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Call Center Jobs in Rochelle, IL (NOW HIRING)

UW Health

Inpatient RN, Observation

Rockford, IL · On-site

No minimum experience required. * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community ...

UW Health

Inpatient RN, Observation

Rockford, IL · On-site

$36.26 - $59.97/hr

No minimum experience required. * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community ...

UW Health

Inpatient RN, Operating Room

Rockford, IL · On-site

$9.25/hr

Required * 911 Call Center Triage Only - Community nursing experience. Preferred Licenses & Certifications * Current RN licensure to practice in the State of Illinois. Required * Bi-annual CPR ...

UW Health

Inpatient RN Operating Room

Rockford, IL · On-site

$9.25/hr

Required * 911 Call Center Triage Only - Community nursing experience. Preferred Licenses & Certifications * Current RN licensure to practice in the State of Illinois. Required * Bi-annual CPR ...

UWHealth

Inpatient RN Operating Room

Rockford, IL

Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...

UW Health

Inpatient RN, Operating Room

Rockford, IL · On-site

$36.26 - $59.97/hr

Required * 911 Call Center Triage Only - Community nursing experience. Preferred Licenses & Certifications * Current RN licensure to practice in the State of Illinois. Required * Bi-annual CPR ...

UW Health

Inpatient RN Operating Room

Rockford, IL · On-site

$9.25/hr

Required * 911 Call Center Triage Only - Community nursing experience. Preferred Licenses & Certifications * Current RN licensure to practice in the State of Illinois. Required * Bi-annual CPR ...

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All JobsCall Center JobsCall Center Jobs in Rochelle, IL

Call Center information

See Rochelle, IL salary details

$10

$17

$24

How much do call center jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for call center in Rochelle, IL is $17.42, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Rochelle, IL?

The most popular types of Call Center jobs in Rochelle, IL are:

What cities near Rochelle, IL are hiring for Call Center jobs?

Cities near Rochelle, IL with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Rochelle, IL as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,229 per year, or $17.4 per hour.

Inpatient RN, Observation

UW Health

Rockford, IL • On-site

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

UW Health rating

7.9

Company rating: 7.9 out of 10

Based on 227 frontline employees who took The Breakroom Quiz

110th of 898 rated healthcare providers

Job description

*You may be eligible for a sign on bonus up to $10,000.*

Work Schedule

90% FTE, full-time. Evening/Night shift, 3 12-hour shifts (1900-0730) per week, weekend/holiday rotation. You will work at the UW Health SwedishAmerican Hospital.

Additional components of compensation may include:

Evening, night, and weekend shift differential
Overtime
On-call pay

At UW Health in northern Illinois, you will have:

Competitive pay and comprehensive benefits package including: PTO, Medical, Dental, Vision, retirement, short and long-term disability, paternity leave, adoption assistance, tuition assistance
Annual wellness reimbursement
Opportunity for on-site day care through UW Health Kids
Tuition reimbursement for career advancement--ask about our fully funded programs!
Abundant career growth opportunities to nurture professional development
Strong shared governance structure
Commitment to employee voice

Qualifications
  • Graduate from an accredited school of nursing program. Required
  • Must provide copy of HS diploma or equivalent, or highest level of completed degree obtained. Required
Work Experience
  • No minimum experience required.
  • 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required
  • 911 Call Center Triage Only - Community nursing experience. Preferred
Licenses & Certifications
  • Current RN licensure to practice in the State of Illinois. Required
  • Basic Life Support/CPR Certification. Required
  • Must possess a current, valid driver's license issued by the individual's state of residence. Upon Hire Required
  • Specialty certification in area of concentration. Preferred
  • 9th Floor Only: ACLS certification within two years of hire. Preferred
Our Commitment to Social Impact and Belonging
UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.


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UW Northern Illinois benefits

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About UW Health

Sourced by ZipRecruiter

UW Health Clinics - our physicians and staff are dedicated to providing an exceptional patient and family experience by delivering the highest quality of care in a compassionate environment. With more than 80 primary and specialty care clinics located throughout Dane County and the surrounding areas, we are proud to have the opportunity to impact the communities we serve.

Industry

Health care and social assistance and hospitals

Company size

10,000+ Employees

Headquarters location

Madison, WI, US

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