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Call Center Weekends Jobs in Virginia (NOW HIRING)

CCS

Call Center Rep ON SITE - Roanoke, VA

Roanoke, VA · On-site

$13.25 - $17.25/hr

Tired of nights, weekends, and unpredictable shifts? This is the position you've been waiting for ... heart of our call center operations as you deliver first-class customer service in every ...

CCS

Call Center Rep ON SITE - Roanoke, VA

Roanoke, VA · On-site

$13.25 - $17.25/hr

Tired of nights, weekends, and unpredictable shifts? This is the position you've been waiting for ... heart of our call center operations as you deliver first-class customer service in every ...

CCS

Call Center Rep ON SITE - Roanoke, VA

Roanoke, VA · On-site

$13.25 - $17.25/hr

Tired of nights, weekends, and unpredictable shifts? This is the position you've been waiting for ... heart of our call center operations as you deliver first-class customer service in every ...

Aspen Dental

Bilingual Scheduling Center Agent

VA

$17/hr

Additional duties as assigned by the Call Center Leadership team Job Requirements: * High School ... Some evening and weekend scheduling availability required Compensation and Benefits: * Pay rate ...

Riverside Health System Non-Providers

$17.50 - $22.75/hr

Labor Pool (as needed - overnight weekends; availability 7:00 PM - 7:00 AM) Overview The Medical ... Ensures each encounter maintains quality and customer service according to Call Center standards.

Riverside

$17.50 - $22.75/hr

Labor Pool (as needed - overnight weekends; availability 7:00 PM - 7:00 AM) Overview The Medical ... Ensures each encounter maintains quality and customer service according to Call Center standards.

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Call Center Weekends information

What are the key skills and qualifications needed to thrive as a Call Center Weekend Representative, and why are they important?

To excel as a Call Center Weekend Representative, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency are typically required. Strong problem-solving abilities, patience, and resilience under pressure help individuals stand out in this customer-facing role. These competencies are essential for providing efficient, high-quality support during peak weekend hours and maintaining customer satisfaction.

What is the difference between Call Center Weekends vs Customer Service Representative?

AspectCall Center WeekendsCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often with shift work including weekendsOffice or remote, handling customer inquiries
Industry UsageCommon in telecommunications, retail, and service sectorsWidely used across various industries including retail, finance, and tech

Call Center Weekends roles focus on providing customer support during weekend shifts, often requiring shift flexibility. Customer Service Representatives handle customer inquiries across industries, with similar credentials and work environments. The main difference lies in scheduling and specific job functions related to weekend coverage.

What are Call Center Weekends jobs?

Call Center Weekends jobs refer to positions in customer service or support centers that require employees to work primarily on Saturdays and Sundays. These roles typically involve answering customer inquiries, resolving issues, or providing technical support over the phone, via chat, or through email during weekend shifts. Many businesses offer weekend call center roles to ensure customers can get assistance outside of standard weekday hours. These positions can be full-time or part-time and often require strong communication skills and the ability to handle high-stress situations.

What are some common challenges faced by call center agents working weekend shifts, and how can they be managed?

Call center agents working weekend shifts may encounter challenges such as higher call volumes due to limited weekday support, managing customer expectations outside regular business hours, and balancing personal life with non-traditional work schedules. To manage these challenges, agents often rely on strong time management skills, effective communication with teammates and supervisors, and utilizing available resources such as knowledge bases or escalation pathways. Many organizations also provide additional support or incentives for weekend staff to promote motivation and work-life balance.
What are popular job titles related to Call Center Weekends jobs in Virginia? For Call Center Weekends jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Call Center Weekends jobs in Virginia look for? The top searched job categories for Call Center Weekends jobs in Virginia are:
What cities in Virginia are hiring for Call Center Weekends jobs? Cities in Virginia with the most Call Center Weekends job openings:
Call Center Weekends jobs near you
Infographic showing various Call Center Weekends job openings in Virginia as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.
Call Center Rep ON SITE - Roanoke, VA

Call Center Rep ON SITE - Roanoke, VA

CCS

Roanoke, VA • On-site

$13.25 - $17.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

Overview
Customer Service - Set Schedule, Paid Holidays, GREAT Pay!
Tired of nights, weekends, and unpredictable shifts?
This is the position you've been waiting for! Join our team and enjoy stability, balance, and the compensation you deserve.
What Makes This Role Stand Out:
  • Set schedule - no guessing, no rotating shifts
  • Paid holidays + time off on holidays - enjoy your well-earned breaks
  • Great pay - competitive wages that reward your skills
  • Supportive, professional team environment

Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to different people, you are a match for CCS.
As a Customer Service Representative - Patient Support Dept., you'll be at the heart of our call center operations as you deliver first-class customer service in every interaction. You will handle all tasks required to maintain patient satisfaction and ensure accurate and timely shipping of reorders. You will provide cross-functional support of all business units to maintain up-to-date documentation and insurance for accurate processing and billing of patient services. You'll be the one on the front line to help solve our patient's challenges and deliver on our promise of superior customer service.
ON SITE position must be willing to go into the Roanoke Office.
What we can offer you:
  • Attractive Incentives
  • Monday through Friday Schedule
  • Intimate Office Environment
  • Professional Growth
  • Supportive Team
  • Great Benefits

Alaska, California, Delaware, Hawaii, Idaho, Maine, Montana, Nevada, New Hampshire, New York, North Dakota, Rhode Island, South Dakota, Vermont, Washington, Wyoming , Illinois; residents are not eligible.
Responsibilities
  • Obtains and process authorizations for reorders.
  • Resolve patient issues and ensures accurate reorder processing via phone, document processing and medical record validation.
  • Ensures patients have all required medical documentation to permit billing of services as assigned.
  • Maximizes patient base through retention efforts and cross-selling via phone.
  • Audits configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities.
  • Maintains a strong understanding of medical documentation, Insurance requirements and company procedures.
  • Maintains a high degree of confidentiality always due to access to sensitive information.
  • Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department.

Qualifications
  • Minimum high School diploma or GED equivalent.
  • Customer Service Experience Preferred.
  • Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills.
  • Strong attention to detail, multi-tasking, communication, and organizational skills are essential.
  • Exceptional phone and email etiquette.
  • Position may require evening and weekend availability.
  • Must live in Roanoke area as this is an in office role.

Values
Values
Certainty-The lives of the individuals we serve depend on our ability to execute. We commit to doing this every day.
  • Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency. Deliver what you commit to.

Compassion-We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business.
  • Ensure that the patient is the driving force behind business decisions, implementing service practices that meet needs of both the patient and the organization. Treat other the way you want to be treated.

Advancement-We are endlessly looking for ways to progress and become more innovative in all things we do.
  • Encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to accomplish goals. Speak the truth.

CCS Medical and EEOC/AA employer. M/F/D/V
Company Overview
CCS is the strategic partner addressing America's most pressing healthcare challenges through intelligent chronic care management, tackling the $412 billion annual diabetes burden and chronic conditions affecting over 133 million Americans. At the core of CCS's differentiated model is LivingConnected®, a human-led, digitally-enabled clinical solution. PropheSee™-an AI-powered predictive model that identifies non-adherence risk and delivers personalized interventions- is an integral part of this solution, creating a first-of-its-kind platform to improve adherence, enhance clinical outcomes, and help prevent costly hospitalizations. By combining data-driven insights with three decades of industry relationships, CCS is the smart choice for health plans, providers, employers, and manufacturers who believe that value-based care starts by keeping patients healthy and delivers benefits like lower cost of care, improved HEDIS scores, and alleviating provider burnout. CCS's approach extends clinical reach while supporting over 200,000 people nationwide with home-delivered medical supplies and pharmaceuticals annually. Recognized as a Great Place to Work®, and with numerous peer-reviewed publications validating our care management approach, CCS is more than a trusted supplier-we're a partner in transforming chronic care delivery. To learn more about how CCS is addressing today's healthcare challenges, visit ccsmed.com or connect with us on LinkedIn.
What We Offer
  • Competitive Salary
  • Bonus/Incentive Opportunities/commission: (if applicable)
  • Comprehensive Benefits:
    • Medical, dental, and vision insurance
    • 401(k) with company match
    • Paid time off (vacation and holidays)
  • Growth & Development:
    • Ongoing training and professional development
  • Work-Life Balance:
    • Remote or hybrid work options (if applicable)
    • Wellness programs and mental health support

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