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Call Center Rep Jobs in Virginia (NOW HIRING)

Serco

Call Center Rep - Temporary

Herndon, VA · On-site

$16.50 - $20.50/hr

As a Call Center Representative, you can expect to: * Receive inbound participant phone calls and provide appropriate customer service support in accordance with defined PBGC and Serco guidelines.

Innovation At Work

Call Center Representative

Hampton, VA · On-site

$15.75 - $19.75/hr

Switchboard Operator Essential Duties & Responsibilities (included but not limited to): The candidate shall possess the ability to operate a switchboard with speed and accuracy. Ability to supervise ...

Innovation At Work

Call Center Representative

Hampton, VA · On-site

$15.50 - $19.25/hr

Essential Duties & Responsibilities (included but not limited to) The candidate shall possess the ability to operate a switchboard with speed and accuracy. Ability to supervise subordinates. Ability ...

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See Virginia salary details

$10

$17

$24

How much do call center rep jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for call center rep in Virginia is $17.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.09 per hour, depending on experience, location, and employer.

What is a call center rep?

Call Center Representatives, often called call center reps, are professionals who handle incoming or outgoing customer calls for a business. They assist customers by answering questions, resolving complaints, processing orders, and providing information about products or services. Their primary goal is to ensure customer satisfaction and maintain a positive company image. Call center reps may work in various industries, including customer service, technical support, sales, and healthcare.

What is the difference between Call Center Rep vs Customer Service Associate?

AspectCall Center RepCustomer Service Associate
Required CredentialsHigh school diploma; sometimes post-secondary educationHigh school diploma typically sufficient
Work EnvironmentCall centers, often in office settingsRetail stores, offices, or remote
Employer & Industry UsageTelecommunications, finance, techRetail, hospitality, healthcare
Common Search & ComparisonCustomer support via phoneCustomer assistance in person or online

While both roles involve assisting customers, Call Center Reps primarily handle inbound or outbound calls in call center environments, focusing on telecommunication or service industries. Customer Service Associates often work in retail or face-to-face settings, providing direct customer support. The roles share similar credentials but differ mainly in work environment and industry focus.

What are the key skills and qualifications needed to thrive as a call center rep?

To thrive as a Call Center Representative, you need strong communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is usually required. Patience, problem-solving, and a positive attitude help individuals excel in handling diverse customer interactions. These skills ensure efficient issue resolution, high customer satisfaction, and effective team collaboration in a fast-paced environment.

What are some common challenges faced by call center reps, and how can they be managed effectively?

Call Center Reps often face challenges such as handling high call volumes, managing difficult or upset customers, and adhering to strict performance metrics. To succeed, it's important to develop strong communication and problem-solving skills, maintain a calm and positive attitude, and make use of available support resources like team leads or knowledge bases. Regular feedback sessions and teamwork also play a crucial role in overcoming these challenges and building resilience in this fast-paced environment.
What cities in Virginia are hiring for Call Center Rep jobs? Cities in Virginia with the most Call Center Rep job openings:
Call Center Rep jobs near you
Infographic showing various Call Center Rep job openings in Virginia as of August 2026, with employment types broken down into 2% As Needed, 74% Full Time, 21% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,937 per year, or $17.8 per hour.

Benefits Call Center Representative

Conduent, Inc.

Chesapeake, VA • On-site

$16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Conduent rating

6.0

Company rating: 6.0 out of 10

Based on 186 frontline employees who took The Breakroom Quiz

36th of 71 rated call and contact centers

Job description


Benefits Call Center Representative
Onsite-Chesapeake, VA
Pay: $16.00 per hour; which may be below your state's minimum wage. Please take this into consideration when applying.
Work Schedule: Must be flexible Monday- Friday 8:00am-8:00pm EST
Job Type: Full-Time In Office Position
About this Role
You will be the initial point of contact for inquiries from potential and existing members. This role combines phone-based administrative support and customer service, assisting members by navigating multiple systems to provide accurate benefits information. Representatives must be able to listen, think, navigate multiple systems, document, and communicate simultaneously. Calls can involve complex retirement concepts that require attention to detail and the ability to explain information clearly. Participants are often calling during important life events such as retirement, death of a loved one, financial hardship, or benefit concerns, requiring empathy and professionalism.
You may periodically provide support through outbound calls as well. Accurately document enrollment requests, status changes, complaints, and grievances. Enter application and enrollment information into a web-based computer system for customers as needed.
Benefits in this Role:
  • Paid Training and equipment provided.
  • Full-time schedule (40 hrs. a week)
  • Career Growth Opportunities
  • Benefits available to you DAY 1

To be successful in this role, you should meet the following:
Requirements:
  • High School Diploma/GED
  • Must be 18 years of age.
  • Ability to successfully pass a criminal background check.
  • Previous customer service and/or call center experienced.
  • Proficiency with MS Office and keyboarding
  • Must pass a typing test with 20wpm
  • Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
  • Ability to solve problems through analysis and ongoing feedback.
  • Achieving results through knowledge, empathy, and commitment.
  • Ability to work with people of diverse backgrounds.
  • Experience working with healthcare and employer benefits is highly preferred.

Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $29,640-$37,050
About Us
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the Team
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

What Conduent employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Conduent

Sourced by ZipRecruiter

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Florham Park, NJ, US

Year founded

2017

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