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Call Center Ivr System Analyst Jobs (NOW HIRING)

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Cisco CVP IVR Engineer

Plano, TX · On-site

Familiarity with database concepts for data interaction within the IVR system * Contact center domain knowledge: Understanding of call center operations and industry best practices

Q1 Technologies

Call Center Operations

Raritan, NJ · On-site

Lead development and deployment of IVR and Fax solutions (and other contact center technologies as ... Identify issues to focus root cause analysis and continuous improvement efforts * Facilitate vendor ...

Northern Base

Cyra Tester

Detroit, MI · Remote

Validate IVR behavior, call routing, prompts, error flows, DTMF/ASR/TTS. * Analyze CYRA reports and ... Call drops ,Latency, IVR delay, Queue buildup, System bottlenecks. * Load & Performance Testing.

Syntricate Technologies

IVR Tester

Bethpage, NY · On-site

The role focuses on quality assurance testing, particularly within call center technology systems ... cause analysis for any defects Qualifications : Required : • Experience in quality assurance ...

Allwyn

Call Center Engineer (ACD Specialist)

$17.25 - $21.50/hr

This role involves troubleshooting call routing, managing IVR flows, and ensuring high availability ... log analysis, and interpreting system alerts • Performance monitoring including call volume ...

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How much do call center ivr system analyst jobs pay per year?

As of Sep 9, 2026, the average yearly pay for call center ivr system analyst in the United States is $89,296.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $108,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Call Center Ivr System Analyst jobs?

For Call Center Ivr System Analyst jobs, the most frequently searched job titles are:

Infographic showing various Call Center Ivr System Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $89,296 per year, or $42.9 per hour.

Call Center Systems Analyst

Norfolk, VA • On-site

Tharu Technologies
IT Services • 1 - 10 employees
Learn more about Tharu Technologiesexternal

Other

Posted 8 days ago

Job description

Job Title: Call Center Systems Analyst - Genesys Cloud & Amazon Connect
Location: Remote


Job Summary
Seeking experienced Call Center Systems Analysts with expertise in Genesys Cloud, Amazon Connect, and IVR technologies to support contact center migration and digital transformation initiatives.
Required Skills & Experience
5-8 years of experience in consulting, product management, digital transformation, or technology delivery roles focused on contact center and IVR migrations
Hands-on experience with:
Genesys Cloud
Amazon Connect
IVR technologies
Experience with contact center migrations to Genesys Cloud
Experience supporting:
Conversational AI
Chatbots
Virtual assistants
Digital self-service implementations
Familiarity with contact center platforms such as:
Genesys
NICE
Amazon Connect
Understanding of AI-enabled service capabilities including:
Agent assist
Knowledge retrieval
Automation
Intelligent routing
Understanding of healthcare domain
Strong analytical, communication, and collaboration skills

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