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Call Center Jobs in Middleton, WI (NOW HIRING)

greenpath, inc.

Client Success Specialist

Madison, WI · On-site

$16.50 - $18.38/hr

You'll thrive in a swift, multi-channel call center environment where empathy, innovation, and teamwork are key. If you're passionate about delivering exceptional service and making a real difference ...

Novalink Solutions LLC

Network Engineer II

Madison, WI

$70 - $75/hr

This position is instrumental to the proper integration of telecom related services, hardware and software for the ETF Call Center and is a direct technical liaison between their management staff and ...

Posted today

Storm Guard

Director of Marketing

Madison, WI · On-site

$70K - $120K/yr

Execute face-to-face marketing programs: events, shows, canvassing, and call center outbound campaigns * Conduct market research and analyze campaign performance to optimize results * Collaborate ...

Robert Half

Customer Service Representative

Madison, WI · On-site

$20/hr

Previous experience in a call center or high-volume customer service environment. * Strong verbal communication skills with the ability to handle inbound and outbound calls effectively. * Experience ...

NovaLink Solutions

Network Engineer II

Madison, WI · On-site

Support telecom and collaboration technologies for Call Center operations. * Follow ITIL-based Incident, Problem, and Request Management processes. * Analyze service tickets and identify ...

New

Kunes Auto Group

Automotive BDC Representative

Madison, WI · On-site

$15 - $20/hr

Whether you've worked in a call center, retail, customer service, or another phone-based role, we provide the training and support to help you build a successful career. Compensation * $15.00 - $20 ...

Byrider

Collections Account Manager

Madison, WI · On-site

$50K - $70K/yr

Overtime as needed with OT pay Requirements for Collections Account Manager: * 2+ years of collections, customer retention, management, call center, team leader/senior customer service rep, or ...

Byrider

Collections Account Manager

Madison, WI · On-site

$50K - $70K/yr

Overtime as needed with OT pay Requirements for Collections Account Manager: * 2+ years of collections, customer retention, management, call center, team leader/senior customer service rep, or ...

Byrider

Collections Account Manager

Madison, WI · On-site

$50K - $70K/yr

Overtime as needed with OT pay Requirements for Collections Account Manager: * 2+ years of collections, customer retention, management, call center, team leader/senior customer service rep, or ...

The Boyd Group

CSR (Glass)

Madison, WI · On-site

$16 - $21.75/hr

... call center, or customer-facing experience Ability to manage multiple priorities in a fast-moving environment Experience using dashboards, performance tools, and CRM systems Required Skills/Abilities ...

The Boyd Group

CSR (Glass)

Madison, WI

$16 - $22/hr

Work closely with your technicians, market leadership, and Inside Sales teams Education and/or Experience Required * 1-3 years of retail, auto service, call center, or customer-facing experience

The Boyd Group

CSR (Glass)

Madison, WI · On-site

$16 - $22/hr

Work closely with your technicians, market leadership, and Inside Sales teams Education and/or Experience Required * 1-3 years of retail, auto service, call center, or customer-facing experience

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All JobsCall Center JobsCall Center Jobs in Middleton, WI

Call Center information

See Middleton, WI salary details

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How much do call center jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for call center in Middleton, WI is $17.98, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $19.28 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Middleton, WI?

The most popular types of Call Center jobs in Middleton, WI are:

What cities near Middleton, WI are hiring for Call Center jobs?

Cities near Middleton, WI with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Middleton, WI as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,389 per year, or $18 per hour.

Supervisor Customer Center

Madison Gas and Electric Company

Madison, WI • Hybrid

Full-time

Re-posted yesterday

Job description

Position Purpose

This role leads a frontline team responsible for managing customer inquiries across various channels, ensuring timely, courteous, and effective resolution of customer needs. This role oversees daily operations to maintain high service levels, quality standards, and compliance with regulatory and internal protocols. With a focus on team performance, continuous improvement, and service excellence, the supervisor fosters a customer-centric culture, provides coaching and support to staff, and leverages operational insights to enhance processes and customer experience.

Core Responsibilities

Note: This is not an all-inclusive listing

  • Lead, coach, and develop team members ensuring alignment with service expectations, call handling, and organizational standards.
  • Monitor calls and use KPIs to drive continuous improvement and development.
  • Handle complex and escalated customer interactions with professionalism while following company processes and safety protocols.
  • Promote a culture of service excellence through consistent modeling and reinforcement of best practices.
  • Analyze call volume trends, forecast staffing needs, and manage daily workflow to maintain adequate coverage.
  • Identify and implement process improvements and support new tools and technologies through team training.
  • Support employee development and administer performance discussions in partnership with HR.
  • Coordinate with cross-functional departments to resolve service issues and improve communication.
  • Ensure compliance with company policies, data privacy standards, and regulatory guidelines.
  • Participate in on-call emergency support rotation, including outages and collections activities.
Behavioral Competencies
  • Customer Focus - Anticipates customer needs and delivers high-quality service.
  • Drives Engagement - Builds a high-performing culture through motivation and commitment.
  • Manages Conflict - Handles challenging situations constructively and fairly.
  • Decision Quality - Makes sound decisions using a mix of analysis and judgment.
Skills
  • Demonstrated frontline leadership and coaching abilities
  • Proficient in call center technologies
  • Strong communication skills (verbal and written)
  • Skilled in conflict resolution and performance feedback
  • Familiar with regulatory requirements and utility operations
  • Ability to multitask and thrive in a fast-paced, customer-focused environment
Education

High school diploma or equivalent required; Associate's or Bachelor's degree in Business Administration, or a related field preferred.

Experience

3+ years of relevant experience including 1+ years in a leadership or supervisory capacity, such as team lead, acting supervisor or equivalent.

Work Location
  • This hybrid role is based at our Madison, WI headquarters. While three days onsite is the minimum, team collaboration and business needs may require additional in-office presence.

Pre-employment will require satisfactory completion of a background check and drug screen.
We are an AA/EOE employer and consider all qualified candidates without regard to protected status.

Employment Type: Full time

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