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Call Center Trainer Jobs in Rochester, NY (NOW HIRING)

Global Channel Management, Inc.

Call center

Webster, NY · On-site

$12/hr

Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Qualifications Call Center Agent needs 1 year call center experience Call Center Agent ...

New Horizons Communications

Call Center Agent

Fairport, NY · On-site

$50K - $60K/yr

As a Call Center Agent, you will serve as a frontline point of contact for NHC's business customers, partners, carriers, and internal teams. You will manage a high volume of inbound calls and emails ...

Posted today

New Horizons Communications

Call Center Agent

Fairport, NY · On-site

$50K - $60K/yr

As a Call Center Agent, you will serve as a frontline point of contact for NHC's business customers, partners, carriers, and internal teams. You will manage a high volume of inbound calls and emails ...

Posted today

SPECTRUM

Call Center Representative

Rochester, NY · On-site

$20/hr

Experience : 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center

Paylocity

Call Center Manager

Rochester, NY · On-site

Call Center Manager (internally titled Client Services Manager Ops) play a pivotal role in ensuring client satisfaction and retention. They develop strategies to effectively address issues ...

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Call Center Trainer information

See Rochester, NY salary details

$13

$23

$34

How much do call center trainer jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for call center trainer in Rochester, NY is $23.65, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $25.29 per hour, depending on experience, location, and employer.

What does a call center trainer do?

As a call center trainer, you train customer service representatives in a call center. Your responsibilities vary somewhat on the particular needs of your employer; for instance, you may create a training plan or develop a guide or manuals to help employees learn how to speak to customers. You may present existing material in a class format and provide training demonstrations to staff. Some employers expect call center trainers to assess employee performance and coach those in need of additional guidance.

What are the key skills and qualifications needed to thrive as a call center trainer, and why are they important?

To thrive as a Call Center Trainer, you need expertise in customer service operations, adult learning principles, and a background in training or coaching, often supported by a degree in communications or related fields. Familiarity with call center software, Learning Management Systems (LMS), and training certifications such as Certified Professional in Training Management (CPTM) is beneficial. Strong presentation, interpersonal, and motivational skills set outstanding trainers apart by fostering engagement and learning. These abilities ensure effective onboarding, skill development, and consistent service quality across call center teams.

What are some common challenges faced by call center trainers, and how can they be addressed?

Call Center Trainers often encounter challenges such as varying trainee skill levels, ensuring engagement during remote or in-person sessions, and keeping training materials up-to-date with evolving company protocols. To address these, trainers can assess learning styles early, incorporate interactive techniques like role-playing, and collaborate closely with operations and quality assurance teams for timely content updates. These strategies help ensure that training is effective, relevant, and supports both new hires and existing staff in delivering excellent customer service.

What is the difference between Call Center Trainer vs Customer Service Representative?

AspectCall Center TrainerCustomer Service Representative
Primary RoleDesigns and delivers training programs to improve agent skillsHandles customer inquiries and resolves issues
Required SkillsTraining development, communication, coachingCustomer service, communication, problem-solving
Work EnvironmentTraining rooms, call centers, online platformsCall centers, customer support centers
CertificationsCustomer service or training certifications often preferredCustomer service certifications beneficial

While both roles operate within call centers and require strong communication skills, a Call Center Trainer focuses on employee development through training programs, whereas a Customer Service Representative directly interacts with customers to address their needs. Understanding these differences helps in choosing the right career path or job search focus.

More about Call Center Trainer jobs

What are popular job titles related to Call Center Trainer jobs in Rochester, NY?

For Call Center Trainer jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Call Center Trainer jobs in Rochester, NY look for?

The top searched job categories for Call Center Trainer jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Call Center Trainer jobs?

Cities near Rochester, NY with the most Call Center Trainer job openings:

Call Center Trainer jobs near you
Infographic showing various Call Center Trainer job openings in Rochester, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 84% In-person, and 16% Hybrid job distribution, with an average salary of $49,186 per year, or $23.6 per hour.

Call center

Global Channel Management, Inc.

Webster, NY • On-site

$12/hr

Contractor

Re-posted 13 days ago

Job description

Company Description

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation.  Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function.  Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. 


Qualifications

Call Center Agent  needs 1 year call center experience


Call Center Agent  requires:

  • call center
  • customer relations
  • PC savvy

Call Center Agent duties:

  • Interact with internal and external customers
  • Document
Additional Information

$12/hr

12 months

Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Social media

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