if you get hung up and need assistance in-store. What we offer: Driveline offers competitive compensation, very flexible scheduling, on-the-job ...

Driveline

Flex Merchandiser

Byron, MN · On-site

$12.41/hr

We also provide a full-service call center to help if you get hung up and need assistance in-store. What we offer: Driveline offers competitive compensation, very flexible scheduling, on-the-job ...

Driveline

Flex Merchandiser

Saint Charles, MN · On-site

$12.41/hr

We also provide a full-service call center to help if you get hung up and need assistance in-store. What we offer: Driveline offers competitive compensation, very flexible scheduling, on-the-job ...

Olmsted Medical Center

Sonographer

Rochester, MN · On-site

$39.41 - $49.26/hr

At Olmsted Medical Center, we value our employees and are committed to providing a comprehensive ... Takes call on a rotating basis. * Other duties as assigned. Equal Opportunity Employer/Protected ...

next page

Showing results 1-20

All JobsCall Center JobsCall Center Jobs in Rochester, MN

Call Center information

See Rochester, MN salary details

$10

$18

$25

How much do call center jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for call center in Rochester, MN is $18.21, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.57 per hour, depending on experience, location, and employer.

What are call center jobs?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What is the job at a call center?

A call center job involves handling inbound or outbound phone calls to assist customers, provide information, or resolve issues. Employees often use computer systems and communication skills to address customer needs, working in a team environment with scheduled shifts.

How to make 2000 a week working from home?

A call center representative can earn $2,000 a week by working full-time hours, often 40 or more hours, and handling high-volume or specialized customer service tasks that pay higher rates or commissions. Increasing income may involve gaining skills in sales, technical support, or using tools like CRM software, and working for companies that offer performance-based incentives or premium pay for overtime. Achieving this income level typically requires experience, efficiency, and sometimes working multiple shifts or roles.

How to make 1000 a week remote?

A call center representative can earn $1,000 a week remotely by working full-time hours, often 40 hours or more, and handling high-volume or specialized customer service tasks. Increasing earnings may involve gaining experience, acquiring relevant skills like CRM software proficiency, or working for companies that offer higher pay rates or performance bonuses.

What Are the Qualifications to Get a Call Center Job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What are the key skills and qualifications needed to thrive as a Call Center Representative, and why are they important?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn significantly higher salaries than entry-level positions. These roles often require experience, leadership skills, and knowledge of call center software and processes.
More about Call Center jobs
What are the most commonly searched types of Call Center jobs in Rochester, MN? The most popular types of Call Center jobs in Rochester, MN are:
What are popular job titles related to Call Center jobs in Rochester, MN? For Call Center jobs in Rochester, MN, the most frequently searched job titles are:
What job categories do people searching Call Center jobs in Rochester, MN look for? The top searched job categories for Call Center jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Call Center jobs? Cities near Rochester, MN with the most Call Center job openings:
Call Center jobs near you
Infographic showing various Call Center job openings in Rochester, MN as of June 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $37,871 per year, or $18.2 per hour.
Product Support Specialist (Burn Season Flex)

Product Support Specialist (Burn Season Flex)

Hearth & Home Technologies, LLC

Lake City, MN

$19 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Hearth & Home Technologies rating

8.3

Company rating: 8.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

As a Hearth & Home Technologies Product Support Specialist (Burn Season Flex) in Lake City, MN, you will be responsible for providing prompt, professional and technical support to internal and external customers in response to a variety of technical and repair situations regarding gas, electric, pellet, and wood burning appliances.  
 
Position Details  
  • Starting Pay: $19.00-$21.00 per hour (based on skills & experience)
  • Shift details: 8:30 AM – 3:00 PM Monday – Friday
  • Seasonally: September to March / Reduced hours during the off months (4 hours per week)
HHT Benefits Starting Day 1 
  • Paid Time Off
  • Paid Holidays during Burn Season
  • Access to Earnings On a Daily Basis
  • 401k with company match
  • Health Care: medical, dental, and vision
Additional Benefits
  • Quarterly Profit Sharing (Eligible after 1 year of service)
  • Tuition Reimbursement (Eligible after 6 months of service)
  • Paid Parental Leave (Eligible after 1 year of service)
  • $10,000 Adoption / Surrogacy Reimbursement (Eligible after 1 year of service)
Role & Responsibilities 
 
  • Provide technical and directional assistance to internal and external customers on process and products manufactured by Hearth & Home Technologies (HHT). 
  • Assist customers via phone, email, and other support tools 
  • Escalate necessary issues to Consumer Care Team Lead for direction or resolution. 
  • Work internally with outside sales force, product management and other departments to ensure customer satisfaction. 
  • Assist with technical and/or complex customer service problems. 
  • Research service part requirements applicable to unit based on model and serial number. 
  • Open, track, and close trouble tickets within HHT’s CRM systems; ensure problem ownership and promotes end-user satisfaction 
  • Work in a cohesive team environment 
Qualifications 
  • High School diploma or equivalent 
  • Required - direct Customer Support or call center experience 
  • Salesforce knowledge is a plus 
  • Ability to employ proper customer handling techniques 
  • Possess troubleshooting and problem-solving skills 
  • Excellent oral and written communication skills 
  • Experience with Windows and Microsoft Office suite of programs 
  • Read, interpret, and understand blueprints and dimensional drawings 
  • Fluent in English; Preferred- Spanish and/or French languages ability is a plus