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Call Center Representative Jobs in Romeoville, IL

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Call Center Representative information

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How much do call center representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for call center representative in Romeoville, IL is $18.26, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $19.62 per hour, depending on experience, location, and employer.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How do I become a call center representative with no experience?

To become a call center representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or part-time work. Many employers offer on-the-job training, so having a high school diploma or equivalent and demonstrating a positive attitude can help you get started.
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What are the most commonly searched types of Call Center Representative jobs in Romeoville, IL?

The most popular types of Call Center Representative jobs in Romeoville, IL are:

What job categories do people searching Call Center Representative jobs in Romeoville, IL look for?

The top searched job categories for Call Center Representative jobs in Romeoville, IL are:

What cities near Romeoville, IL are hiring for Call Center Representative jobs?

Cities near Romeoville, IL with the most Call Center Representative job openings:

Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Romeoville, IL as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,987 per year, or $18.3 per hour.

Customer Service/Call Center Rep

Kelly Services

Naperville, IL • On-site

$18.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 10 days ago

Job description

Call Center / Customer Service Representatives needed in Naperville, Illinois
Temporary to Hire job opportunity!
Salary/Pay Rate/Compensation:
$17.25/hour to start (will increase to $18.25/hr. + commission following training)
This role is 100% in-office in Naperville, IL.
Interested? Please email resume to: spisana@kellyservices.com
Questions? Please call (630) 506-8757 and ask for Nancy
Shift:
Monday-Friday (10:30am-7:00pm). 
MUST be able to train Monday-Friday (8:00am-4:30pm) for the first 5 weeks.
Why you should apply to be an Onsite Contact Center Sales Representative:
  • Competitive base pay, with higher rates for bilingual Spanish speakers.
  • Opportunity to earn additional incentives such as performance-based bonuses and sales commissions.
  • Join a positive, result-driven culture that values your contributions and ideas.
  • Work with a team that’s passionate about promoting home warranty and energy-related products.
  • Gain valuable experience with industry-leading CRM tools in a growing organization.
What’s a typical day as an Onsite Contact Center Sales Representative? You’ll be:
  • Engaging with customers via phone and online to promote home warranty and energy-related products.
  • Making outbound calls and managing inbound inquiries with professionalism and enthusiasm.
  • Understanding customer needs and offering tailored solutions to drive sales and satisfaction.
  • Meeting and exceeding individual and team sales goals.
  • Maintaining accurate records in the CRM system and staying current on product knowledge.
  • Collaborating with teammates and sharing best practices to enhance performance.
  • Contributing to a positive workplace culture that reflects company values.
This job might be an outstanding fit if you:
  • Have at least 3 years of customer service or sales experience, ideally in a contact center environment.
  • Demonstrate proven success in upselling, cross-selling, and consistently meeting or exceeding sales targets.
  • Possess strong communication skills across verbal, written, and digital platforms.
  • Are experienced with CRM tools such as Salesforce or HubSpot.
  • Adapt quickly, learn new information with ease, and thrive in a dynamic, fast-paced setting.
  • Are a team-player with a positive attitude and a passion for helping others.
  • (Preferred) Have experience in home warranty or utility services, knowledge of HVAC systems, or are bilingual in Spanish.
  • Hold a High School Diploma or GED.
  • Are comfortable with basic computer literacy and Microsoft Office Suite.
Interested? Please email resume to: spisana@kellyservices.com
Questions? Please call (630) 506-8757 and ask for Nancy
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.