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Call Center Support Jobs in Florida (NOW HIRING)

Age Rejuvenation

Call Center Associate

Tampa, FL

$20 - $22/hr

Call Center Associate - New Patient ServicesAgeRejuvenation | Tampa, FL Now Hiring - Immediate Opening Be the first step in a patient's wellness transformation. AgeRejuvenation is a premier ...

EyeSouth Partners

Call Center Representative

Fort Pierce, FL · On-site

$14.50 - $18/hr

Position Summary As a Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally. You will ...

Lincare

Call Center Supervisor

Clearwater, FL

The Inside Sales Supervisor provides leadership for the Sales Specialists and Team Leads in matters relating to the servicing of customers, achieves call center and individual quality and ...

Biz Voice Boost

Call Center Agent

Hollywood, FL · On-site

$45K - $49K/yr

Call Center Agent At Biz Voice Boost, we believe that meaningful connections drive business success ... to support sales growth. * Answer customer questions and provide accurate product information.

Tad PGS

Call Center Agent

Bradenton, FL · On-site

$21/hr

... support needs * Accurately document customer interactions and case details * Navigate multiple ... Previous call center, customer service, or contact center experience preferred * Must have a ...

Entertainment Travel Associates

Call Center Agent

Tampa, FL · On-site

$13.75 - $18/hr

As a Call Center Agent , you'll support customers through professional and positive conversations. Responsibilities: * Engage in clear and courteous customer conversations. * Provide accurate ...

Entertainment Travel Associates

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

As a Call Center Agent , you'll support customers through professional and positive conversations. Responsibilities: * Engage in clear and courteous customer conversations. * Provide accurate ...

Noor Staffing Group

Call Center Agents

Jacksonville, FL

$14 - $18.50/hr

Call Center Agent (Temporary Project) - Jacksonville, FL ?? Location: 129 King Street, Jacksonville, FL 32204 ?? Project Dates: July 27 - August 21 ?? Openings: 20 Positions Available We are hiring ...

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Call Center Support information

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How much do call center support jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for call center support in Florida is $16.34, according to ZipRecruiter salary data. Most workers in this role earn between $12.93 and $17.40 per hour, depending on experience, location, and employer.

What is a call center support?

A Call Center Support role involves assisting customers over the phone, email, or chat by addressing their inquiries, resolving issues, and providing information about products or services. These professionals act as the first point of contact for customers seeking help or support. Their duties include handling complaints, troubleshooting problems, processing orders, and ensuring customer satisfaction. Strong communication, problem-solving skills, and patience are essential qualities for this job.

What are the key skills and qualifications needed to thrive as a call center support professional?

To thrive as a Call Center Support professional, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is essential. Patience, active listening, and resilience are standout soft skills that enable effective customer interactions and stress management. These competencies ensure timely resolution of customer issues, enhance satisfaction, and support the overall efficiency of the support team.

What are some common challenges faced by call center support professionals, and how can they be managed?

Call center support professionals often encounter challenges such as handling high call volumes, managing difficult or upset customers, and adhering to strict performance metrics. To manage these, effective time management, active listening, and stress-reduction techniques are essential. Many organizations provide training and support, including mentoring, to help agents develop strong communication and problem-solving skills, making it easier to provide quality service while maintaining job satisfaction.

What cities in Florida are hiring for Call Center Support jobs?

Cities in Florida with the most Call Center Support job openings:

Call Center Support jobs near you
Infographic showing various Call Center Support job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $33,991 per year, or $16.3 per hour.

Call Center Representative

Family Health Centers of Southwest Florida

Fort Myers, FL • On-site

$16.50/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Type
Full-time
Description
Family Health Centers of Southwest Florida, Inc. has an immediate opening for a dedicated Call Center and Customer Service professional, especially those bilingual in English and Spanish. The Call Center Representative will be responsible for answering all incoming calls to Family Health Centers of Southwest Florida (FHC) Call Center and manage the calls through scheduling or directing callers to appropriate department.
Our positions pay well ABOVE the market rate that other companies may be offering, regular schedules (Monday-Friday/8am - 5pm). Apply today!!
DETAILED DUTIES AND RESPONSIBILITIES:

  • Responsible for answering all incoming calls in a call center setting. Knowledge, understanding, and relevant experience with telephone etiquette, including strong listening skills are essential.
  • Excellent customer/client service skills are essential to this position.
  • Strong communication skills including: verbal, written and listing skills.
  • Strong ability to listen carefully to the needs of the patient and ensure that the caller is accurately addressed.
  • Directs calls appropriately and accurately documents the call to a call system and registration systems.
  • Answers questions using proper protocol and provides information to caller. Ensures that calls are forwarded appropriately.
  • Schedules patient visits; registers new patients to FHCSWF; provide direction regarding the new patient registration process.
  • The Call Center Representative will handle a variety of incoming patient inquiries or requests and will use the appropriate resources to complete accurate responses.
  • Must be able to write succinct and accurate notes in the patients' electronic health record.
  • Assures all communications and transactions with patients/guardians are conducted in a mature, calm, sensitive and respectful manner.
  • Proficient in use of a patient registration system, including updates to insurances and procedure entry.
  • Ability to utilize electronic health record system to enter, retrieve and document patient information, notes and tasks to record patient communications.
  • Understands and maintains Protected Health Information in accordance with HIPAA guidelines.
  • Demonstrated ability to work in a large team environment.
  • Ability to work in a fast paced environment and possess the ability to prioritize, maintain a high level of attention to detail, organization, and flexibility.
  • Performs any and all other duties assigned.
Requirements
KNOWLEDGE, SKILLS AND ABILITIES:
  • Excellent customer service skills
  • Demonstrated attention to details
  • Ability to manage multiple tasks simultaneously - strong organizational skills
  • Computer literate, with good typing skills, 35 WPM, high level of accuracy
  • Proven experience working in a fast paced environment and maintaining accuracy of the work assigned
  • Ability to work and communicate effectively with superiors and peers
TRAINING AND EXPERIENCE:
  • High School diploma, GED or equivalent training and experience.
  • Previous Call Center Experience, preferably in Healthcare.
  • Experience in a medical or dental setting a plus.
  • Prior experience with Electronic Health Records a plus.
SPECIAL REQUIREMENTS:
  • Reliable transportation and willingness to travel locally when required.
  • Bilingual English/Spanish preferred.

Salary Description
$16.50+/hour

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