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Call Center Representative Jobs in Athens, TX (NOW HIRING)

Liveops

Remote Customer Service Representative

Tyler, TX · Remote

$20/hr

Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose your own schedule by self-scheduling 30-minute blocks or commits. * Hours of Operation (Jan-Apr): 7 ...

Pizza Hut

Job Details

Gun Barrel City, TX · On-site

Earn cash the easy way. Buckle up, hit the open road and start making hungry people happy as a delivery driver for Pizza Hut. That's right, we'll pay you to cruise around in your mobile office - your ...

Renuity

Retail Brand Ambassador (Part-Time)

Tyler, TX · On-site

$40/hr

A Day in the Life of a Retail Sales Rep. - YouTube What We Offer * Guaranteed base pay plus ... Customer Service Roles (in-person or call center) * Retail (sales associates, cashiers, team leads ...

Renuity

Retail Brand Ambassador (Part-Time)

Tyler, TX · On-site

$40/hr

A Day in the Life of a Retail Sales Rep. - YouTube What We Offer * Guaranteed base pay plus ... Customer Service Roles (in-person or call center) * Retail (sales associates, cashiers, team leads ...

Allegiant Business Group

Sales Representative

Tyler, TX · On-site

$70K - $90K/yr

Sales Representative About the Role This role is for someone who believes in earning their keep and ... Call on local businesses through face-to-face B2B outreach * Present supplemental insurance ...

Allegiant Business Group

Sales Representative

Tyler, TX · On-site

$70K - $90K/yr

Sales Representative About the Role This role is for someone who believes in earning their keep and ... Call on local businesses through face-to-face B2B outreach * Present supplemental insurance ...

CNG Holdings, Inc.

Assistant Store Manager

Athens, TX · On-site

Our Assistant Store Managers are a front-line brand ambassador representing Check N Go, Allied Cash ... Call center/retail/office environment * Extensive cash handling * Extended phone usage * Long ...

U-Haul

Customer Service Representative

Tyler, TX · On-site

$15 - $20.50/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Tyler, TX · On-site

$15 - $20.50/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

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All JobsCall Center Representative JobsCall Center Representative Jobs in Athens, TX

Call Center Representative information

See Athens, TX salary details

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How much do call center representative jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for call center representative in Athens, TX is $16.05, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $17.26 per hour, depending on experience, location, and employer.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How do I become a call center representative with no experience?

To become a call center representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or part-time work. Many employers offer on-the-job training, so having a high school diploma or equivalent and demonstrating a positive attitude can help you get started.
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Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Athens, TX as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $33,394 per year, or $16.1 per hour.

Contact Center Representative

Heaton Eye Associates

Tyler, TX

$16.75 - $21.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

About the Practice:

The physicians of Heaton Eye Associates have been serving East Texas’ vision needs for over 40 years. We offer state-of-the-art technology with special services ranging from primary eye care to world-class laser surgery. Our physicians were the first to offer LASIK laser vision correction in East Texas and have performed tens of thousands of procedures since its inception. Heaton Eye offers a wide range of premium lenses including Symfony Extended Depth of Focus lenses, PanOptix® lenses, and Vivity® lenses to offer freedom from glasses and contacts after cataract surgery. Our surgeons were the first in East Texas to offer the RxSight Light Adjustable Lens, the only lens implant that allows patients to preview and adjust their vision after cataract surgery. We are the first and only practice in the area offering EVO ICL, another exciting option offering patients freedom from contacts and glasses. Additionally, we have the only fellowship-trained Pediatric Specialist as well as the only Oculoplastic Surgeon offering cosmetic, medical, and reconstructive surgery as well as state-of-the-art aesthetic services in the area. The extensive care and energy Heaton Eye Associates puts into maintaining our leadership position on information and technology in the rapidly evolving science of ophthalmology reflects our commitment to our patients.

About the Area:

Our East Texas locations in Tyler, Longview and Athens offer year-round activities the entire family can enjoy. In Longview, you can experience Texas' rich history and culture. Tyler is surrounded by 25 prime sporting lakes, offering wonderful opportunities for fishing and boating. In the spring, Tyler residents enjoy the colorful spring flowers. Athens, whose tagline is Hamburgers-Heritage-Texas, has the charm of a small, southern town while still retaining many qualities of a larger city and is home to the East Texas Arboretum and Botanical Society.

We are seeking an EXCEPTIONAL Telephone Operator who takes pride in their work, loves to be of servitude to others, a great TEAM player, and an open-growth mindset.  Answer incoming calls and distribute calls to the appropriate person, screen incoming calls to determine the necessity for the person requested to receive the call. Take messages accurately, completely, and distribute in a timely manner. Other duties as assigned.  

Job Summary:

Proficient with NextGen, assisting TEAM members, and performing all job functions independently. Responsible for coordinating patient appts, which includes scheduling, rescheduling, canceling. Follow up and contact patients regarding appt recall, Recare, Brevium, Solution Reach, Website contact, email contact and other practice operation platforms for appt scheduling/rescheduling, referral request, etc. according to established policy, and customer service standards. Perform work with a focus on effective communications and accurate documentation.

Experience:

Minimum of 1 year of medical office experience 

Preferred minimum of 1 year appts scheduling for multiple physicians & location 

Qualifications:  

  • Extraordinary Customer Service and Team Member Relations – REQUIRED!
  • Medical experience is a plus, but not required
  • Multiline phone system experience preferred
  • NextGen or other similar medical office software
  • Ability to address patient complaints and effectively resolve problems
  • Strong interpersonal skills with a genuine desire to help people
  • Ability to communicate clearly and concisely, both orally and in writing
  • Willingness to grow
  • Driven, responsible, take ownership of the position
  • Professional appearance
  • Computer skills
  • Multitasking
  • Time management
  • Organizational skills
  • Attention to detail
  • Valid driver’s license

Benefits:  

  • Affordable Health and Dental
  • Vision Care
  • Life Insurance
  • PTO
  • 401K