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Call Center System Analyst Jobs (NOW HIRING)

Verida Inc

Call Center Supervisor - WI

Villa Rica, GA · On-site

Partner with the Call Center Manager to analyze call volume, workload trends, and operational ... Knowledge of telephone call center systems. QUALIFICATION * Associate degree from an accredited ...

SPS North America

Call Center Manager

New York, NY · On-site

Proficiency with Microsoft Office and call center systems * Ticketing or reservations experience preferred * Ability to work weekends, holidays, and varying shifts Physical Requirements * Ability to ...

Intangible Assets

Call Center Director

Vernon Hills, IL · On-site

$150K - $170K/yr

... systems and processes * Strong understanding of and experience implementing AI strategies and automation technologies to improve call center efficiencies and customer experience * Strong analytical ...

W3Global Inc.

Call Center Manager

Hialeah, FL

$85K - $100K/yr

Analytical skills to interpret call data, identify trends, and implement operational improvements ... Familiarity with call center software, CRM systems (Lead Perfection), and basic reporting tools.

Addison Group

Bilingual Call Center Manager

Bedford, TX · On-site

$75K - $90K/yr

Utilize CRM and call center systems to manage workflows, reporting, and operational performance ... Ability to analyze operational data and implement process improvements. * Bilingual (English ...

Dabella

Contact Center Systems Manager

Austin, TX · On-site

$100K - $120K/yr

You'll partner closely with Call Center Leadership, IT, Data Analytics, and Enterprise Applications ... Monitor system performance and troubleshoot issues to ensure reliable operation * Administer user ...

Global Channel Management

Call Center

East Hartford, CT · On-site

$16 - $19.75/hr

Call Center East Hartford, CT, United States $ 17.00 - 18.00 (US Dollar) Sr Call Center needs 6 ... Log calls into call tracking system; note trends in consumer questions and concerns, report and ...

DaBella

Contact Center Systems Manager

Austin, TX · On-site

$100 - $120/hr

You'll partner closely with Call Center Leadership, IT, Data Analytics, and Enterprise Applications ... connect ratesMonitor system performance and troubleshoot issues to ensure reliable ...

Solis Health Plans

OTC Call Center Lead

Doral, FL · On-site

$20/hr

Support leadership with reporting and performance analysis Training & Development * Assist in ... Serve as a subject matter expert for OTC systems and call center tools * Troubleshoot system or ...

Global Channel Management

Call Center

Helena, MT · On-site

$15.25 - $19/hr

Call Center Helena, MT, United States $ 14.00 - 15.00 (US Dollar) Call center needs 1 year medical ... Ability to communicate clearly and confidently Ability to multi-task Ability to analyze new ...

SOLIS Health Plans

OTC Call Center Lead

Miami, FL · On-site

Support leadership with reporting and performance analysis Training & Development * Assist in ... Serve as a subject matter expert for OTC systems and call center tools * Troubleshoot system or ...

DaBella

Contact Center Systems Manager

Austin, TX · On-site

$100K - $120K/yr

You'll partner closely with Call Center Leadership, IT, Data Analytics, and Enterprise Applications ... Monitor system performance and troubleshoot issues to ensure reliable operation * Administer user ...

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Call Center System Analyst information

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$30K

$64.6K

$99K

How much do call center system analyst jobs pay per year?

As of Sep 9, 2026, the average yearly pay for call center system analyst in the United States is $64,649.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $83,000.00 per year, depending on experience, location, and employer.

What states have the most Call Center System Analyst jobs?

States with the most job openings for Call Center System Analyst jobs include:

What are popular job titles related to Call Center System Analyst jobs?

For Call Center System Analyst jobs, the most frequently searched job titles are:

Infographic showing various Call Center System Analyst job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $64,649 per year, or $31.1 per hour.

Call Center Supervisor - WI

Villa Rica, GA • On-site

Verida Inc
1 - 5K employees
Learn more about Verida Incexternal

Full-time

Re-posted 18 days ago

Verida rating

5.0

Company rating: 5.0 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

LOCATION: On-site in Madison, WI


POSITION IS CONTINGENT UPON AWARD OF CONTRACT



SUMMARY:

Supervises and develops frontline call center staff in accordance with company policies, procedures, contractual requirements, and performance standards. Partners with management to achieve operational objectives, contractual compliance, service-level expectations, and quality outcomes. Oversees daily team performance, coaching, workforce utilization, employee development, and escalation resolution to ensure exceptional service delivery for members, providers, and clients while maintaining a productive and engaged work environment.



ESSENTIAL FUNCTIONS

  • Ensure compliance with Call Center policies, procedures, contractual requirements, confidentiality standards, andestablishedoperational practices.
  • Supervise daily staff performance to ensure calls are handled efficiently, accurately, professionally, and within established service-level expectations.
  • Monitor call quality, productivity, schedule adherence, and operational performance metrics; provide coaching, mentoring, documented feedback, and targeted retraining to maximize employee performance and development.
  • Assiststaff in resolving member and provider concerns, complaints, and escalated calls; coordinate service recovery efforts with dispatch and transportation operations as needed.
  • Manage workforce scheduling activities, including employee training and retraining, vacations, breaks, overtime assignments, shift rotations, coverage planning, and staffing for absences.
  • Partner with the Call Center Manager to analyze call volume, workload trends, and operational demands; recommend staffing adjustments necessary to achieve service-level and performance goals.
  • Maintain operational readiness by reinforcing approved scripts, documentation standards, quality requirements, and customer service expectations.
  • Communicate and collaborate with Call Center leadership and other supervisors to ensure consistent operations, effective resourceutilization, and achievement of departmentalobjectives.
  • Participate in employee performance evaluations and complete required human resources documentation ina timelyandaccuratemanner.
  • Perform other duties and responsibilities as assigned.

REQUIRED SKILLS AND ABILITIES

  • Ability to work well with people. Strong leadership skills.
  • Exceptional organization and time management skills. 
  • Positive attitude, good judgment, and strong work ethic. 
  • Demonstrate excellent interpersonal communication skills. 
  • Strong computer skills.Proficiencyand speed working in all Microsoft Office products. 
  • Strong organizational skills, including time management and documentation. 
  • Knowledge of telephone call center systems. 

QUALIFICATION

  • Associate degree from an accredited college or university and/orcommensurateexperience in the areas of call center supervisory position.
  • Proficient in Microsoft Office software (Word, Excel, Outlook, PowerPoint).
  • Previoussupervisory experiencepreferred;at least two or more years of Customer Service experience in a Call Center environment.


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