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Call Center Data Marketing Analyst Jobs (NOW HIRING)

The Hive Careers Ltd

Call Centre Manager

Miami, FL · On-site

Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction. * Authorizing replacements or ...

Youth Villages

Call Center Data Manager

$50K - $70K/yr

The Call Center Data Manager manages all aspects of the call center to ensure accurate data is made available to internal and external customers in a timely manner. This includes building and ...

Youthvillages

Call Center Data Manager

$50K - $70K/yr

The Call Center Data Manager manages all aspects of the call center to ensure accurate data is made available to internal and external customers in a timely manner. This includes building and ...

The Hive Careers Ltd

Call Centre Manager

Miami, FL · On-site

Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction. * Authorizing replacements or ...

Sky Resorts

Call Center Lead

Sky Valley, CA · On-site

$25 - $30/hr

Work closely with the marketing team to adjust pricing strategies as needed. Ensure that all team ... Proven ability to analyze data and make data-driven decisions to improve revenue performance.

ROR Partners Inc

Marketing Analyst

Boulder, CO · On-site

$60K - $90K/yr

This role partners closely with Analytics, Data Engineering, Media, and Client Success teams to translate complex data into strategic business decisions while continuously improving reporting ...

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Call Center Data Marketing Analyst information

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$30K

$64.6K

$99K

How much do call center data marketing analyst jobs pay per year?

As of Sep 9, 2026, the average yearly pay for call center data marketing analyst in the United States is $64,649.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $83,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Call Center Data Marketing Analyst jobs?

For Call Center Data Marketing Analyst jobs, the most frequently searched job titles are:

Infographic showing various Call Center Data Marketing Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 11% Part Time, and 3% Contract. Highlights an 84% Physical, 4% Hybrid, and 12% Remote job distribution, with an average salary of $64,649 per year, or $31.1 per hour.

Call Centre Manager

Miami, FL • On-site

The Hive Careers Ltd
See more jobs at The Hive Careers Ltdexternal

Full-time

Posted 10 days ago

Job description

Call Centre Manager

Miami, FL, United States

We are looking for a skilled call center manager who can lead our representatives to better performance and improve service quality. The call center manager will assist in establishing call center objectives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting techniques, analyze call center data, and focus on improving performance and processes in an effort to better support customers. You should have exceptional communication, interpersonal, and customer service skills, as well as comprehensive knowledge of company policies and offerings.

To be a successful call center manager, you should be focused on improving your team of representatives and call center practices. You should be observant and detail-oriented and possess an understanding of the business, the products and services, and the issues representatives are facing on the floor.

Call Center Manager Responsibilities:

  • Hiring, training, coaching, and leading call center representatives as they provide support for customers.
  • Answering representatives questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
  • Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees.
  • Assisting other management team members in identifying trends and establishing call center goals.
  • Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
  • Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
  • Authorizing replacements or refunds.
  • Taking on other tasks or projects to support employees, other managers, and call center operations.

Call Center Manager Requirements:

  • High school diploma or equivalent.
  • More education or experience in a related field may be preferred.
  • Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
  • Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
  • Knowledge of management principles and familiarity with company products, services, and policies.
  • Strong coaching and leadership skills, ability to motivate employees.
  • Decisiveness and attention to detail.
  • Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
  • Polite, professional phone voice.

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