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Call Center Jobs in Dothan, AL (NOW HIRING)

AMBA

Inside Sales Insurance Specialist

Dothan, AL · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

AMBA

Inside Sales Insurance Specialist

Dothan, AL · Remote

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

AMBA

Inside Sales Insurance Specialist

Dothan, AL · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

DSI Security Services

RVM Operations Manager

Dothan, AL · Remote

$65K - $75K/hr

The Remote Monitoring Center Manager will play a critical role in shaping the future of DSI's nationwide remote video monitoring and security technology services. If you have experience leading a ...

Flowers Hospital

Switchboard Operator

Dothan, AL

$13.75 - $17.25/hr

Qualifications * 0-2 years of experience in customer service, call center, or healthcare setting required * 1-2 years of switchboard experience preferred Knowledge, Skills and Abilities * Proficient ...

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How much do call center jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for call center in Dothan, AL is $16.28, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $17.50 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Dothan, AL?

The most popular types of Call Center jobs in Dothan, AL are:

What are popular job titles related to Call Center jobs in Dothan, AL?

For Call Center jobs in Dothan, AL, the most frequently searched job titles are:

What job categories do people searching Call Center jobs in Dothan, AL look for?

The top searched job categories for Call Center jobs in Dothan, AL are:

What cities near Dothan, AL are hiring for Call Center jobs?

Cities near Dothan, AL with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Dothan, AL as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, and 3% Contract. Highlights an 88% In-person, 3% Hybrid, and 9% Remote job distribution, with an average salary of $33,869 per year, or $16.3 per hour.

Call Center/Customer Service Rep

Automated Health Systems, Inc.

Dothan, AL • On-site

$14 - $18.25/hr

Full-time

Posted 18 days ago

Automated Health Systems rating

6.0

Company rating: 6.0 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

193rd of 225 rated it services

Job description

Automated Health Systems has Customer Service Representative positions available. These positions are remote but will require you to pick up equipment in Tallahassee, Florida.
Responsibilities:
  • Assisting individuals with information and support regarding benefits.
  • Providing accurate and consistent information.
  • Providing quality customer service and support.

Benefits:
  • Employee Wellness Program
  • Comprehensive and ongoing training
  • Strong company culture with career growth opportunities

Qualifications:
  • Minimum 2 years' experience in a call center environment required.
  • Experience in health/human services and knowledge of Medicaid preferred.
  • Strong PC proficiency required.
  • High School Diploma/GED required; Associates Degree preferred in social or behavioral sciences or related field.
  • Bilingual skills a plus.

AHS is an Equal Opportunity Employer.
Please visit our website for more information: www.automated-health.com
"The Enlightened Choice in Health Service Management"

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