ZipRecruiter

Log In

1

Call Center Trainer Jobs in Rochester, NY (NOW HIRING)

Paylocity

Call Center Manager

Pittsford, NY · On-site

Call Center Manager (internally titled Client Services Manager Ops) play a pivotal role in ensuring client satisfaction and retention. They develop strategies to effectively address issues ...

Paylocity

Call Center Manager

Pittsford, NY · On-site

Call Center Manager (internally titled Client Services Manager Ops) play a pivotal role in ensuring client satisfaction and retention. They develop strategies to effectively address issues ...

previous pagenext page

Showing results 21-40

All JobsCall Center Trainer JobsCall Center Trainer Jobs in Rochester, NY

Call Center Trainer information

See Rochester, NY salary details

$13

$23

$34

How much do call center trainer jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for call center trainer in Rochester, NY is $23.65, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $25.29 per hour, depending on experience, location, and employer.

What is the difference between Call Center Trainer vs Customer Service Representative?

AspectCall Center TrainerCustomer Service Representative
Primary RoleDesigns and delivers training programs to improve agent skillsHandles customer inquiries and resolves issues
Required SkillsTraining development, communication, coachingCustomer service, communication, problem-solving
Work EnvironmentTraining rooms, call centers, online platformsCall centers, customer support centers
CertificationsCustomer service or training certifications often preferredCustomer service certifications beneficial

While both roles operate within call centers and require strong communication skills, a Call Center Trainer focuses on employee development through training programs, whereas a Customer Service Representative directly interacts with customers to address their needs. Understanding these differences helps in choosing the right career path or job search focus.

What are the key skills and qualifications needed to thrive as a call center trainer, and why are they important?

To thrive as a Call Center Trainer, you need expertise in customer service operations, adult learning principles, and a background in training or coaching, often supported by a degree in communications or related fields. Familiarity with call center software, Learning Management Systems (LMS), and training certifications such as Certified Professional in Training Management (CPTM) is beneficial. Strong presentation, interpersonal, and motivational skills set outstanding trainers apart by fostering engagement and learning. These abilities ensure effective onboarding, skill development, and consistent service quality across call center teams.

What does a call center trainer do?

As a call center trainer, you train customer service representatives in a call center. Your responsibilities vary somewhat on the particular needs of your employer; for instance, you may create a training plan or develop a guide or manuals to help employees learn how to speak to customers. You may present existing material in a class format and provide training demonstrations to staff. Some employers expect call center trainers to assess employee performance and coach those in need of additional guidance.

What are some common challenges faced by call center trainers, and how can they be addressed?

Call Center Trainers often encounter challenges such as varying trainee skill levels, ensuring engagement during remote or in-person sessions, and keeping training materials up-to-date with evolving company protocols. To address these, trainers can assess learning styles early, incorporate interactive techniques like role-playing, and collaborate closely with operations and quality assurance teams for timely content updates. These strategies help ensure that training is effective, relevant, and supports both new hires and existing staff in delivering excellent customer service.
More about Call Center Trainer jobs
What are the most commonly searched types of Call Center Trainer jobs in Rochester, NY? The most popular types of Call Center Trainer jobs in Rochester, NY are:
What are popular job titles related to Call Center Trainer jobs in Rochester, NY? For Call Center Trainer jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Call Center Trainer jobs in Rochester, NY look for? The top searched job categories for Call Center Trainer jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Call Center Trainer jobs? Cities near Rochester, NY with the most Call Center Trainer job openings:
Call Center Trainer jobs near you
Infographic showing various Call Center Trainer job openings in Rochester, NY as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $49,186 per year, or $23.6 per hour.

Automotive Call Center

Van Bortel Subaru of Victor

Rochester, NY • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Job description

Van Bortel Automotive Group includes Van Bortel Subaru, Van Bortel Ford and Van Bortel Chevrolet. Kitty Van Bortel owns one of the top selling Subaru dealerships in the nation, as well as one of the most successful Ford dealerships in a multi-state area. Her automotive group is now one of the fastest growing, privately held companies in the greater Rochester, NY area.
Van Bortel believes that no organization is any better than the people who work for it. Therefore, it is of the utmost importance that we set high standards of integrity with an aggressive, enthusiastic attitude in all that we do. We promise to maintain a well-trained workforce and a safe, modern facility to render our customers the best possible support and to provide our employees a secure future.
Inquiries should be directed to the hiring manager, Melody Powenski.
Benefits

  • Medical, Dental & Vision Insurance
  • 401K Plan + Match
  • Paid time off and vacation
  • Short/Long Term Disability
  • Mentorship Program
  • Growth opportunities
  • Paid Training
  • Life Insurance
  • Legal Services provided
  • Employee vehicle purchase plans
  • Health and wellness
  • Discounts on products and services
Job Summary
This position provides support to the rest of the dealership in various functions including but not limited to inbound calls, customer support and appointment coordinating.
Responsibilities, Knowledge and Skills
  • Possess excellent verbal and written communication skills to interact with customers and co-workers in a professional and helpful manner in person or via phone or written correspondence
  • Possess strong organizational skills including the ability to manage multiple projects and details simultaneously
  • Possess an analytical ability to find solutions to various problems
  • Ability to create, compose, and edit written materials
  • Ability to gather data and compile information
  • Ability to work productively in a fast paced, stressful environment
Qualification
  • Happy, positive, energetic tone of voice, required
  • High school diploma required
  • Conversing with customers in a positive manner, asking probing questions to assist the customer is required
  • Attendance and punctuality for scheduled working shifts is required
  • Prior Call Center experience preferred
  • Experience with computers, printers, copiers, telephone, scanner, calculator is required
  • Experience with Microsoft products is helpful
  • Ability to sit, stand, walk, talk, hear, use hands to finger, grasp, handle or feel, push, pull, reach, crouch, bend, or kneel, climb and perform repetitive motions of the hands and/or wrists
  • Close mental and visual attention required to perform work dealing primarily with preparing and analyzing information, using a computer terminal, and reading and speaking on a phone

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Apply