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Call Center Data Analyst Jobs (NOW HIRING)

Youth Villages

Call Center Data Manager

$50K - $70K/yr

The Call Center Data Manager manages all aspects of the call center to ensure accurate data is made available to internal and external customers in a timely manner. This includes building and ...

Youthvillages

Call Center Data Manager

$50K - $70K/yr

The Call Center Data Manager manages all aspects of the call center to ensure accurate data is made available to internal and external customers in a timely manner. This includes building and ...

Youth Villages, Inc

Call Center Data Manager

VA · Remote

$50K - $70K/yr

The Call Center Data Manager manages all aspects of the call center to ensure accurate data is made available to internal and external customers in a timely manner. This includes building and ...

kgs

UAC Analyst (Jr)

Nashville, TN

Monitor daily and weekly call center performance data, flagging anomalies, data discrepancies, and emerging trends to senior analysts and program leadership for review and action. * Assist in the ...

kgs

UAC Analyst (Jr)

Nashville, TN · On-site

Monitor daily and weekly call center performance data, flagging anomalies, data discrepancies, and emerging trends to senior analysts and program leadership for review and action. * Assist in the ...

Koniag, Inc.

UAC Analyst (Jr)

Nashville, TN · On-site

Monitor daily and weekly call center performance data, flagging anomalies, data discrepancies, and emerging trends to senior analysts and program leadership for review and action. * Assist in the ...

U-Haul

Contact Center Data Analyst

Phoenix, AZ · On-site

As a Data Analyst, team members will be responsible for evaluating and improving U-Haul's products and services. You will be interacting with multi-disciplinary teams of Data Scientists, Engineers ...

U-Haul

Contact Center Data Analyst

Phoenix, AZ · On-site +1

As a Data Analyst, team members will be responsible for evaluating and improving U-Haul's products and services. You will be interacting with multi-disciplinary teams of Data Scientists, Engineers ...

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Call Center Data Analyst information

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$34K

$82.6K

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How much do call center data analyst jobs pay per year?

As of Sep 9, 2026, the average yearly pay for call center data analyst in the United States is $82,640.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,500.00 and $97,000.00 per year, depending on experience, location, and employer.

What does a call center data analyst do?

A Call Center Data Analyst is responsible for collecting, analyzing, and interpreting data related to call center operations. They monitor key performance indicators such as call volume, average handling time, customer satisfaction, and agent performance to identify trends and areas for improvement. By providing actionable insights, they help management make informed decisions to optimize efficiency, enhance customer experience, and achieve business goals. Their work often involves generating reports, creating dashboards, and collaborating with teams to implement data-driven strategies.

What are the key skills and qualifications needed to thrive as a call center data analyst?

To thrive as a Call Center Data Analyst, you need strong analytical skills, proficiency in data interpretation, and a background in statistics or a related field, often supported by a relevant degree. Familiarity with data analysis tools such as Excel, SQL, and business intelligence platforms like Tableau or Power BI is typically required. Attention to detail, problem-solving abilities, and effective communication are standout soft skills for this role. These competencies are crucial for transforming raw call center data into actionable insights that drive operational improvements and enhance customer experience.

How does a call center data analyst typically collaborate with other departments to improve customer service outcomes?

Call Center Data Analysts work closely with teams such as operations, customer service, and quality assurance to identify trends and areas for improvement based on data insights. They often present findings in meetings or through reports, recommending actionable strategies to enhance efficiency and customer satisfaction. Effective collaboration requires strong communication skills and the ability to translate complex data into understandable recommendations for non-technical stakeholders. This cross-functional teamwork is essential for driving process improvements and achieving organizational goals.

What is the difference between Call Center Data Analyst vs Customer Service Representative?

AspectCall Center Data AnalystCustomer Service Representative
Required SkillsData analysis, Excel, SQL, reportingCommunication, problem-solving, product knowledge
Work EnvironmentOffice or remote, focused on data and reportingCall center, direct customer interaction
Industry UsageBusiness, finance, healthcare, telecomRetail, telecom, service industries

The Call Center Data Analyst primarily focuses on analyzing call data, generating reports, and improving call center performance through data insights. In contrast, the Customer Service Representative handles direct customer interactions, resolving issues and providing support. While both roles may work in call centers, their core responsibilities and skill sets differ significantly.

What cities are hiring for Call Center Data Analyst jobs?

Cities with the most Call Center Data Analyst job openings:

What states have the most Call Center Data Analyst jobs?

States with the most job openings for Call Center Data Analyst jobs include:

What are popular job titles related to Call Center Data Analyst jobs?

For Call Center Data Analyst jobs, the most frequently searched job titles are:

Infographic showing various Call Center Data Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 11% Part Time, and 3% Contract. Highlights an 84% Physical, 4% Hybrid, and 12% Remote job distribution, with an average salary of $82,640 per year, or $39.7 per hour.

Call Center Data Manager

Remote

Youth Villages
Charitable Organizations • 1 - 5K employees
Learn more about Youth Villagesexternal

$50K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Youth Villages rating

7.1

Company rating: 7.1 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

34th of 247 rated social care providers

Job description

For over 35 years, Youth Villages has transformed the lives of children and families nationwide through innovative, research-based programs focused on preserving and restoring families.
As a national leader in children's mental and behavioral health, we serve more than 47,000 youth, young people, and their families annually across 29 states and Washington, D.C. Our proven treatment models drive long-term success in child welfare, juvenile justice, and mental health systems. At Youth Villages, we do what works - partnering with others to expand our impact and advocate for meaningful, lasting change.
We're seeking purpose-driven individuals who are passionate about making a difference. With a dedicated team of more than 5,000 staff, Youth Villages is committed to investing in and supporting our employees by offering opportunities to build a fulfilling career through professional growth, personal development, and a mission that matters- helping children and families live successfully.
For more information, please visit www.youthvillages.org
Position Overview:
The Call Center Data Manager manages all aspects of the call center to ensure accurate data is made available to internal and external customers in a timely manner. This includes building and maintaining survey projects, performing necessary software system fixes, and having oversight of survey case assignment and data quality checks.
Essential Duties and Responsibilities:
The Call Center Data Manager:
  • Has oversight of the importation of data from source systems like Evolv or GuideTree
  • Has oversight of the maintenance and data storage of all CATI (telephone) and CAWI (web) survey projects within Voxco
  • Ensures the functionality of all survey projects by applying necessary updates and fixes within Voxco Command Center, Voxco Design, Voxco Panel Management, Voxco Interviewer interface, and Ascribe
  • Maintains the security of client information while it is in the data collection software
  • Maintains accurate and up-to-date client information within Voxco, including respondent contact information stored as panelists within Voxco's Panel Management and within survey response data stored in survey
    project databases
  • Establishes, implements, and monitors data quality checks to include both proactive checks of active cases to find and address or prevent data challenges and routine validation of data after the survey collection window closes
  • Ensures that all collections processes are updated and aligned with customer needs
  • Ensures that data is provided to customers in a timely manner through Excel/CSV extractions that have been vetted or through automatic exportation (such as SQL, Snowflake, etc.)
  • Manages Quality Assurance Specialists who perform the daily and weekly tasks of assigning surveys and cleaning data
  • Works with staff to maintain updated processes that are aligned with current policy and state requirements and meet the unique needs of customers of the data
  • Provides oversight, support and implementation of new data collection efforts, including implementation of new survey projects within Voxco and Voxco Online as well as new features made available in new and existing software
  • Provides support to both management and team when questions arise or troubleshooting is required
  • Provides technical consultation regarding new project design
  • Manages the maintenance of data within relevant systems in accordance with a data retention policy that accommodates the needs of customers and is aligned with best practices
  • Comprehends data presented in a variety of formats as well as interprets findings and notices anomalies within datasets when necessary
  • Performs other duties as assigned

Salary:
$50,000 - $70,000 per year based education and clinical license
Qualifications:
  • Master's degree in a social science, research, or business-related field (preferred)
  • Bachelor's degree in a social science, research, or business-related field AND three years of relevant experience (required)
  • Experience with data collection is required with survey data collection (preferred)
  • Experience using an electronic medical records database (preferred)
  • Knowledge of systems such as GuideTree (Liferay), Evolv (Netsmart EMR), SkYView (Tableau), and Snowflake (preferred)
  • Experience in a setting that utilizes an electronic medical record (preferred)
  • Experience with implementation of CATI software (plus)
  • Knowledge of SQL (plus)
  • Proficiency with Microsoft Office products (including advanced knowledge of Excel)
  • Strong organizational skills and attention to detail
  • Excellent written, verbal, and oral skills
  • Ability to manage multiple priorities simultaneously
  • Ability to maintain a flexible schedule

Youth Villages Benefits
  • Medical, Dental, Prescription Drug Coverage and Vision
  • 401(k)
  • Time off:
    • 2 week paid vacation (full-time) / 1 week paid vacation (part-time)
    • 12 paid sick days per year
    • 11 paid holidays
  • Paid Parental Leave
  • Mileage & Cell Phone Reimbursement (when applicable)
  • Tuition reimbursement and licensure supervision
  • Growth & development through continuous training
  • Clinical and administrative advancement opportunities

*Benefits are excluded for variable status employees.
Youth Villages is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Youth Villages is committed to not only advancing diversity, equity, and inclusion in the workplace but also in our work with children and young adults. We know that children, families and young people of color can face inequity in child welfare and justice systems, and we train our employees to build the skills they need to work with the communities that we serve, as well as, other employees from different cultures and backgrounds. Youth Villages is opposed to racism in any of its forms and is committed to inclusion, equity, and diversity. We believe that respect for each other is crucial in the work that we do each day.

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