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Call Center Jobs in Rochester, MN (NOW HIRING)

Mayo Clinic

Emergency Medical Dispatcher

Rochester, MN

$29.69 - $44.55/hr

One year of customer service, call center or dispatching experience. EMT certification or medical experience is preferred. Working knowledge of radio communications. Basic computer knowledge.

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How much do call center jobs pay per hour?

As of May 31, 2026, the average hourly pay for call center in Rochester, MN is $16.43, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $17.64 per hour, depending on experience, location, and employer.

What Are the Qualifications to Get a Call Center Job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are the key skills and qualifications needed to thrive as a Call Center Representative, and why are they important?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What are call center jobs?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn significantly higher salaries than entry-level positions. These roles often require experience, leadership skills, and knowledge of call center software and processes.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

More about Call Center jobs
What are the most commonly searched types of Call Center jobs in Rochester, MN? The most popular types of Call Center jobs in Rochester, MN are:
What job categories do people searching Call Center jobs in Rochester, MN look for? The top searched job categories for Call Center jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Call Center jobs? Cities near Rochester, MN with the most Call Center job openings:
Call Center jobs near you
Infographic showing various Call Center job openings in Rochester, MN as of May 2026, with employment types broken down into 2% Locum Tenens, 2% As Needed, 69% Full Time, 18% Part Time, and 9% Contract. Highlights an 91% In-person, and 9% Remote job distribution, with an average salary of $34,168 per year, or $16.4 per hour.

Physician / Surgery - General / Minnesota / Locum tenens / Telemedicine Physician Opportunity wit...

Quivvy Tech

Rochester, MN

Full-time

Posted yesterday

Job description

Quivvy Tech is currently hiring telemedicine physicians!
Quivvy Tech is the fastest growing national telemedicine network in the U.S. We have a triage call center where all patients are pre-screened for medical necessity and to confirm compliance with legal and regulatory standards all while ensuring a positive patient experience.
Telemedicine Physician Responsibilities Include:
Evaluate patients medical conditions (review patient chart);
Determine medical necessity of products requested by the patient;
Electronically sign Rx prescriptions upon consult completion;
Your contact information will remain private at all times
Telemedicine Physician Requirements:
Must be a commercial insurance provider and/or Medicare provider;
Maintain all appropriate licensure to prescribe medications under applicable state and federal laws;
Maintain familiarity with our state of the art portal
Telemedicine Physician Benefits:
Competitive compensation;
No billing insurance companies;
Reliable volume;
Work from anywhere;
Flexible hours
Please contact me for more information at

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