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Call Center Representative Jobs in Springfield, MO

Salon Service Group

Customer Care Agent

Springfield, MO · On-site

$15.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We have conveniently located, professionally exclusive wholesale stores representing our ... Required Skills & Abilities · Previous call center or multi-channel customer service experience ...

AGCU

Member Care Representative I

Springfield, MO · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Do you have teller experience and experience working in a call center for a financial institution, where service , not sales, is the focus? * You have Symitar experience (Jack Henry Episys Quest)

Superior Life

Sales Representative

Springfield, MO · Remote

Sales Representative We're looking for remote part time or full time independent sales ... call interview to learn more about you and discuss details on this rare opportunity. www ...

Omada

Territory Partner (Field Sales)

Springfield, MO · On-site

$50K - $100K/yr

There's no cold-call center behind you and no calendar of pre-booked meetings waiting when you log ... Omada is straightforward to learn and pitch - most reps are confidently selling within their first ...

Omada.ai

Territory Partner (Field Sales)

Springfield, MO · Remote

$50K - $100K/yr

There's no cold-call center behind you and no calendar of pre-booked meetings waiting when you log ... Omada is straightforward to learn and pitch -- most reps are confidently selling within their first ...

Kimball Midwest

Sales Representative

Springfield, MO · On-site

$55K - $95K/yr

  • Medical

  • Dental

  • Life

  • Retirement

Sales Representative (Hybrid) As a Sales Representative, you are accountable for engaging with ... Effectively cold call on potential customers in the territory to grow a book of business. We focus ...

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Showing results 21-40

All JobsCall Center Representative JobsCall Center Representative Jobs in Springfield, MO

Call Center Representative information

See Springfield, MO salary details

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How much do call center representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for call center representative in Springfield, MO is $16.29, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $17.50 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How can I become a call center representative?

To become a call center representative, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with call center software can be beneficial, and some employers may require specific training or certifications. Good interpersonal skills and the ability to handle stressful situations are important for success in this role.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

More about Call Center Representative jobs

What are the most commonly searched types of Call Center Representative jobs in Springfield, MO?

The most popular types of Call Center Representative jobs in Springfield, MO are:

What are popular job titles related to Call Center Representative jobs in Springfield, MO?

For Call Center Representative jobs in Springfield, MO, the most frequently searched job titles are:

What job categories do people searching Call Center Representative jobs in Springfield, MO look for?

The top searched job categories for Call Center Representative jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Call Center Representative jobs?

Cities near Springfield, MO with the most Call Center Representative job openings:

Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Springfield, MO as of August 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 91% In-person, and 9% Remote job distribution, with an average salary of $33,886 per year, or $16.3 per hour.

Technical Support Supervisor

Digital Monitoring Products

Springfield, MO • On-site

Other

Re-posted 27 days ago

Job description

Description
The Technical Support Supervisor provides general supervision and product/service guidance to staff to ensure departmental goals and objectives are achieved.
Qualifications:
  • Advanced knowledge of DMP alarm systems and communications as well as DMP software applications.
  • Knowledge of computer hardware/software and digital data communications.
  • 2+ years of experience in alarm system installation or support.
  • Exceptional listening and problem-solving skills with ability to identify and solve problems fast.
  • High degree of accuracy/detail oriented.
  • Ability to clearly communicate technical information to any audience.
  • Demonstrates good coaching and training skills.
  • Excellent knowledge of Technical Support processes and procedures.
  • Ability to remain calm and professional in pressure situations.
  • Flexible, results-oriented team player with excellent verbal and written communication skills.
  • Punctual, have a good work attitude, and work cooperatively with others in the department and company.
  • Accept and benefit from constructive feedback.
  • Demonstrates excellent attendance and is flexible with overtime.

Responsibilities:
  1. Provides day-to-day supervision of the Technical Support Department.
  2. Monitors and supervises customer on-hold times and ensures those times meet or exceed our daily goals.
  3. Develops processes that improve efficiency and accuracy in troubleshooting and solving customer issues.
  4. Facilitate and schedule weekly team meetings to align expectations, discuss improvements, and share successes.
  5. Track department performance daily and provide manager with weekly report on critical metrics.
  6. Reviews technician call transcripts in CRM software for quality and accuracy.
  7. Accomplishes department goals by planning, coaching, counseling, and disciplining employees.
  8. Maintains and adjusts department schedule to ensure the call center is covered at all times.
  9. Conducts employee performance reviews and consistently provides feedback on job performance.
  10. Assists Technical Support Reps as needed, with the goal of taking care of the customer fast.
  11. Answers Technical Support calls as needed to prevent long customer on-hold times.
  12. Maintains an open environment that encourages team member participation in process improvements and problem resolution.
  13. Escalates customer reported issues when needed and follows ECI process.
  14. Observes company policies and contributes to team effort.
  15. Performs other duties as assigned. Job duties are subject to change as directed by management.

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