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Call Center Jobs in Middleton, WI (NOW HIRING)

Glass America

CSR (Glass)

Madison, WI · On-site

$16 - $21.75/hr

Work closely with your technicians, market leadership, and Inside Sales teams Education and/or Experience Required ​ * 1-3 years of retail, auto service, call center, or customer-facing experience

Imedica

Transportation Coordinator I

Madison, WI · On-site

$37K - $64K/yr

The Transportation Coordinator works closely with care coordinators, transportation providers, call center staff, and other internal partners to ensure transportation requests are processed ...

Jaeckle Distributors

Customer Service Associate

Madison, WI · On-site

$14.50 - $20/hr

Do you have experience in a call center environment working in a call queue? * Are you ready to learn new systems and processes to build and expand your expertise? * Are you comfortable making ...

Cox

Driver II

De Forest, WI · On-site

$12.50 - $16.25/hr

Supported by a 24/7 in-house call-center, Cox Fleet provides maintenance scheduled and unscheduled services to fleets anywhere, anytime. Cox Fleet, the largest independent fleet maintenance company ...

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All JobsCall Center JobsCall Center Jobs in Middleton, WI

Call Center information

See Middleton, WI salary details

$10

$17

$25

How much do call center jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for call center in Middleton, WI is $17.98, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $19.28 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Middleton, WI?

The most popular types of Call Center jobs in Middleton, WI are:

What cities near Middleton, WI are hiring for Call Center jobs?

Cities near Middleton, WI with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Middleton, WI as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,389 per year, or $18 per hour.

CSR (Glass)

Glass America

Madison, WI • On-site

$16 - $21.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Company: Glass America

WI Madison - 300013 Great Teams Don’t Happen by Accident

Built with Intent. Driven by YOU.

At the Glass America, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.


Ready to grow with a team that’s built for your success? Apply today.


Our Commitment:

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.


Job Description:

Glass America is seeking a Customer Service Representative to support daily shop operations by professionally assisting customers, scheduling appointments, coordinating with Auto Glass Technicians, and maintaining accurate customer and sales records. This role is ideal for an organized, dependable, and technology-comfortable individual who thrives in a fast-paced, customer-facing environment and is motivated to help the team meet production and service goals.

Key Job Responsibilities

  • Professionally handle customer interactions and general inquiries, both in person and over the phone.
  • Have a sense of urgency when scheduling customer appointments.
  • Maintain regular communication with Auto Glass Technicians in the field
  • Utilize our software to make a note of all conversations, enter sales information and update customer records as needed.
  • Follow our step by step process to provide quotes on our competitively priced installation and repair services
  • Take proactive actions to help your team meet shop production goals and budgetary objectives.
  • Complete work orders, enter customer information, and keep records accurate and up to date
  • Maintain a clean, well-organized, customer-ready store environment
  • Support inventory checks, part deliveries, and job confirmations as needed
  • Work closely with your technicians, market leadership, and Inside Sales teams

Education and/or Experience Required ​

  • 1–3 years of retail, auto service, call center, or customer-facing experience
  • Ability to manage multiple priorities in a fast-moving environment
  • Experience using dashboards, performance tools, and CRM systems

​

Required Skills/Abilities

  • Ability to multitask between walk-in customers, phone calls, and technician support
  • Use performance insights and data to coach, recognize wins, and improve results
  • Strong communication and listening skills
  • Ability to stand and move around the store for extended periods
  • A professional appearance and willingness to wear provided PPE
  • Ability to stand and move around the store for extended periods

Preferred Education and/or Experiencees ​

  • ​1–3 years of sales, retail, auto service, call center, or customer-facing experience
  • High school diploma or GED

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

What Glass America offers you:

Full Time (30 or more hours per week) employees enjoy

  • 80 hours of paid time off annually.

  • 80 hours paid parental leave.

  • 6 paid holidays annually.

  • Medical, Prescription Drug, Dental & Vision Insurance.

  • 401(k) Retirement Plan with Company Match.

  • Employer Paid Short-Term Disability & Life Insurance.

  • Additional Voluntary Life Insurance.

  • Free prescription or non prescription safety glasses each year.

  • Voluntary Daily Pay option available 

AI Disclosure Statement:
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

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