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Call Center Jobs in Rochelle, IL (NOW HIRING)

Test Center Administrator (FT)

Sycamore, IL ยท On-site

$12.75 - $15.50/hr

Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.) * Must be 18 years of age to qualify SKILLS: * Ability to communicate professionally and ...

Test Center Administrator (FT)

Sycamore, IL ยท On-site

$12.75 - $15.50/hr

Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.) * Must be 18 years of age to qualify SKILLS: * Ability to communicate professionally and ...

Test Center Administrator (FT)

Sycamore, IL ยท On-site

$12.75 - $15.50/hr

Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.) * Must be 18 years of age to qualify SKILLS: * Ability to communicate professionally and ...

Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.) * Must be 18 years of age to qualify SKILLS: * Ability to communicate professionally and ...

Inpatient RN, Observation Unit

Rockford, IL ยท On-site

$39.75 - $52.50/hr

Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...

Inpatient RN Med Surg

Rockford, IL ยท On-site

$36.26 - $59.97/hr

Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...

No minimum experience required. * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community ...

Inpatient RN, Observation Unit

Rockford, IL ยท On-site

$39.75 - $52.50/hr

Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...

Inpatient RN Med Surg

Rockford, IL ยท On-site

$36.26 - $59.97/hr

No minimum experience required. * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community ...

Inpatient RN Med Surg

Rockford, IL ยท On-site

$36.26 - $59.97/hr

Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...

Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...

No minimum experience required. * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community ...

Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...

Inpatient RN, Observation Unit

Rockford, IL ยท On-site

$39.75 - $52.50/hr

Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...

Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...

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Call Center information

See Rochelle, IL salary details

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How much do call center jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for call center in Rochelle, IL is $17.42, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.

What are the most commonly searched types of Call Center jobs in Rochelle, IL?

The most popular types of Call Center jobs in Rochelle, IL are:

What cities near Rochelle, IL are hiring for Call Center jobs?

Cities near Rochelle, IL with the most Call Center job openings:

Infographic showing various Call Center job openings in Rochelle, IL as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,229 per year, or $17.4 per hour.

Plasma Center Supervisor

Biolife Plasma Services

Rockford, IL โ€ข On-site

$22.80 - $31.35/hr

Full-time

Medical, Retirement

This job post hasย expired today.ย Applications are no longer accepted.


Job description

By clicking the โ€œApplyโ€ button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takedaโ€™s Privacy Notice and Terms of Use.  I further attest that all information I submit in my employment application is true to the best of my knowledge.

Job Description

Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers.
About the role:
Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. You will report to the Center Manager and oversee the general management of employees assigned to the production areas.
BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd.
How you will contribute:
You will oversee employee performance and scheduling
You will lead Inventory Control efforts and lead in operational efforts
You will work with donors to resolve concerns
You will analyze opportunities specific to non-conforming events
You will perform all tasks for Medical History, Phlebotomy, and Sample Processing areas.
You will foster teamwork, communicate and resolve conflicts.
What you bring to Takeda:
High school diploma or equivalent
Cardiopulmonary Resuscitation (CPR) and AED certification
Frequent bending and reaching
Ability to walk and stand for entire shift, frequent lifting to 32 pounds and occasional lifting to 50 pounds
Fine motor coordination, depth perception, and ability to monitor equipment from a distance
Because of potential exposure to bloodborne pathogens, pro-longed glove wear is required
What Takeda can offer you:
Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment.
More about us:
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to bring Better Health and a Brighter Future to people around the world.

BioLife Compensation and Benefits Summary

We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. 

For Location:

USA - IL - Rockford

U.S. Hourly Wage Range:

$22.80 - $31.35


The estimated hourly wage range reflects an anticipated range for this position. The actual hourly wage offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.โ€ฏ The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. 


For information about our benefits, please click here.

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

LocationsUSA - IL - Rockford Worker TypeEmployee Worker Sub-TypeRegular Time TypeFull time

Job Exempt

No

Biolife Plasma Services logo

About Biolife Plasma Services

Sourced by ZipRecruiter

Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment. BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Deerfield, IL, US

Year founded

2001

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