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Call Center Weekends Jobs in Massachusetts (NOW HIRING)

Endless Energy

CSR (Call Center) Manager

Marlborough, MA · On-site

$70K - $120K/yr

Manage staffing schedules including weekdays, evenings, weekends, holidays, and vacation coverage ... Previous Call Center, Customer Care, BDC, or Customer Intake management experience. * Proven ...

Franklin Professionals

Call Center Rep

Leominster, MA · On-site

$16 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We do not limit call time as our number one priority is solving the customer's concern. * Make ... No nights or weekends (Hours are Monday through Friday 8AM to 5PM) * 401K with company match

Fyzical

Call Center Representative

North Andover, MA · On-site

$16.25 - $20.25/hr

  • Medical

  • Retirement

  • PTO

Schedule Full Time, Monday- Friday, no weekends Benefits Paid Time Off Health Insurance Flexible Spending account 401(k) Job Type: Full and Part Time New England ENT & Facial Plastic Surgery FYZICAL ...

Endless Energy

CSR (Call Center) Manager

Marlborough, MA · Remote

$16 - $20.75/hr

Manage staffing schedules including weekdays, evenings, weekends, holidays, and vacation coverage ... Previous Call Center, Customer Care, BDC, or Customer Intake management experience. * Proven ...

Kripalu

Call Center/Reservationist

Stockbridge, MA · On-site

$16.50 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center/Reservationist Kripalu Center is the largest yoga and wellness retreat center in the US ... Must be available to work evenings, weekends and some holidays. Kripalu is deeply committed to ...

Aspen Dental

Bilingual Scheduling Center Agent

Boston, MA

$17/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Additional duties as assigned by the Call Center Leadership team Job Requirements: * High School ... Some evening and weekend scheduling availability required Compensation and Benefits: * Pay rate ...

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Showing results 21-40

All JobsCall Center Weekends JobsCall Center Weekends Jobs in Massachusetts

Call Center Weekends information

What are the key skills and qualifications needed to thrive as a call center weekend representative?

To excel as a Call Center Weekend Representative, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency are typically required. Strong problem-solving abilities, patience, and resilience under pressure help individuals stand out in this customer-facing role. These competencies are essential for providing efficient, high-quality support during peak weekend hours and maintaining customer satisfaction.

What is the difference between Call Center Weekends vs Customer Service Representative?

AspectCall Center WeekendsCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often with shift work including weekendsOffice or remote, handling customer inquiries
Industry UsageCommon in telecommunications, retail, and service sectorsWidely used across various industries including retail, finance, and tech

Call Center Weekends roles focus on providing customer support during weekend shifts, often requiring shift flexibility. Customer Service Representatives handle customer inquiries across industries, with similar credentials and work environments. The main difference lies in scheduling and specific job functions related to weekend coverage.

What is a call center weekend?

Call Center Weekends jobs refer to positions in customer service or support centers that require employees to work primarily on Saturdays and Sundays. These roles typically involve answering customer inquiries, resolving issues, or providing technical support over the phone, via chat, or through email during weekend shifts. Many businesses offer weekend call center roles to ensure customers can get assistance outside of standard weekday hours. These positions can be full-time or part-time and often require strong communication skills and the ability to handle high-stress situations.

What are some common challenges faced by call center agents working weekend shifts, and how can they be managed?

Call center agents working weekend shifts may encounter challenges such as higher call volumes due to limited weekday support, managing customer expectations outside regular business hours, and balancing personal life with non-traditional work schedules. To manage these challenges, agents often rely on strong time management skills, effective communication with teammates and supervisors, and utilizing available resources such as knowledge bases or escalation pathways. Many organizations also provide additional support or incentives for weekend staff to promote motivation and work-life balance.
What are popular job titles related to Call Center Weekends jobs in Massachusetts? For Call Center Weekends jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Call Center Weekends jobs in Massachusetts look for? The top searched job categories for Call Center Weekends jobs in Massachusetts are:
What cities in Massachusetts are hiring for Call Center Weekends jobs? Cities in Massachusetts with the most Call Center Weekends job openings:
Call Center Weekends jobs near you

Call Center Associate

Renewal by Andersen | Esler Companies

Northborough, MA • On-site

$50K - $70K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Renewal By Andersen rating

8.2

Company rating: 8.2 out of 10

Renewal By Andersen

Based on 145 frontline employees who took The Breakroom Quiz

6.2

Company rating compared to similar companies: 6.2 out of 10

National retailers average

Based on 96,225 frontline employees who took The Breakroom Quiz

The best things about working at Renewal By Andersen

  • 93%

    93% say they get paid time off

    say they get paid time off

  • 91%

    91% say it is easy to take sick days

    say it is easy to take sick days

  • 90%

    90% say it’s easy to book vacation

    say it’s easy to book vacation

Featured by Renewal By Andersen, based on 145 Breakroom Quiz responses from their frontline employees

Job description

Overview
If you have experience in customer service, motivated by metrics and set goals, this is the opportunity for you!
As an Inside Sales Representative for Esler Companies - Renewal by Andersen you will speak directly with homeowners who are interested in our industry leading products and services (no cold calling!).
With weekly and monthly bonuses our reps earn an average of $50,000-$70,000 yearly. Not only do we offer great benefits and incentives, but also a streamlined growth and development plan. In 2025, over 50 of our teammates were promoted to higher level positions!
We also offer work from home eligibility, company outings, contests, profit sharing, paid volunteer time, 3:1 charitable match, tuition reimbursement and more!
Responsibilities
  • Deliver exceptional customer service by actively listening to customer needs, providing tailored solutions, and maintaining positive communication, while skillfully overcoming objections by addressing concerns, offering alternative options, and reinforcing the value of our service.
  • Identify customers unique home situations.
  • Schedule appointments for our Sales Consultants to go out to price and sell the job.
  • Communicate effectively, actively listen, and show empathy as the first point of contact with our customer.
  • Provide world class customer service with the methodology, resources and dedicated coaches we provide to guide you to success.
Qualifications
  • 1 year of customer service experience required.
  • Call center experience a plus.
  • Weekend availability required (we offer shift differential pay!).
  • Excellent oral and written communication skills.
  • Ability to work in a fast-paced environment while multitasking.
  • Strong interpersonal skills, including empathetic listening and warm communication style.
  • A drive to meet metrics and ability to accept constructive feedback.
Benefits
  • Medical, Dental, and Vision Insurance
  • Teammate Assistance Plan
  • Tuition Reimbursement
  • 401k with 50% match up to 6% of your annual pay
  • Paid Time Off
  • Company Paid Holidays
  • Paid Volunteer Time
  • And more!

Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.
THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY
Renewal by Andersen is the full-service window-replacement division of 120+ year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different-and better-window-replacement experience. Esler Companies is the holding company for Renewal by Andersen of Nevada, Arizona, Colorado, Oklahoma, North Texas, Central Texas, Greater Philadelphia, Southern New England and Portland, Maine, with sales and marketing engines in Northborough, Massachusetts & Austin, Texas.
We are a proud equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.
Posted Salary Range
USD $50,000.00 - USD $70,000.00 /Yr.

Working at Renewal By Andersen

Perks for frontline workers

From Renewal By Andersen, via Breakroom

  • Flexible Scheduling

  • Career Growth

  • Paid Training

  • Friendly Environment

  • Employee Recognition

  • Strong Team-Building

About Renewal By Andersen, in their own words

From Renewal By Andersen

Renewal by Andersen’s Signature Service is committed to giving you the best customer experience possible, through the perfect combination of the best people in the industry, a superior process, and an exclusive product.

Learn more about the benefits of Renewal by Andersen’s Signature Service:

Professional Installation. With Renewal by Andersen, you get the product reputation of Andersen Windows with the master work of passionate installers.

Superior Performance. Andersen’s exclusive Fibrex® composite material lasts longer, performs better, and is stronger than vinyl.*

Energy Efficiency. Renewal by Andersen’s energy efficient windows are ENERGY STAR® certified and can reduce heating and cooling costs.

Hassle-Free Process. Renewal by Andersen eliminates the need to work with multiple companies. We are responsible for all aspects of your window replacement and installation.

Long-term value. Our comprehensive, hands-on approach ensures your window and installation quality, beauty, and energy savings last for many years.

Unrivaled Beauty. Renewal by Andersen offers a wealth of styles, colors, grilles and more for our replacement windows, patio doors, and entry doors to fit any home.

Company values

From Renewal By Andersen

Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We’re committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work and honoring a legacy built on doing the right thing. There is great respect for life outside work so that you can bring your best self to work.

Diversity and inclusion statement

From Renewal By Andersen

Be Renewal. Be You.

We are committed to demonstrating mutual respect and appreciation for our similarities and differences (for example, race, color, culture, gender, sexual orientation, gender identity or expression, religion, education, military service, ethnicity, age, language, physical ability, and thought) so that each employee can realize their potential and we exceed our customers’ expectations.

What Renewal By Andersen employees say

Pay

Benefits

Hours and flexibility

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