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Call Center Team Manager Jobs (NOW HIRING)

Burjline Builders

Call Center Rep

Manhattan, NY · On-site

$17.75 - $22/hr

Building lasting relationships with clients and other call center team members based on trust and ... Strong time management and decision making skills. * Adaptability and accountability. * Fluency in ...

New

VITAS Healthcare

Telecare Team Manager

Miramar, FL · On-site

$17 - $18.75/hr

Care Connection Center Team Manager (Registered Nurse) Position Summary The Care Connection Center ... This leadership role oversees clinical escalations, supervises call center staff, coordinates with ...

Novuskin Med Spa

Call Center Representative

Las Vegas, NV · On-site

$15.25 - $19/hr

... a team environment. Managing large amount of outbound calls in a timely manner Following call ... center 'scripts' when handling different topics Field incoming calls in a timely manner throughout ...

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Call Center Team Manager information

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$29.5K

$63.8K

$109.5K

How much do call center team manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for call center team manager in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What is the difference between Call Center Team Manager vs Call Center Supervisor?

AspectCall Center Team ManagerCall Center Supervisor
ResponsibilitiesOversees multiple teams, develops strategies, manages performance metricsSupervises daily operations, monitors team activities, provides coaching
Required CredentialsTypically requires a bachelor's degree, leadership experienceOften requires high school diploma or associate degree, some experience
Work EnvironmentOffice setting, managerial meetings, strategic planningOffice environment, direct team oversight, shift management

The main difference between a Call Center Team Manager and a Call Center Supervisor lies in scope and responsibilities. Managers focus on strategic planning and overseeing multiple teams, while supervisors handle daily team operations. Both roles require strong communication skills and industry experience, but managers usually have more leadership and decision-making duties.

What cities are hiring for Call Center Team Manager jobs?

Cities with the most Call Center Team Manager job openings:

What states have the most Call Center Team Manager jobs?

States with the most job openings for Call Center Team Manager jobs include:

What are popular job titles related to Call Center Team Manager jobs?

For Call Center Team Manager jobs, the most frequently searched job titles are:

Infographic showing various Call Center Team Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $63,834 per year, or $30.7 per hour.

Cooperator Call Center Team Lead

Bronx, NY • On-site

Co-op City
See more jobs at Co-op Cityexternal

Other

Re-posted 11 days ago

Job description

Job Title

Essential Job Duties and Responsibilities: Responsible for ensuring operations coverage for all shifts, providing leadership, mentoring, development and guides team to efficiently leverage the value of every call to maximize Cooperator experience. Monitor service calls to observe employee professionalism, technical accuracy and conformity to company policies while tracking trends. Provide ongoing communication and follow-up to ensure representatives are fully informed of all new information related to process & procedures, customer needs and company-related issues, changes or actions. Conduct training to improve key performance indicators (KPIs). Assist with contingency plans as needed; escalates and directs activities during systems problems, emergencies, etc.; identifies potential problems, troubleshoots, escalates issues to local and network management. Maintains a professional working relationships with all company employees to foster aid promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness. Provides updates regarding potential problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken. Performs other duties and responsibilities as required.

Educational Requirements: Bachelor's degree or equivalent experience High school Diploma or Equivalent required.

Work Experience and Minimum Requirements: Three years' supervisory experience. Three years of Call Center experience. Workforce management; forecasting, scheduling and real time operations management. Training, coaching and development experience required.

Testing: Drug screening, as permitted by, and consistent with, applicable law.

Physical Requirements: Persons performing service in this position classification may routinely exert up to 25 pounds of force to lift, carry, push, pull, or otherwise move objects. This type of work will involve regular walking or standing for extended periods of time. It may involve stooping or bending. Handling and working with various materials and objects are important aspects of this job. Reasonable accommodations may be made to enable a person to perform the essential functions of the job.

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