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Call Center Weekends Jobs in Rochester, NY (NOW HIRING)

DSI

Retail Support Specialist

Rochester, NY · On-site

$26/hr

... weekends, or holidays as needed. Preferred Qualifications * Experience in wireless communications, retail customer service, or technical support * Previous call center or retail support experience is ...

DSI

Retail Support Specialist

Rochester, NY · On-site

$26/hr

... weekends, or holidays as needed. Preferred Qualifications * Experience in wireless communications, retail customer service, or technical support * Previous call center or retail support experience is ...

DSI

Retail Support Specialist

Brighton, NY

$26/hr

... weekends, or holidays as needed. Preferred Qualifications * Experience in wireless communications, retail customer service, or technical support * Previous call center or retail support experience is ...

DSI

Retail Support Specialist

Brighton, NY · On-site

$26/hr

... weekends, or holidays as needed. Preferred Qualifications * Experience in wireless communications, retail customer service, or technical support * Previous call center or retail support experience is ...

DSI

Retail Support Specialist

Rochester, NY · On-site

$26/hr

... weekends, or holidays as needed. Preferred Qualifications * Experience in wireless communications, retail customer service, or technical support * Previous call center or retail support experience is ...

Raymour & Flanigan

Customer Service Lead

Rochester, NY · On-site

$20/hr

Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events ... Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing ...

DSI

Retail Support Specialist

Rochester, NY · On-site

$26/hr

... weekends, or holidays as needed. Preferred Qualifications * Experience in wireless communications, retail customer service, or technical support * Previous call center or retail support experience is ...

Raymour & Flanigan

Customer Service Lead

Rochester, NY · On-site

$20/hr

Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events ... Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing ...

New

Raymour & Flanigan

Customer Service Lead

Victor, NY · On-site

$20/hr

Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events ... Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing ...

Raymour & Flanigan

Customer Service Lead

Victor, NY · On-site

$20/hr

Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events ... Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing ...

New

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All JobsCall Center Weekends JobsCall Center Weekends Jobs in Rochester, NY

Call Center Weekends information

See Rochester, NY salary details

$10

$17

$24

How much do call center weekends jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for call center weekends in Rochester, NY is $17.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center weekend representative?

To excel as a Call Center Weekend Representative, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency are typically required. Strong problem-solving abilities, patience, and resilience under pressure help individuals stand out in this customer-facing role. These competencies are essential for providing efficient, high-quality support during peak weekend hours and maintaining customer satisfaction.

What is the difference between Call Center Weekends vs Customer Service Representative?

AspectCall Center WeekendsCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often with shift work including weekendsOffice or remote, handling customer inquiries
Industry UsageCommon in telecommunications, retail, and service sectorsWidely used across various industries including retail, finance, and tech

Call Center Weekends roles focus on providing customer support during weekend shifts, often requiring shift flexibility. Customer Service Representatives handle customer inquiries across industries, with similar credentials and work environments. The main difference lies in scheduling and specific job functions related to weekend coverage.

What is a call center weekend?

Call Center Weekends jobs refer to positions in customer service or support centers that require employees to work primarily on Saturdays and Sundays. These roles typically involve answering customer inquiries, resolving issues, or providing technical support over the phone, via chat, or through email during weekend shifts. Many businesses offer weekend call center roles to ensure customers can get assistance outside of standard weekday hours. These positions can be full-time or part-time and often require strong communication skills and the ability to handle high-stress situations.

What are some common challenges faced by call center agents working weekend shifts, and how can they be managed?

Call center agents working weekend shifts may encounter challenges such as higher call volumes due to limited weekday support, managing customer expectations outside regular business hours, and balancing personal life with non-traditional work schedules. To manage these challenges, agents often rely on strong time management skills, effective communication with teammates and supervisors, and utilizing available resources such as knowledge bases or escalation pathways. Many organizations also provide additional support or incentives for weekend staff to promote motivation and work-life balance.
What are the most commonly searched types of Call Center Weekends jobs in Rochester, NY? The most popular types of Call Center Weekends jobs in Rochester, NY are:
What are popular job titles related to Call Center Weekends jobs in Rochester, NY? For Call Center Weekends jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Call Center Weekends jobs in Rochester, NY look for? The top searched job categories for Call Center Weekends jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Call Center Weekends jobs? Cities near Rochester, NY with the most Call Center Weekends job openings:
Call Center Weekends jobs near you
Infographic showing various Call Center Weekends job openings in Rochester, NY as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 19% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $36,760 per year, or $17.7 per hour.

Support Specialist, CyberTipline

National Center for Missing & Exploited Children

Rochester, NY • On-site

$24.62 - $26.15/hr

Full-time

Re-posted 11 days ago

Job description

National Center for Missing & Exploited Children
Position Description
TITLE: Support Specialist, CyberTipline (CT)
LOCATION: Alexandria, VA
DATE PREPARED: September 2012
DATE REVISED: October 2024
FLSA: Non-exempt
DIVISION: Exploited Children Division (ECD)
DEPARTMENT: CyberTipline
TRAVEL REQUIREMENT:
Ability to travel as needed (conferences, training, etc.)
HOURS and SCHEDULE:
Monday - Friday, 9:00am to 5:00pm (37.5 hours within five (5) days per week); unless otherwise required or approved by management. Ability to work flexible schedule to include evening hours and weekends, as needed. Position is not eligible for remote work or telework.
SUPERVISION RECEIVED:
Position reports to the CyberTipline Program Manager and may work under the supervision of a team leader.
SUPERVISION EXERCISED:
None
RESPONSIBILITY FOR PUBLIC CONTACT:
Position requires daily written and verbal contact with CyberTipline reporting people on sensitive issues. Frequent contact with law enforcement, visitors, and other interested parties requiring courtesy, empathy, discretion, and sound judgment is required.
LICENSING AND CERTIFICATION:
None
GENERAL DESCRIPTION:
Position is responsible for providing overall support to the CyberTipline within the Exploited Children Division including some analytical work to identify links between reported information which may be related, to update corresponding information in the CyberTipline system, and to make reports available to law enforcement agencies per ECD policy. The Support Specialist is the primary person responsible for supporting the initial CyberTipline report triage process. These cases may contain pornographic content or links to pornographic content online. This content may depict minors and/or adults. Such assistance requires an employee that can handle exposure to sensitive content, demonstrate a high level of accuracy and thoroughness in their work product, and thrives in a fast-paced environment. Critical skills include multi-tasking and time management. The Support Specialist is also responsible for various additional tasks and projects.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Review call recordings and conduct initial background research on CyberTipline leads, using both internal and external sources of information, in an effort to reduce child sexual exploitation.
  • Review and triage incoming emails to CyberTipline email account; coordinate entry of CyberTipline reports and Technical Assistance requests from sources including mail, the NCMEC website, Call Center, IC3; assign reports/requests to appropriate team for processing; ensure that requests that do not involve the ECD are properly routed to the appropriate individual or NCMEC division.
  • Review and triage incoming CyberTipline reports, to include conducting deconfliction searches, with special attention for time sensitive details, in order to make reports available to law enforcement agencies per ECD policy or to route reports to the appropriate ECD team for further processing.
  • Communicate with reporting parties via email and phone as necessary while updating CyberTipline Reports, to obtain appropriate and necessary report-related information.
  • Communicate with law enforcement and other NCMEC divisions via email and phone as necessary regarding requests for Technical Assistance and information, to include answering the CyberTipline phone line.
  • Assisting team leaders with statistical and operational data management. This includes but not limited to helping prepare distribution of workload based on staffing needs, daily processing tasks, weekly reporting numbers, etc.
  • Produce, send, receive, follow up on, and enter "feedback" requests for all local law enforcement agencies in receipt of CyberTipline reports in order to ensure case status is accurately reflected; this entails conducting CyberTipline database searches to connect suspect information with all related reports.
  • Organize, inventory, and stock CyberTipline promotional items and ship same to law enforcement, the public, and for use in conferences.
  • Schedule presentations and conferences for ECD staff members; includes ordering of food, set up, and clean up.
  • Administrative support to maintain the CyberTipline shift calendar, staffing lists, emergency contact information and other department administrative items.
  • Perform other administrative support duties such as faxing, filing, preparing correspondence, shipping packages, and scanning documents.
  • Schedule and record meeting minutes for bi-weekly staff meetings.
  • Conform with and abide by all instructions, policies, regulations, and work procedures.
  • Other duties as assigned.
  • Conform with and abide by all regulations, policies, work procedures, and instructions, including the ECD Mission and Values.
  • Promote and exhibit loyalty to the National Center for Missing and Exploited Children and the cause of protecting children worldwide.
  • Promote a professional image.
  • Communicate with co-workers, NCMEC management, the public, law enforcement officials, and other agencies in a courteous and professional manner.
  • Respond promptly when returning telephone calls and replying to correspondence.

EDUCATION AND EXPERIENCE:
  • Associate's Degree in Criminal Justice, Human Services, Computer Science or related discipline.
  • Minimum of two years professional experience preferred.
  • Can be substituted by a Bachelor's Degree and one year of relevant experience.

KNOWLEDGE, SKILLS AND ABILITIES
  • Excellent organizational, interpersonal, verbal, telephone, and written communications skills.
  • Ability to prioritize workload, multi-task, meet deadlines, and thrive in a fast-paced environment.
  • Skilled in the use of MS Office Suite or an equivalent office suite product including the knowledge of database and spreadsheet applications.
  • Ability to travel as needed for conferences, training, etc.
  • Strong Internet skills.
  • Adaptability, flexibility, and ability to work as part of a team or in an individual capacity.
  • Ability to handle and maintain the integrity and confidentiality of highly sensitive material and information.

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