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Call Center Jobs in Kentucky (NOW HIRING)

Dynata

Virtual Call Center Agent

Louisville, KY · On-site

$13/hr

We are looking for talented call center survey agents to perform outbound surveys from home with respondents and accurately record their answers. These surveys range in topics from politics to ...

Pet Wow

Veterinary Call Center Representative

Lakeside Park, KY · On-site

$16 - $17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking a customer-focused and dependable Call Center Representative to welcome to our team. This role is the first point of contact for our clients. Team members assist with scheduling ...

PetWow

Veterinary Call Center Representative

Lakeside Park, KY · On-site

$16 - $17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking a customer-focused and dependable Call Center Representative to welcome to our team. This role is the first point of contact for our clients. Team members assist with scheduling ...

Forcht Bank

Call Center Banker

Somerset, KY

$29K - $43K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Summary The Call Center Banker is responsible for providing efficient, professional, and quality front-line service to all Forcht Bank customers through the handling of various financial transactions ...

Forcht Bank

Call Center Banker

Somerset, KY · On-site

$14.05 - $21.07/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Summary The Call Center Banker is responsible for providing efficient, professional, and quality front-line service to all Forcht Bank customers through the handling of various financial transactions ...

MDS Communications

Remote Call Center Agent

Paducah, KY · Remote

$15 - $16/hr

  • Medical

  • PTO

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help people in need and support causes you care deeply about? As a ...

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All JobsCall Center JobsCall Center Jobs in Kentucky

Call Center information

See Kentucky salary details

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How much do call center jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for call center in Kentucky is $15.56, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $16.68 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Kentucky?

The most popular types of Call Center jobs in Kentucky are:

What are popular job titles related to Call Center jobs in Kentucky?

For Call Center jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Call Center jobs in Kentucky look for?

The top searched job categories for Call Center jobs in Kentucky are:

What cities in Kentucky are hiring for Call Center jobs?

Cities in Kentucky with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Kentucky as of August 2026, with employment types broken down into 91% Full Time, and 9% Contract. Highlights an 82% In-person, and 18% Remote job distribution, with an average salary of $32,359 per year, or $15.6 per hour.

Admin-Operations - Call Center Specialist

TANK, Transit Authority of Northern Kentucky

Crescent Springs, KY • On-site

$15.75 - $20/hr

Other

Posted yesterday

New

Job description

Call Center Specialist

The Call Center Specialist is responsible for providing excellent customer service, schedule information and other basic TANK facts and materials to the public in response to telephone and face-to-face inquiries.

Education / Experience Requirements:

  • High school diploma or equivalent.
  • One (1) year of customer service experience.
  • Strong communication and interpersonal skills.
  • Demonstrates initiative.
  • Demonstrates attention to detail.
  • Problem solving skills.
  • Ability to learn detailed schedule information about TANK bus routes.
  • Ability to work cooperatively and be a team player.
  • Ability to keep clear and accurate records.
  • Computer experience with Word, Excel, Outlook, and internet.
  • Bilingual skills a plus ($1/hour differential)

Essential Duties & Responsibilities:

  • Responds to consumer inquiries regarding route and schedule information and provides information on TANK's special services and various programs.
  • Records all customer feedback in Customer Assistance Software.
  • Able to fully utilize Chatra (chat function) on TANK website.
  • Routes incoming calls to appropriate personnel.
  • Mails schedules and marketing brochures requested by the public.
  • Maintains bulletin board in Information Center and communicates with Dispatch regarding any detours or schedule delays.
  • Processes, logs, and stores lost and found items according to TANK's Lost and Found Policy.
  • Performs clerical assignments for the Marketing Department or other Departments as needed.
  • Supports Front Desk as needed including but not limited to:
    • Sells fare media to customers, including phone, mail, or internet orders.
    • Performs accounting and reporting/documentation functions as it relates to sales.
    • Assists passengers with information on bus schedules.
    • Answers incoming phone calls.
    • Performs other duties as assigned.

Physical Demands:

  • Reaching by extending hands or arms in any direction.
  • Dexterity required manipulating and moving objects.
  • Be able to enter data into a computer using a keyboard or mouse.
  • Correctable ability to see written communication and input it into a computer.
  • Ability to move about the office to obtain files and other projects.
  • Lift and carry objects up to 30 pounds within a 50-foot radius.
  • Ability to read and write in the English Language.

Licenses Required:

  • None

Supervisory Responsibilities:

  • None

Internal & External Contacts Type:

  • General Public Various
  • Internal Staff Various

Apply