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Call Center Supervisor Jobs in Reno, NV (NOW HIRING)

J&J Ventures

PBX Operator/Dispatch

Reno, NV · On-site

$17/hr

Complete all tasks as assigned by the PBX Supervisor and/or PBX Manager * Ensure compliance with ... Qualifications: * Previous experience in a high-volume call center preferred. * Pleasant ...

Elwood Staffing

On-Site Specialist (Bilingual)

Reno, NV · On-site

$17 - $22/hr

If you have held positions similar to Restaurant Server, Administrative Assistant, Call center ... Regularly meet with the client's supervisory personnel to confirm the client's satisfaction with ...

New

Sierra Medical Center

Hospitalist APP Per Diem

Reno, NV · On-site

$80/hr

Call: None * Patient Volume: Varies * Locations: Northern Nevada Medical Center, Sierra Medical ... Collaborate with supervising physician * Perform clinical assessments within the scope of licensure

Sierra Medical Center

Hospitalist APP Per Diem

Reno, NV · On-site

$80/hr

Call: None * Patient Volume: Varies * Locations: Northern Nevada Medical Center, Sierra Medical ... Collaborate with supervising physician * Perform clinical assessments within the scope of licensure

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All JobsCall Center Supervisor JobsCall Center Supervisor Jobs in Reno, NV

Call Center Supervisor information

See Reno, NV salary details

$29.4K

$63.6K

$109.2K

How much do call center supervisor jobs pay per year?

As of Aug 9, 2026, the average yearly pay for call center supervisor in Reno, NV is $63,647.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,900.00 and $74,800.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center supervisors and how can they be effectively managed?

Call Center Supervisors often encounter challenges such as high employee turnover, maintaining team motivation, and handling escalated customer issues. To effectively manage these challenges, supervisors focus on building strong communication channels, providing regular feedback, and offering ongoing training opportunities for their team members. Implementing clear performance metrics and fostering a supportive work environment also play a key role in reducing stress and improving overall team productivity. Collaboration with other departments, such as quality assurance and human resources, can further help address operational issues and create a positive, solution-oriented workplace.

What are the key skills and qualifications needed to thrive as a call center supervisor, and why are they important?

To thrive as a Call Center Supervisor, you need strong leadership abilities, customer service expertise, and experience in call center operations, often backed by a relevant associate or bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and reporting platforms is typically required. Excellent communication, problem-solving, and conflict resolution skills are vital for effectively managing teams and handling escalated customer issues. These skills ensure efficient team performance, high customer satisfaction, and the achievement of organizational targets.

What is a call center supervisor?

Call Center Supervisors are professionals responsible for overseeing the daily operations of a call center team. They manage and support customer service representatives, monitor performance, handle escalated issues, and ensure quality service is delivered to customers. Their duties often include scheduling shifts, training staff, providing feedback, and implementing procedures to improve efficiency and customer satisfaction. Effective Call Center Supervisors play a key role in maintaining high morale and achieving organizational goals.

What is the difference between Call Center Supervisor vs Customer Service Manager?

AspectCall Center SupervisorCustomer Service Manager
ResponsibilitiesOversees daily call center operations, manages agents, ensures quality serviceDevelops customer service strategies, manages teams, improves customer satisfaction
Required CredentialsHigh school diploma or equivalent; some roles prefer associate's degreeBachelor's degree often preferred; experience in customer service
Work EnvironmentCall centers, customer support centersCorporate offices, customer service departments
Industry UsageCommonly used in call centers and support centersUsed across various industries with customer service teams

The main difference between a Call Center Supervisor and a Customer Service Manager lies in scope and focus. Call Center Supervisors primarily oversee daily operations and agent performance within call centers, while Customer Service Managers develop broader strategies to enhance overall customer satisfaction across multiple channels. Both roles require similar credentials and are integral to customer support teams, but their responsibilities and work environments differ slightly.

How much do call center supervisors make in the US?

In the US, call center supervisors typically earn an average salary of around $50,000 to $65,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and whether the role involves team management or specialized skills.

How much does a call center supervisor make?

The average salary for a call center supervisor in Florida is approximately $45,000 to $60,000 per year, depending on experience, company size, and location. Supervisors often oversee teams, handle customer service issues, and may require leadership skills and familiarity with call center software.
What are the most commonly searched types of Call Center Supervisor jobs in Reno, NV? The most popular types of Call Center Supervisor jobs in Reno, NV are:
What are popular job titles related to Call Center Supervisor jobs in Reno, NV? For Call Center Supervisor jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Call Center Supervisor jobs in Reno, NV look for? The top searched job categories for Call Center Supervisor jobs in Reno, NV are:
What cities near Reno, NV are hiring for Call Center Supervisor jobs? Cities near Reno, NV with the most Call Center Supervisor job openings:
Call Center Supervisor jobs near you
Infographic showing various Call Center Supervisor job openings in Reno, NV as of July 2026, with employment types broken down into 2% As Needed, 76% Full Time, 19% Part Time, 2% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $63,647 per year, or $30.6 per hour.

PBX Operator/Dispatch

J&J Ventures

Reno, NV • On-site

$17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Description
Golden Route Operations has been the lead Slot Route Company to partner with in Nevada. GRO provides our employees with a supportive and dynamic work environment where innovation, collaboration, and integrity drive our success. Together we aim to deliver exceptional service and exceed the expectations of our clients and customers. We provide eligible employees with a comprehensive benefits package including health, dental and vision insurance, life and disability insurance, paid time off, and a 401(k) retirement plan.
Summary:
Responsible for answering calls, dispatching Slot Technicians, and maintaining the Dispatch computer program application.
Essential Functions and Responsibilities:
  • Provide radio and telephone correspondence for the company and its clients in a professional and courteous manner.
  • Maintain route status in the designated tracking system.
  • Answers all phone calls in a professional and courteous manner.
  • Promote teamwork within the PBX department and all other departments as it relates to your ability to complete the tasks assigned to you, in an effort to eliminate personal conflicts.
  • Refer all unresolved challenges/issues to immediate Supervisor.
  • Complete all tasks as assigned by the PBX Supervisor and/or PBX Manager
  • Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations.
  • Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards.
  • Perform other duties as assigned.

Qualifications:
  • Previous experience in a high-volume call center preferred.
  • Pleasant personality, team-oriented and enjoys working with and assisting people.
  • Familiar with and knowledgeable of the area road system preferred.
  • Proven experience providing high level of guest service.
  • Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
  • Strong computer skills.
  • At least 21 years of age.
  • High school diploma or equivalent preferred.
  • Ability to apply common sense reasoning to variety of situations.
  • Ability to functionally communicate occupational-based English, both written and verbal.
  • Obtain and maintain all work cards as required by the company.
  • Verify right to work in the United States.

Work Cards:
  • NV Gaming

Physical Requirements:
  • Occasionally push/pull up to 15 lbs
  • Occasionally lift and/or carry up to 15 lbs at floor, knee, waist, and chest levels.
  • Occasionally squat kneel, sit, reach, bend, twist.
  • Frequently sit and work at a desk or computer.
  • Occasionally standing or walking.
  • Constant use of hearing and vision, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity.

Work Environment Potential Conditions:
  • Indoor
  • Smoky and noisy

Apply