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Call Center Supervisor Jobs in Appleton, WI (NOW HIRING)

greenbaypackers

Security Officer - PT

Green Bay, WI · On-site

$15.50 - $18.50/hr

... Center, Packers Pro-Shop Warehouse, and Practice Fields. This role is open for all three shifts ... Ability to respond to emergency call-in situations. * Must possess a valid Driver's License.

Land O'Lakes

Plant Manager

Chilton, WI · On-site

$107K - $161K/yr

Provide leadership to the overall operation, including Operations Manager, QA/Safety Supervisor ... call the HR Solution Center at 844-LOL-HR4U (844-565-4748) M-F 8:00am-4:30pm CT.

Green Bay Packers, Inc.

Security Officer - PT

Green Bay, WI · On-site

$15.50 - $18.50/hr

... Center, Packers Pro-Shop Warehouse, and Practice Fields. This role is open for all three shifts ... Ability to respond to emergency call-in situations. * Must possess a valid Driver's License.

AEG

Security Officer - PT

Green Bay, WI · On-site

$15.50 - $18.50/hr

... Center, Packers Pro-Shop Warehouse, and Practice Fields. This role is open for all three shifts ... Ability to respond to emergency call-in situations. * Must possess a valid Driver's License.

Tradesmen

Machinist

Green Bay, WI · On-site

$35 - $37/hr

Set up, operate, and tend CNC equipment in a machining center * Program customer drawings into ... Notify supervisors when received work does not meet required specifications * Maintain accurate ...

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All JobsCall Center Supervisor JobsCall Center Supervisor Jobs in Appleton, WI

Call Center Supervisor information

See Appleton, WI salary details

$28.8K

$62.3K

$106.8K

How much do call center supervisor jobs pay per year?

As of Sep 11, 2026, the average yearly pay for call center supervisor in Appleton, WI is $62,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,800.00 and $73,200.00 per year, depending on experience, location, and employer.

What is a call center supervisor?

Call Center Supervisors are professionals responsible for overseeing the daily operations of a call center team. They manage and support customer service representatives, monitor performance, handle escalated issues, and ensure quality service is delivered to customers. Their duties often include scheduling shifts, training staff, providing feedback, and implementing procedures to improve efficiency and customer satisfaction. Effective Call Center Supervisors play a key role in maintaining high morale and achieving organizational goals.

What are the key skills and qualifications needed to thrive as a call center supervisor, and why are they important?

To thrive as a Call Center Supervisor, you need strong leadership abilities, customer service expertise, and experience in call center operations, often backed by a relevant associate or bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and reporting platforms is typically required. Excellent communication, problem-solving, and conflict resolution skills are vital for effectively managing teams and handling escalated customer issues. These skills ensure efficient team performance, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center supervisors and how can they be effectively managed?

Call Center Supervisors often encounter challenges such as high employee turnover, maintaining team motivation, and handling escalated customer issues. To effectively manage these challenges, supervisors focus on building strong communication channels, providing regular feedback, and offering ongoing training opportunities for their team members. Implementing clear performance metrics and fostering a supportive work environment also play a key role in reducing stress and improving overall team productivity. Collaboration with other departments, such as quality assurance and human resources, can further help address operational issues and create a positive, solution-oriented workplace.

What is the difference between Call Center Supervisor vs Customer Service Manager?

AspectCall Center SupervisorCustomer Service Manager
ResponsibilitiesOversees daily call center operations, manages agents, ensures quality serviceDevelops customer service strategies, manages teams, improves customer satisfaction
Required CredentialsHigh school diploma or equivalent; some roles prefer associate's degreeBachelor's degree often preferred; experience in customer service
Work EnvironmentCall centers, customer support centersCorporate offices, customer service departments
Industry UsageCommonly used in call centers and support centersUsed across various industries with customer service teams

The main difference between a Call Center Supervisor and a Customer Service Manager lies in scope and focus. Call Center Supervisors primarily oversee daily operations and agent performance within call centers, while Customer Service Managers develop broader strategies to enhance overall customer satisfaction across multiple channels. Both roles require similar credentials and are integral to customer support teams, but their responsibilities and work environments differ slightly.

How much do call center supervisors make in the US?

Call center supervisors in the US typically earn an average salary of around $50,000 to $65,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and whether the role involves managing large teams or specialized customer service functions.

What are popular job titles related to Call Center Supervisor jobs in Appleton, WI?

For Call Center Supervisor jobs in Appleton, WI, the most frequently searched job titles are:

What job categories do people searching Call Center Supervisor jobs in Appleton, WI look for?

The top searched job categories for Call Center Supervisor jobs in Appleton, WI are:

What cities near Appleton, WI are hiring for Call Center Supervisor jobs?

Cities near Appleton, WI with the most Call Center Supervisor job openings:

Call Center Supervisor jobs near you
Infographic showing various Call Center Supervisor job openings in Appleton, WI as of September 2026, with employment types broken down into 2% As Needed, 75% Full Time, 19% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $62,284 per year, or $29.9 per hour.

Store Manager Kimberly 30214

Kimberly, WI • On-site

CNG Holdings, Inc.
See more jobs at CNG Holdings, Inc.external

Full-time

Posted 29 days ago

Key responsibilities

  • Manage daily operations and ensure profitability of the retail location.

  • Interact with customers to provide product information, handle transactions, and resolve issues.

  • Coordinate store staff scheduling, support staff development, and assist with recruiting and onboarding.

Job description

Job Description:
General Function / Summary:
As a financial services leader, we strive to make a difference in our customers' lives & the communities we serve. Our Store Managers are responsible for daily operations and profitability of one or more of our retail Check 'N Go, Allied Cash, or Cash Store locations, all part of the CNG Holdings, Inc., family of companies. The Store Manager is responsible for daily operations and profitability of one or more of our retail locations. This role is accountable for site operations, sales, customer service, and store level leadership.
Essential Duties:
  • Serve and educate customers on the product portfolio by presenting all options for products and/or services to customers that meet their needs.
  • Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints.
  • Escalate issues to the District Director of Operations (DDO) and Corporate Office if unable to resolve the issue directly with the customer.
  • Respond professionally and accurately customers in response to general questions, customer applications, requests, customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations.
  • Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements; may be responsible for bank deposits or bank pick-ups.
  • Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies.
  • Perform customer verifications to validate information presented.
  • Process all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend.
  • Comply with federal and state regulations and Company policies and procedures.
  • Complete compliance trainings and quarterly I Agree timely.
  • Coordinate operations, development, and training necessary for store achieving metric targets.
  • Maintain store staff schedule and assist covering other stores within the district.
  • Support store staff to ensure excellent customer service and embodiment of sales culture.
  • Assist District Director of Operations with the recruiting, selection, and onboarding of Assistant Store Managers in the district.
  • Other duties as assigned.

Minimum Education and Experience Required:
  • High school diploma, GED, or equivalent experience
  • 2+ years of experience with sales, customer service, and cash handling

  • 1+ year of supervisory experience preferred
  • Exceptional customer service, active listening, and verbal and written communication skills
  • Proficient in Microsoft Office programs
  • Ability to multitask, prioritize, work in an autonomous environment, and provide store level leadership
  • Must have own personal reliable transportation in compliance with published policy and procedure, this may not include public transportation, transportation from family or friends, must maintain a valid Driver's License and valid Automobile Insurance while employed by the company
  • Ability and willingness to consistently live and embrace our core values of accountable, inclusive, transparent, and focused

Physical Demands:
  • Call center/Retail/Office environment
  • Extensive cash handling
  • Extended phone usage
  • Long periods of standing
  • Extended viewing of computer screens and typing
  • Must be able to lift up to 50lbs, with or without reasonable accommodations

Travel / Attendance:
  • Must be able to travel to all stores within the assigned district with personal vehicle
  • May be asked to travel to neighboring districts
  • May require overnight travel
  • Must work assigned shifts as scheduled

Supervisory Functions:
  • Position may be on-site lead for one or more Assistant Store Managers

Why Choose CNG Holdings, Inc.
CNG Holdings Inc. (CNG) is headquartered in Cincinnati, Ohio, and is a respected leader in the financial services industry. Through professional partnerships, CNG provides a wide range of convenient and accessible financial products and services designed to improve customers' financial situations, thereby filling a need and delivering value to our customers.
Our mission is to help and to educate our customers, while building and nurturing long-term relationships. We strive to make a difference in our customers' lives and the communities we serve.
Our vision is to deliver innovative financial solutions that better fulfill our customers' unique financial needs so that they can build a better future for themselves and their families.
CNG Holdings, Inc., associates and its brands are expected to create, deliver, and embrace our core values. These values ultimately define how we treat each other and our customers. We are inclusive, transparent, accountable and focused!
Commitment to Diversity:
We are committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
This posting is intended to describe the general nature of the work anticipated to be performed and is not a comprehensive list of all responsibilities, duties and skills required for the position.

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