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Call Center Jobs in Edmonton, AB (NOW HIRING)

TWO MEN AND A TRUCK

Sales Representative

Edmonton, AB · On-site

$18 - $20/hr

Prior call center experience is considered an asset * Excellent customer service skills (friendly, courteous and helpful) * Effective listening and communication skills * Good grammar, voice and ...

TWO MEN AND A TRUCK

Sales Representative

Edmonton, AB

$18 - $20/hr

Prior call center experience is considered an asset * Excellent customer service skills (friendly, courteous and helpful) * Effective listening and communication skills * Good grammar, voice and ...

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All JobsCall Center JobsCall Center Jobs in Edmonton, AB

Call Center information

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Edmonton, AB?

The most popular types of Call Center jobs in Edmonton, AB are:

What are popular job titles related to Call Center jobs in Edmonton, AB?

For Call Center jobs in Edmonton, AB, the most frequently searched job titles are:

What job categories do people searching Call Center jobs in Edmonton, AB look for?

The top searched job categories for Call Center jobs in Edmonton, AB are:

What cities near Edmonton, AB are hiring for Call Center jobs?

Cities near Edmonton, AB with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Edmonton, AB as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution.

Remote Sales Executive - Outbound Focus

SP Data Digital

Edmonton, AB • Remote

CA$17.05/hr

Full-time

Medical, Dental, Vision

Re-posted 28 days ago

Key responsibilities

  • Make outbound calls to new or past customers to promote products and services.

  • Upsell and offer additional products and services that meet customer needs.

  • Build rapport with customers, understand their situation, and overcome objections.

Job description

We are SP Data Digital & we promote a great culture and embrace a team of entrepreneurs who think outside the box and challenge the status quo. We work hard and encourage innovation. We are the customer service source for our partners, and we provide support to some of the industry leaders in telecom, finance, technology, and security! For more information on SP Data Digital, visit our website at https://www.spdatallc.com/about.  If you have an inquiry about your application please feel free to email us at recruiting@spdatallc.com.

What WE offer YOU. 

  • Base wage $17.05 per hour in most Canadian provinces ($17.85 per hour in BC)
  • Commission: Uncapped bonus earning potential 
  • Full Time Hours - Monday-Friday 3:30 pm to 11:00 pm EST (please be mindful of your time zone)
    • Note: Possibility of some Saturday shifts
  • Fully Remote - Work from home from most provinces in Canada; we supply the necessary equipment 
  • Great Benefits: Health, Dental, and vision coverage - We’ve got you covered!
  • Growth Potential: We encourage our agents to pursue growth and seek higher-level positions.
  • Fully PAID training: Online training via Zoom in an engaging environment, with great support available.

Your typical day at work: 

As an Outbound Sales Associate, you will ensure customers receive the best value for all their products and services. Your responsibilities will include:

  • Make outbound calls, primarily to new or past customers.
  • Upsell and offer additional products and services that meet the customers’ needs. 
  • Stay informed about the latest packages available for Internet, mobile services, programming, and TV.
  • Understand the customer’s situation and recognize their needs.
  • Build rapport quickly while effectively overcoming objections. 
  • Maintain a high level of confidentiality 
  • Consistently meet or exceed various KPI targets.

You will be a great fit for this position if you have:

  • Experience working in a call center, specifically in a role focused on outbound sales.
  • A minimum of 6 months of sales experience 
  • The ability to quickly build rapport and overcome objections 
  • A strong desire to earn a higher income in a bonus-driven sales environment.
  • Strong computer skills, with the ability to multitask using a wide range of software applications and programs 
  • The ability to connect your computer directly to your modem using an Ethernet cable while working.

SP Data is an Equal Opportunity Employer: We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law. 
We use artificial intelligence or automated tools to process Personal Data or make decisions, some of Our clients may choose to use third-party tools as part of their own decision-making processes. These tools may involve automated processing of Your Personal Data, such as for screening or scoring job applications.

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