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Call Center Jobs in Madison, AL (NOW HIRING)

prometric

Test Center Administrator (FT)

Huntsville, AL · On-site

$13 - $15.75/hr

  • Vision

  • Retirement

  • PTO

Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.) * Must be 18 years of age to qualify SKILLS: * Ability to communicate professionally and ...

prometric

Test Center Administrator (FT)

Huntsville, AL

$13 - $15.75/hr

  • Vision

  • Retirement

  • PTO

Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.) * Must be 18 years of age to qualify SKILLS: * Ability to communicate professionally and ...

prometric

Test Center Administrator (FT)

Huntsville, AL

$13 - $15.75/hr

  • Vision

  • Retirement

  • PTO

Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.) * Must be 18 years of age to qualify SKILLS: * Ability to communicate professionally and ...

Prometric

Test Center Administrator (FT)

Huntsville, AL · On-site

$15.85/hr

  • Vision

  • Retirement

  • PTO

Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.) * Must be 18 years of age to qualify SKILLS: * Ability to communicate professionally and ...

AMBA

Inside Sales Insurance Specialist

Huntsville, AL · Remote

$50K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

AMBA

Inside Sales Insurance Specialist

Huntsville, AL · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

AMBA

Inside Sales Insurance Specialist

Huntsville, AL · Remote

$50K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

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Showing results 21-40

All JobsCall Center JobsCall Center Jobs in Madison, AL

Call Center information

See Madison, AL salary details

$9

$16

$22

How much do call center jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for call center in Madison, AL is $16.05, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $17.21 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

How to start working at a call center?

To start working at a call center, you typically need to meet minimum age and education requirements, complete an application, and pass an interview. Many positions require good communication skills, basic computer knowledge, and sometimes specific certifications or training. Employers often provide on-the-job training to familiarize new employees with their systems and procedures.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

Are call center jobs worth it?

Call center jobs involve handling customer inquiries and support, often requiring good communication skills and patience. They typically offer entry-level opportunities with flexible schedules, but may have variable pay and high call volume, which can impact job satisfaction.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Madison, AL?

The most popular types of Call Center jobs in Madison, AL are:

What job categories do people searching Call Center jobs in Madison, AL look for?

The top searched job categories for Call Center jobs in Madison, AL are:

What cities near Madison, AL are hiring for Call Center jobs?

Cities near Madison, AL with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Madison, AL as of August 2026, with employment types broken down into 82% Full Time, 15% Part Time, and 3% Contract. Highlights an 85% In-person, and 15% Remote job distribution, with an average salary of $33,381 per year, or $16 per hour.

Bilingual WAH - ALABAMA ONLY - Call Center Representative

InfoCision

Madison, AL • Remote

$15/hr

Other

Re-posted 6 days ago

InfoCision rating

3.0

Company rating: 3.0 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

71st of 71 rated call and contact centers

Job description

Bilingual Call Center Representative- Work from Home

Pay: $15.00 per hour


Job Overview

We are seeking motivated and professional Bilingual Call Center Representatives to join our remote contact center team. In this role, you will assist customers by answering inbound calls, making outbound calls, resolving issues, and delivering outstanding customer support in both English and Spanish. This is a fully remote position for candidates who thrive in a fast-paced environment and enjoy helping people.

Qualifications

  • Fluent in both English and Spanish (spoken and written)
  • Excellent communication and problem-solving skills
  • Strong computer and multitasking abilities
  • Ability to work independently while maintaining productivity

Benefits

  • Weekly pay, with the ability to access a portion of your earned pay a few times per week
  • Paid training
  • Weekly bonus potential
  • Rewards & Recognition Programs
  • Supportive team environment
  • Opportunities for growth and advancement

Schedule

  • Day shift
  • Night shift
  • Evening shift until 2am EST

Remote Work Requirements- Candidates must provide their own:

  • Windows PC with at least 8 GB of RAM (No MacBook or Chromebook)
  • Dual monitors
  • Webcam
  • USB Headset
  • Wired mouse
  • Reliable high-speed internet with a hard-wired connection.
  • A quiet, distraction-free workspace

Apply Today

If you are bilingual, customer-focused, and ready to work from the comfort of your home, we encourage you to apply today.

What InfoCision employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

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