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Entry Level Call Center Representative Jobs in Athens, TX

Renuity

Retail Brand Ambassador (Part-Time)

Tyler, TX · On-site

$40/hr

A Day in the Life of a Retail Sales Rep. - YouTube What We Offer * Guaranteed base pay plus ... Customer Service Roles (in-person or call center) * Retail (sales associates, cashiers, team leads ...

Optimum

Retention Specialist

Tyler, TX · On-site

A Retention Sales Representative is responsible for saving and retaining customers who are ... Call center experience required, previous technology and/or cellular sales or equivalent experience ...

CNG Holdings, Inc.

Assistant Store Manager

Athens, TX · On-site

Our Assistant Store Managers are a front-line brand ambassador representing Check N Go, Allied Cash ... Call center/retail/office environment * Extensive cash handling * Extended phone usage * Long ...

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Entry Level Call Center Representative information

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How much do entry level call center representative jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for entry level call center representative in Athens, TX is $16.05, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $17.26 per hour, depending on experience, location, and employer.

What is an entry level call center representative?

An Entry Level Call Center Representative handles inbound or outbound customer calls to provide support, answer questions, or resolve issues. They follow scripts, use company systems to log interactions, and may assist with sales or troubleshooting. Strong communication skills, patience, and problem-solving abilities are essential. Training is usually provided, and no prior experience is typically required.

Is an entry level call center representative a good entry-level position?

An entry level call center representative is considered a suitable entry-level position for individuals seeking customer service experience, communication skills development, and basic computer proficiency. It often requires minimal prior experience and offers opportunities for skill growth, making it a common starting point in the customer service industry.

How do you get an entry level call center representative job with no experience?

To get an entry level call center representative job with no experience, focus on developing strong communication and customer service skills, and highlight any relevant soft skills such as patience and problem-solving on your resume. Many employers provide on-the-job training, so demonstrating enthusiasm and a willingness to learn can improve your chances. Certifications in customer service or communication tools like CRM software can also be beneficial.

What are the key skills and qualifications needed to thrive as an entry level call center representative?

To thrive as an Entry Level Call Center Representative, you need strong communication skills, attention to detail, basic computer literacy, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is often required, though on-the-job training is commonly provided. Patience, active listening, and a positive attitude help individuals excel in high-volume, customer-focused environments. These abilities are crucial for resolving customer issues efficiently and maintaining high levels of customer satisfaction.

Can I work in an entry level call center representative without experience?

Entry level call center representative positions typically do not require prior experience, as they focus on customer service skills, communication, and basic computer knowledge. Employers often provide training on company-specific systems and procedures, making it accessible for candidates with little or no previous call center experience.

What does an entry level call center representative do?

A typical workday for an Entry Level Call Center Representative involves answering inbound calls or making outbound calls to assist customers with questions, resolve issues, or provide information about products and services. You'll spend most of your day at a computer workstation, navigating company databases and documenting interactions. The role often includes working as part of a team under the guidance of a supervisor, with scheduled break times and periodic performance evaluations. While the work can be fast-paced, it provides valuable experience in customer service and can lead to advancement opportunities within the company.

How to be an entry level call center representative for beginners?

To become an entry-level call center representative, focus on developing strong communication and active listening skills, and familiarize yourself with customer service software and scripts. A high school diploma or equivalent is typically required, and some employers may prefer basic computer skills and a friendly, patient attitude. Training is often provided on the job to teach company-specific procedures and product knowledge.
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Entry Level Call Center Representative jobs near you

Call Center Representative

EyeCare Associates of East Texas

Tyler, TX • On-site

$15 - $18.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Title: Patient Relations Specialist
Company: Eyecare Associates of East Texas
Location: Tyler, TX
**Previous call center experience preferred, but not required**
Perks:
  • Full Benefits Package - Medical, Vision, Dental and Life Insurance
  • 401k + Employer Matching
  • Paid Time Off and Paid Holidays
  • Paid Maternity Leave
  • Optical Education Reimbursement
  • Competitive Base Pay

Hours:
  • Full Time
    • Our offices are open from Monday-Friday 7am-8pm.
    • Your shifts will fall within those hours, and you may need to work a little earlier/later as needed.

Requirements:
  • High School Diploma or GED Equivalent
  • Favorable result on Background Check
  • Basic computer skills
  • Strong customer service skills
  • Excitement to learn and grow

The Patient Relations Specialist role will provide service to patients and providers via inbound and outbound calls while scheduling appointments, capturing messages for the clinic staff and providers, and addressing the needs of the customer with occasional guidance while ensuring KPI goals are met. The Patient Relations Specialist will be responsible for scheduling patient appointments, escalates patients' health concerns in accordance with individual division guidelines, provides connections to resources for clinical advice and guidance, and navigates complex situations while making sound effective decisions.
Essential Duties and Responsibilities
  • Answers calls for multiple clinics in an efficient and effective manner using standard greetings for opening of call, content of call and closure of call.
  • Demonstrate exceptional customer service and patient focus to make each encounter extraordinary.
  • Verify and accurately capture patient demographics, insurance, and appropriate medical information.
  • Schedule appointments using appropriate electronic system while following appropriate protocols for clinic/area, including prioritizing patient's health concerns according to the department's urgency.
  • Ensure that patient questions and problems are resolved efficiently, effectively, and expeditiously.
  • Provide information to patients and callers regarding appointment, date, time, location, clinic guidelines, parking, etc.
  • Initiate and complete service recovery as warranted to drive patient loyalty, patient satisfaction, and protect the clinic/patient relationship.
  • Interview patient/guarantor to obtain complete demographic, clinical, billing, insurance, and financial information.
  • Create patient charts by entering required information into electronic databases and maintain accurate records.
  • Relay information to relevant clinic (team) members through the appropriate messaging systems
  • Ensure the quality of patient registrations by obtaining thorough and accurate information in a timely and efficient manner.
  • Maintain compliance with HIPAA rules and regulations.
  • Follows a well-established process to solve routine problems where solutions are clearly prescribed.
  • Work cooperatively with the Patient Relations, Referrals, and Clinic Teams to accomplish the goals of the departments.
  • Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
  • Performs other duties that may be necessary or in the best interest of the organization.

Education and/or Experience
  • High school diploma or general education degree (GED) equivalent required
  • One year of related experience and/or training; or equivalent combination of education and experience preferred
  • Favorable result on background check required
  • Must be able to provide proof of identity and right to work in the United States
  • Previous medical office experience preferred.
  • Previous call center experience preferred.
  • Previous ophthalmic experience strongly preferred.

Other Skills and Abilities
  • Professional in appearance and actions
  • Logical and Critical thinking skills
  • Customer-focused with excellent written, listening and verbal communication skills
  • Enjoys learning new technologies and systems
  • Detail oriented, professional attitude, reliable
  • Exhibits a positive attitude and is flexible in accepting work assignments and priorities
  • Meets attendance and tardiness expectations
  • Management and organizational skills to support the leadership of this function
  • Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
  • Interpersonal skills to support customer service, functional, and team mate support need
  • Able to communicate effectively in English, both verbally and in writing
  • Ability for basic to intermediate problem solving, including mathematics
  • Basic to intermediate computer operation
  • Proficiency with Microsoft Excel, Word, and Outlook
  • Specialty knowledge of systems relating to job function
  • Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines
  • Desire to gain industry knowledge and training
  • Demonstrates initiative in accomplishing practice goals
  • Ability to grow, adapt, and accept change
  • Consistently creating a positive work environment by being team-oriented and patient-focused
  • Commitment to work over 40 hours to meet the needs of the business
  • Ability to interact with all levels of employees in a courteous, professional manner at all times

If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly - only resumes submitted through this website will be considered.
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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