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Call Center Workforce Specialist Jobs (NOW HIRING)

Call Center Specialist

Winterville, NC ยท On-site

$15 - $19/hr

Call Center Specialist Our client is seeking a Call Center Specialist to collect delinquent accounts in a timely, orderly and professional manner while following all standardized collections ...

Call Center Specialist

Rapid City, SD ยท On-site

$17.79 - $21.58/hr

Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 Starting Pay Rate Range $17.79 - $21.58 Call Center Specialist I $17.79-$20.45, Call Center Specialist ...

Call Center Specialist

Rapid City, SD ยท On-site

$17.79 - $21.58/hr

Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 Starting Pay Rate Range $17.79 - $21.58 Call Center Specialist I $17.79-$20.45, Call Center Specialist ...

Call Center Specialist

Rapid City, SD ยท On-site

$17.79 - $21.58/hr

Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 Starting Pay Rate Range $17.79 - $21.58 Call Center Specialist I $17.79-$20.45, Call Center Specialist ...

Election Workforce Specialist

PA ยท On-site

$25.23/hr

Government Services Center - Westtown, PA Job Type: Full Time, Non Exempt Job Number: 04741 ... Continuous Weekly Hours: 35 Shift: 8:30am-4:30pm Summary The Election Workforce Specialist is ...

Call Center Specialist

Albuquerque, NM ยท Remote

$14.25 - $16.50/hr

Robert Half is seeking motivated and customer-focused Call Center Specialists to join a growing lead qualification team. This fully remote opportunity is ideal for individuals who thrive in a fast ...

Call Center Specialist

Anchorage, AK ยท On-site

$17 - $21.50/hr

The Call Center Specialist provides excellent customer service in an inbound environment. The ideal candidate will be reliable, energetic, dependable and an efficient team player with 1-3 years of ...

Call Center Specialist

Albuquerque, NM ยท Remote

$14.25 - $16.50/hr

Robert Half is seeking motivated and customer-focused Call Center Specialists to join a growing lead qualification team. This fully remote opportunity is ideal for individuals who thrive in a fast ...

Be Seen First

Call Center Customer Support Specialist * Location: Alpharetta, GA 30022 (Onsite must live within ... Workforce Specialist: When our Talent is looking for their next opportunity, we know they are not ...

Call Center Specialist

Clermont, FL ยท On-site

$15 - $18.75/hr

Call Center Specialist Division/Department: Clinic Operations Reports to: Call Center Manager Job Summary: The Call Center Specialist is responsible for managing high-volume inbound and outbound ...

Call Center Specialist

Clermont, FL ยท On-site

$15 - $18.75/hr

Call Center Specialist Division/Department: Clinic Operations Reports to: Call Center Manager Job Summary: The Call Center Specialist is responsible for managing high-volume inbound and outbound ...

Call Center Specialist

Southfield, MI ยท On-site

$15.25 - $19.25/hr

Call Center Specialist Location: Southfield, Michigan (On-site) Employment Type: Full-Time Be the Voice of Patient Care at EPIC Health At EPIC Health, every patient interaction matters. From the ...

Call Center Specialist

Norwich, CT ยท On-site

$16.75 - $21/hr

Call Center Specialist Department: Retail Operations Reports To: Call Center Manager FLSA Status: Non-Exempt Location: 350 Salem Turnpike (homebase) travel amongst branch and call center locations.

Call Center Specialist

Asheville, NC ยท On-site

$15.75 - $19.75/hr

Call Center Specialist Opportunity in the Blue Ridge Region EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices across ...

Showing results 21-40

Call Center Workforce Specialist information

See salary details

$11

$18

$25

How much do call center workforce specialist jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for call center workforce specialist in the United States is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.19 per hour, depending on experience, location, and employer.

What are popular job titles related to Call Center Workforce Specialist jobs?

For Call Center Workforce Specialist jobs, the most frequently searched job titles are:

Infographic showing various Call Center Workforce Specialist job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,326 per year, or $18.4 per hour.

Call Center Specialist

Winterville, NC โ€ข On-site

$15 - $19/hr

Other

Re-posted 5 days ago


Job description

Call Center Specialist

Our client is seeking a Call Center Specialist to collect delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures. Make supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-off.

Required Education:

  • High school diploma or equivalent

Required Experience:

  • 2 years solid call center experience is required to be considered
  • 2 years of admin experience with some call center experience can be considered
  • Must have a stable work history

Ability to utilize Microsoft applications, including Outlook, Word, Excel, Access, and PowerPoint

Desired Skills/Experience:

  • Previous call center and collections experience
  • Previous experience handling inbound and outbound calls
  • Handling calls while updating records simultaneously.
  • 2+ years of admin experience with some call center experience can be considered.
  • Bilingual

Required Soft Skills:

  • Good verbal and written communication skills
  • Good decision-making and problem-solving skills
  • Good time management/organizational skills
  • Ability to work in a team environment
  • Ability to work flexible schedule, including overtime as needed

Call Center Specialist Essential Duties and Responsibilities:

  • Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept
  • Place or receive calls in priority order as established by management
  • Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay
  • Navigate and interpret various screens and relay information to clients accurately and professionally
  • Document all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature, "scratch pad" entries
  • Communicate collection efforts to branch lenders on assigned accounts in accordance with established standards, if applicable
  • Order updated credit bureau report or initiate skip tracing process in accordance with established standards
  • Communicate regularly with collections supervisor on status of problem accounts in accordance with established standards
  • Initiate extensions on accounts based upon written policy guidelines
  • Ensure that all delinquent accounts and assigned queues have been thoroughly worked according to standardized collection procedures
  • Ensure that appropriate letters are sent to debtors
  • Process customers' payments through electronic draft, if applicable
  • Process account maintenance transactions according to established guidelines