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Call Center Jobs in Rochester, MN (NOW HIRING)

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Call Center information

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$10

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$25

How much do call center jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for call center in Rochester, MN is $18.21, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.57 per hour, depending on experience, location, and employer.

What are call center jobs?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What is the job at a call center?

A call center job involves handling inbound or outbound phone calls to assist customers, provide information, or resolve issues. Employees often use computer systems and communication skills to address customer needs, working in a team environment with scheduled shifts.

How to make 2000 a week working from home?

A call center representative can earn $2,000 a week by working full-time hours, often 40 or more hours, and handling high-volume or specialized customer service tasks that pay higher rates or commissions. Increasing income may involve gaining skills in sales, technical support, or using tools like CRM software, and working for companies that offer performance-based incentives or premium pay for overtime. Achieving this income level typically requires experience, efficiency, and sometimes working multiple shifts or roles.

How to make 1000 a week remote?

A call center representative can earn $1,000 a week remotely by working full-time hours, often 40 hours or more, and handling high-volume or specialized customer service tasks. Increasing earnings may involve gaining experience, acquiring relevant skills like CRM software proficiency, or working for companies that offer higher pay rates or performance bonuses.

What Are the Qualifications to Get a Call Center Job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What are the key skills and qualifications needed to thrive as a Call Center Representative, and why are they important?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn significantly higher salaries than entry-level positions. These roles often require experience, leadership skills, and knowledge of call center software and processes.
More about Call Center jobs
What are the most commonly searched types of Call Center jobs in Rochester, MN? The most popular types of Call Center jobs in Rochester, MN are:
What are popular job titles related to Call Center jobs in Rochester, MN? For Call Center jobs in Rochester, MN, the most frequently searched job titles are:
What job categories do people searching Call Center jobs in Rochester, MN look for? The top searched job categories for Call Center jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Call Center jobs? Cities near Rochester, MN with the most Call Center job openings:
Call Center jobs near you
Infographic showing various Call Center job openings in Rochester, MN as of June 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $37,871 per year, or $18.2 per hour.
Client Solutions Tech Coordinator - MCL

Client Solutions Tech Coordinator - MCL

Mayo Clinic

Rochester, MN

$17.75 - $24/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 13 days ago

Mayo Clinic rating

7.8

Company rating: 7.8 out of 10

Based on 684 frontline employees who took The Breakroom Quiz

106th of 876 rated healthcare providers

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights
  • Medical: Multiple plan options.
  • Dental: Delta Dental or reimbursement account for flexible coverage.
  • Vision: Affordable plan with national network.
  • Pre-Tax Savings: HSA and FSAs for eligible expenses.
  • Retirement: Competitive retirement package to secure your future.

Responsibilities

As Client Solutions Technical Coordinator, you will be part of a team that is a Certified Center of Excellence through Benchmark Portal. You will provide high quality service in a high stress environment to a multi-site enterprise that continues to evolve in complexity. You will be supporting the following departments: Mayo Clinic Health System (MCHS), Department of Laboratory Medicine and Pathology (DLMP) with knowledge of over 3,000 tests and 58 unique labs requiring individualized processes, Mayo Clinic Laboratories (MCL) clients requiring knowledge of state and country laws and regulations, Occupational Health Services - Mayo Clinic - Rochester (MCR), Specialty Sales, Mayo Validation Support Services (MVSS), Center for Individualized Medicine, Bio Services, Healthcare Incident Command System (HICS).

This position is for a high call volume customer contact center supporting Mayo Clinic Laboratories. Your working environment will be fast paced, and you'll have many shifting priorities. You will use your critical thinking skills to respond to a variety of technical issues from clients, patients, laboratory staff and physicians via phone, email, web messages, chat, fax, or mail. This includes, but is not limited to, making outbound critical test results, cancellations, revisions, and incoming defects to internal and external clientele. You will resolve technical problems, obtaining additional information at the request of the laboratory to complete testing and ensure patient safety, and investigate new or unusual test requests. You will resolve a wide assortment of hardware/software technical problems, and coordinate problem resolutions with various departments and groups to include off hours and weekend on-call services. You will be managing client complaints and address issues in accordance with laws and regulations of HIPAA, CAP, CLIA, New York State, JACHO and other regulatory agencies. You will be responsible for notifying clients of reagent/assay performance or mechanical/technical issues, facilitating returning of samples, forwarding testing, writing credits, changing and/or canceling testing as determined by the client and DLMP. You will utilize upwards of 30 applications to make informed decisions and must be competent in various computer systems and responsible for system testing and Information Technology (IT) support. 

*Individuals hired to this position are required to complete 2 years in this role before being eligible to apply to other positions within Mayo Clinic. 

**This position is not eligible for visa sponsorship; Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.


Qualifications

To be considered for the Client Solutions Technical Coordinator I position, you must have a bachelor's degree or associates degree and 4 years relevant experience in customer service, healthcare or helpdesk/call center or a high school diploma or equivalent and 6 years relevant experience in customer service, healthcare or helpdesk/call center.

Additional Qualifications / Application Requirements

You must include a cover letter and a resume to be considered for this position.

DLMP/MCS employees that have been in their current lab/position for less than 2 years must attach an early release approval from their supervisor. 

Internal applicants must attach their three most recent performance appraisals to be considered for this position.

Ability to communicate/interact with all personalities and roles: physicians, pathologists, lab technicians, administrators, and patients

Self-motivated to work independently on multiple tasks as well as work in a team setting.

Strong interpersonal human relation's skills to accomplish goals through collaboration and coordination. Communicates in a direct, clear, and concise manner. Listens carefully and is understanding and maintains an approachable atmosphere.

Strong organizational skills

Professional standards and conduct

Skillful in working with personal computer software, Microsoft Word/Excel and troubleshooting systems.

Candidates should be proficient in Medical Terminology and must be able to adapt to varied levels of workload and work with ever changing technology in a dynamic environment. 

Provides excellent customer service and technical support to internal and external customers and colleagues across multiple sites.

Strong analytical

Manages ambiguous situations and determines appropriate course of action

Able to work in a high stress, client focused environment with no downtime in each shift.


Exemption Status
Nonexempt
Compensation Detail
$24.55 - $35.65/ hour
Benefits Eligible
Yes
Schedule
Full Time
Hours/Pay Period
80
Schedule Details
We have two open positions available. Shift Hours: Monday - Friday, 12:00 PM - 8:30 PM or 12:00 PM - 10:30 PM (schedule varies) Schedule: Rotating 3-week schedule including weekdays and some weekends. Days off vary by week. Please apply or contact us for more details.
Weekend Schedule
Rotating 3-week schedule. Weekend shifts rotate, with some weekends required.
International Assignment
No
Site Description
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. 

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'.  Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter
Rhonda WilsonQualifications:

To be considered for the Client Solutions Technical Coordinator I position, you must have a bachelor's degree or associates degree and 4 years relevant experience in customer service, healthcare or helpdesk/call center or a high school diploma or equivalent and 6 years relevant experience in customer service, healthcare or helpdesk/call center.

Additional Qualifications / Application Requirements

You must include a cover letter and a resume to be considered for this position.

DLMP/MCS employees that have been in their current lab/position for less than 2 years must attach an early release approval from their supervisor. 

Internal applicants must attach their three most recent performance appraisals to be considered for this position.

Ability to communicate/interact with all personalities and roles: physicians, pathologists, lab technicians, administrators, and patients

Self-motivated to work independently on multiple tasks as well as work in a team setting.

Strong interpersonal human relation's skills to accomplish goals through collaboration and coordination. Communicates in a direct, clear, and concise manner. Listens carefully and is understanding and maintains an approachable atmosphere.

Strong organizational skills

Professional standards and conduct

Skillful in working with personal computer software, Microsoft Word/Excel and troubleshooting systems.

Candidates should be proficient in Medical Terminology and must be able to adapt to varied levels of workload and work with ever changing technology in a dynamic environment. 

Provides excellent customer service and technical support to internal and external customers and colleagues across multiple sites.

Strong analytical

Manages ambiguous situations and determines appropriate course of action

Able to work in a high stress, client focused environment with no downtime in each shift.

What Mayo Clinic employees say

Pay

Benefits

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About Mayo Clinic

Sourced by ZipRecruiter

Mayo Clinic is the largest integrated, not-for-profit medical group practice in the world. We're building the future, one where the best possible care is available to everyone — and more people can heal at home. Our relentless research turns into earlier diagnoses and new cures. That's how we inspire hope in those who need it most. At Mayo Clinic, experts work together to solve the most challenging unmet needs of patients. Our history of innovation dates back almost 150 years, when brothers Will and Charlie Mayo pioneered an integrated, team-based approach to medicine. Today, that trailblazing spirit drives innovations like Mayo Clinic Platform — which powers new technologies to change how care is delivered to all.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Rochester, MN, US

Year founded

1919

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