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Call Center Jobs in Rochester, MN (NOW HIRING)

Driveline

Flex Merchandiser

Grand Meadow, MN · On-site

$12.41/hr

We also provide a full-service call center to help if you get hung up and need assistance in-store. What we offer: Driveline offers competitive compensation, very flexible scheduling, on-the-job ...

Driveline

Flex Merchandiser

West Concord, MN · On-site

$12.41/hr

We also provide a full-service call center to help if you get hung up and need assistance in-store. What we offer: Driveline offers competitive compensation, very flexible scheduling, on-the-job ...

Driveline

Flex Merchandiser

Byron, MN · On-site

$12.41/hr

We also provide a full-service call center to help if you get hung up and need assistance in-store. What we offer: Driveline offers competitive compensation, very flexible scheduling, on-the-job ...

Driveline

Flex Merchandiser

Saint Charles, MN · On-site

$12.41/hr

We also provide a full-service call center to help if you get hung up and need assistance in-store. What we offer: Driveline offers competitive compensation, very flexible scheduling, on-the-job ...

Driveline

Flex Merchandiser

Pine Island, MN · On-site

$12.41/hr

We also provide a full-service call center to help if you get hung up and need assistance in-store. What we offer: Driveline offers competitive compensation, very flexible scheduling, on-the-job ...

Drive Line Service

Flex Merchandiser

West Concord, MN

$12.41/hr

We also provide a full-service call center to help if you get hung up and need assistance in-store. What we offer: Driveline offers competitive compensation, very flexible scheduling, on-the-job ...

Drive Line Service

Flex Merchandiser

Grand Meadow, MN · On-site

$12.41/hr

We also provide a full-service call center to help if you get hung up and need assistance in-store. What we offer: Driveline offers competitive compensation, very flexible scheduling, on-the-job ...

Olmsted Medical Center

Sonographer

Rochester, MN · On-site

$39.41 - $49.26/hr

At Olmsted Medical Center, we value our employees and are committed to providing a comprehensive ... Takes call on a rotating basis. * Other duties as assigned. Equal Opportunity Employer/Protected ...

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Call Center information

See Rochester, MN salary details

$10

$17

$24

How much do call center jobs pay per hour?

As of Jun 3, 2026, the average hourly pay for call center in Rochester, MN is $17.49, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $18.80 per hour, depending on experience, location, and employer.

What Are the Qualifications to Get a Call Center Job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are the key skills and qualifications needed to thrive as a Call Center Representative, and why are they important?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What are call center jobs?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn significantly higher salaries than entry-level positions. These roles often require experience, leadership skills, and knowledge of call center software and processes.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

More about Call Center jobs
What are the most commonly searched types of Call Center jobs in Rochester, MN? The most popular types of Call Center jobs in Rochester, MN are:
What job categories do people searching Call Center jobs in Rochester, MN look for? The top searched job categories for Call Center jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Call Center jobs? Cities near Rochester, MN with the most Call Center job openings:
Call Center jobs near you
Infographic showing various Call Center job openings in Rochester, MN as of May 2026, with employment types broken down into 2% Locum Tenens, 2% As Needed, 69% Full Time, 20% Part Time, and 7% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $36,373 per year, or $17.5 per hour.
Emergency Medical Dispatcher

Emergency Medical Dispatcher

Mayo Clinic

Rochester, MN

Full-time

Medical, Dental, Vision, Retirement

Posted 24 days ago

Mayo Clinic rating

7.8

Company rating: 7.8 out of 10

Based on 673 frontline employees who took The Breakroom Quiz

130th of 864 rated healthcare providers

Job description

Coordinates emergent and non-emergent requests for Mayo Clinic Ambulance Service, which includes Mayo Clinic Ambulance, Mayo One Airplane, and Mayo One helicopter patient transportation services to and from the Mayo Clinic Medical Center as well as out of system transportation. Receives and coordinates radio and telephone communications into the Emergency Department (ED) at Saint Marys and Methodist Campuses. Coordinates advanced notification of patient arrival information to appropriate areas within Mayo Clinic Medical Center. Provides 911 caller pre-arrival instructions for Mayo Clinic Ambulance and for other counties within Minnesota and Wisconsin. Activates Acute Stroke Team, Cath/Stemi Team, ED Resuscitation Team, Family Activated Pediatric Response Team (PRRT) and Trauma Team for the Mayo Clinic Medical Center.

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights
  • Medical: Multiple plan options.
  • Dental: Delta Dental or reimbursement account for flexible coverage.
  • Vision: Affordable plan with national network.
  • Pre-Tax Savings: HSA and FSAs for eligible expenses.
  • Retirement: Competitive retirement package to secure your future.
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. 

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law".  Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

High school diploma/GED. One year of customer service, call center or dispatching experience. EMT certification or medical experience is preferred. Working knowledge of radio communications. Basic computer knowledge. Excellent communication skills.Current AHA Health Care Provider CPR certifications required. Must be certified in Emergency Medical Dispatch (EMD) at the time of hire or become certified within the first three months of employment. The Emergency Communication Center will assist applicants that are not currently certified in Emergency Medical Dispatch to obtain their certification after hire.

What Mayo Clinic employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Mayo Clinic

Sourced by ZipRecruiter

Mayo Clinic is the largest integrated, not-for-profit medical group practice in the world. We're building the future, one where the best possible care is available to everyone — and more people can heal at home. Our relentless research turns into earlier diagnoses and new cures. That's how we inspire hope in those who need it most. At Mayo Clinic, experts work together to solve the most challenging unmet needs of patients. Our history of innovation dates back almost 150 years, when brothers Will and Charlie Mayo pioneered an integrated, team-based approach to medicine. Today, that trailblazing spirit drives innovations like Mayo Clinic Platform — which powers new technologies to change how care is delivered to all.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Rochester, MN, US

Year founded

1919

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