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Call Center Jobs in Madison, AL (NOW HIRING)

prometric

Test Center Administrator (FT)

Huntsville, AL · On-site

$13 - $15.75/hr

Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.) * Must be 18 years of age to qualify SKILLS: * Ability to communicate professionally and ...

prometric

Test Center Administrator (FT)

Huntsville, AL · On-site

$13 - $15.75/hr

Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.) * Must be 18 years of age to qualify SKILLS: * Ability to communicate professionally and ...

prometric

Test Center Administrator (FT)

Huntsville, AL · On-site

$13 - $15.75/hr

Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.) * Must be 18 years of age to qualify SKILLS: * Ability to communicate professionally and ...

Prometric

Test Center Administrator (FT)

Huntsville, AL · On-site

$15.85/hr

Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.) * Must be 18 years of age to qualify SKILLS: * Ability to communicate professionally and ...

AMBA

Inside Sales Insurance Specialist

Huntsville, AL · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

AMBA

Inside Sales Insurance Specialist

Huntsville, AL · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

AMBA

Inside Sales Insurance Specialist

Huntsville, AL · Remote

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

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All JobsCall Center JobsCall Center Jobs in Madison, AL

Call Center information

See Madison, AL salary details

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How much do call center jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for call center in Madison, AL is $16.06, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $17.26 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Madison, AL?

The most popular types of Call Center jobs in Madison, AL are:

What job categories do people searching Call Center jobs in Madison, AL look for?

The top searched job categories for Call Center jobs in Madison, AL are:

What cities near Madison, AL are hiring for Call Center jobs?

Cities near Madison, AL with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Madison, AL as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 84% In-person, and 16% Remote job distribution, with an average salary of $33,414 per year, or $16.1 per hour.

Test Center Administrator (FT)

prometric

Huntsville, AL • On-site

$13 - $15.75/hr

Full-time

Vision, Retirement, PTO

Re-posted 27 days ago

Prometric rating

4.4

Company rating: 4.4 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

481st of 500 rated business services

Job description

JOB TITLE:                               Test Center Administrator

REPORTS TO:                          Test Center Manager

DEPARTMENT:                         Test Center

LOCATION:                              Huntsville, AL 35806

TEST CENTER ADDRESS:       210 Exchange Pl NW

JOB OVERVIEW:

The Test Center Administrator (TCA) serves as the face of Prometric in test centers around the world.  These emerging professionals are part of a growing specialization within the company and thrive in fast-paced environments that support people who are taking life-changing exams. The position requires TCAs to verify candidate identification, monitor exams and maintain strict policies and guidelines to uphold the highest standards for exam integrity in the world.  

Prometric employs more than 600 TCAs worldwide who are highly respected for their ability to lead and control the computer-based test center environment.       


PERKS for employees hired for 20+ hours: (DO NOT EDIT)

  • 12 Paid Holidays Off annually based on work schedule and start date 
  • No selling or quotas 
  • Office setting environment 
  • No inventory, stocking, floor moves or overnight shifts! 
  • Paid training
  • Sick time prorated based on start date
  • 401K
  • Employee Assistance Program
  • Vision
  • FSA

Include these PERKS for employees hired for Full Time: (DO NOT EDIT)

  • Legal
  • Vacation

AVAILABLE SCHEDULE:

  • Full Time - Hours Will Vary
  • Schedule:  Site may be open Monday through Saturday 7am to 6pm. Saturday availability required. Occasional evening hours required. Possible, Sunday hours.
  • Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts any day - Monday through Saturday - between the hours of 7am and 10:00 pm. Candidate must be open to flexible scheduling.
  • Schedules are available 2 weeks in advance.

RESPONSIBILITIES:

  • Maintain and apply expert knowledge of test center policies, practices and procedures 
  • Greet examinees and verify identification 
  • Perform required security checks including the use of wands
  • Continuously monitor candidates as they complete exams
  • Report and/or resolve candidate issues with urgency   
  • Maintain secure environment and materials in the test center at all times 
  • Ensure every candidate receives a fair and comfortable testing experience
  • Report any occurrences outside company guidelines
  • Ability to be flexible with scheduling based on Prometric days of operations  
  • Represent Prometric's vision, mission and values
  • Safeguard the test center from misconduct  
  • If applicable, digitally scan and record candidate fingerprint identification  

QUALIFICATIONS:

EDUCATION:

  • High school diploma or equivalent required
  • College experience a plus

EXPERIENCE:

  • Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)
  • Must be 18 years of age to qualify

SKILLS:

  • Ability to communicate professionally and effectively with candidates and coworkers
  • Ability to write detailed and accurate reports and correspondence 
  • Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation 
  • Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing)

PHYSICAL JOB REQUIREMENTS

  • Must be able to bend, stoop, and lift up to 40 pounds 
  • Ability to remain in a stationary position for extended periods of time while administering exams 
  • Ability to physically move through test room every 8-10 minutes and escort candidates to and from testing room 
  • Visual requirements include the ability to adjust or focus computer screens and view testing room through camera monitors while proctoring the exam
  • Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols

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