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Call Center Rep Jobs in Oregon (NOW HIRING)

Leslie's Poolmart, Inc.

Call Center - OHT

Beaverton, OR · On-site

$19 - $21/hr

Call Center Representative Dive in to a new career with a Leslie's company: Oregon Hot Tub is Oregon's largest and most established hot tub company--the #1 selling hot tub company in the Portland ...

Bath Concepts

Call Center Manager

Portland, OR · On-site

Hire, train and manage Call Center Representatives * Answer inbound calls and make outbound calls as needed and as a training tool * Customer Service * Manage sales reps schedules * Achieve weekly ...

Emergency Dental Care USA, Inc

Appointment Conversion Specialist Call Center (Dental Office) About the Role We are seeking a high-performing, patient-focused Inside Dental Sales Representative to join our growing call center team.

Bath Concepts

Call Center Manager

Portland, OR · On-site

Hire, train and manage Call Center Representatives * Answer inbound calls and make outbound calls as needed and as a training tool * Customer Service * Manage sales reps schedules * Achieve weekly ...

Senture

Help Desk Call Center Representative

$17.50 - $22.50/hr

Overview The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing exceptional Tier 1 customer support. This role involves handling inquiries from insurance issuers ...

Leslie's

Call Center - OHT

Beaverton, OR · On-site

$19 - $21/hr

As a Call Center Representative, you will handle inbound and outbound calls, assist customers with questions or concerns, provide product and service information, and deliver exceptional customer ...

Leslie's

Call Center - OHT

Hillsboro, OR · On-site

$19 - $21/hr

As a Call Center Representative, you will handle inbound and outbound calls, assist customers with questions or concerns, provide product and service information, and deliver exceptional customer ...

Global Channel Management

Call Center CSR

Grants Pass, OR · On-site

$15 - $19.50/hr

About the job Call Center CSR Call Center CSR requires: * Call center * Customer service * MS Office DUTIES: Properly document customer complaints and concerns immediately and facilitate satisfactory ...

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Call Center Rep information

See Oregon salary details

$11

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$26

How much do call center rep jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for call center rep in Oregon is $18.94, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $20.34 per hour, depending on experience, location, and employer.

What is a call center rep?

Call Center Representatives, often called call center reps, are professionals who handle incoming or outgoing customer calls for a business. They assist customers by answering questions, resolving complaints, processing orders, and providing information about products or services. Their primary goal is to ensure customer satisfaction and maintain a positive company image. Call center reps may work in various industries, including customer service, technical support, sales, and healthcare.

What is the difference between Call Center Rep vs Customer Service Associate?

AspectCall Center RepCustomer Service Associate
Required CredentialsHigh school diploma; sometimes post-secondary educationHigh school diploma typically sufficient
Work EnvironmentCall centers, often in office settingsRetail stores, offices, or remote
Employer & Industry UsageTelecommunications, finance, techRetail, hospitality, healthcare
Common Search & ComparisonCustomer support via phoneCustomer assistance in person or online

While both roles involve assisting customers, Call Center Reps primarily handle inbound or outbound calls in call center environments, focusing on telecommunication or service industries. Customer Service Associates often work in retail or face-to-face settings, providing direct customer support. The roles share similar credentials but differ mainly in work environment and industry focus.

What are the key skills and qualifications needed to thrive as a call center rep?

To thrive as a Call Center Representative, you need strong communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is usually required. Patience, problem-solving, and a positive attitude help individuals excel in handling diverse customer interactions. These skills ensure efficient issue resolution, high customer satisfaction, and effective team collaboration in a fast-paced environment.

What are some common challenges faced by call center reps, and how can they be managed effectively?

Call Center Reps often face challenges such as handling high call volumes, managing difficult or upset customers, and adhering to strict performance metrics. To succeed, it's important to develop strong communication and problem-solving skills, maintain a calm and positive attitude, and make use of available support resources like team leads or knowledge bases. Regular feedback sessions and teamwork also play a crucial role in overcoming these challenges and building resilience in this fast-paced environment.
What cities in Oregon are hiring for Call Center Rep jobs? Cities in Oregon with the most Call Center Rep job openings:
Call Center Rep jobs near you
Infographic showing various Call Center Rep job openings in Oregon as of August 2026, with employment types broken down into 2% As Needed, 75% Full Time, 19% Part Time, 3% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,391 per year, or $18.9 per hour.

Call Center - OHT

Leslie's Poolmart, Inc.

Beaverton, OR • On-site

$19 - $21/hr

Other

Retirement

Posted 7 days ago

Leslie's rating

5.6

Company rating: 5.6 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

485th of 732 rated retailers

Job description

Call Center Representative

Dive in to a new career with a Leslie's company:

Oregon Hot Tub is Oregon's largest and most established hot tub company—the #1 selling hot tub company in the Portland area since 1979. We became a part of Leslie's family in October 2019. Oregon Hot Tub has worked closely with Watkins Manufacturing, makers of the Hot Spring Spas, to establish itself as one of the premier Hot Spring Spa dealers in the country. Our team of affable and highly informed sales personnel is dedicated to ensuring that you acquire a hot tub or sauna that perfectly aligns with your preferences. Our team of certified technicians, water care specialists, and customer service representatives excel in providing unparalleled post-purchase assistance, setting a benchmark in the industry.

Job overview:

As a Call Center Representative, you will handle inbound and outbound calls, assist customers with questions or concerns, provide product and service information, and deliver exceptional customer support. The ideal candidate has strong communication skills, a positive attitude, and the ability to resolve issues efficiently while maintaining a high level of customer satisfaction.

Compensation range: $19.00 - $21.00/hourly

Compensation within range to be determined by the applicant's education, experience, knowledge and skills, as well as internal equity and alignment with market data.

Responsibilities:

  • Answer inbound customer calls and respond to inquiries in a timely and professional manner
  • Make outbound calls for follow-ups, appointment confirmations, surveys, or customer support purposes
  • Provide accurate information regarding products, services, company policies, and account details
  • Resolve customer concerns and complaints with professionalism and empathy
  • Document customer interactions, call details, and resolutions accurately in the system
  • Escalate unresolved or complex issues to the appropriate department or supervisor
  • Maintain confidentiality and protect customer information at all times
  • Meet or exceed performance metrics including attendance, call quality, productivity, and customer satisfaction goals
  • Collaborate with team members and management to improve customer experience and service processes

Qualifications:

  • High school diploma or GED required; associate or bachelor's degree preferred
  • Previous customer service or call center experience preferred
  • Strong verbal and written communication skills
  • Excellent problem-solving, multitasking, and organizational abilities
  • Comfortable using computers, data entry systems, and CRM software
  • Ability to remain calm, professional, and patient in fast-paced or high-pressure situations
  • Strong listening skills with attention to detail
  • Reliable attendance and strong work ethic
  • Ability to work flexible schedules, including weekends or evenings if needed

We offer our employees competitive compensation, extensive paid training, comprehensive and flexible suite of benefits package, 401K with company match, team member discounts, rewards for top performers, and most importantly career advancement opportunities.

Leslie's recognizes a critical component to our continued success is our people. Leslie's is proud to have a culture of inclusion that seeks to celebrate and embrace the different backgrounds and perspectives that help drive our success and support team members in developing and growing with us. We aim to create a workplace where all team members feel welcomed and valued and inspire each other every day.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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