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Call Center Rep Jobs in Colorado (NOW HIRING)

BeloForm Craft

Call Center Agent

Denver, CO

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Call Center Agent Location: Denver, CO Job Type: Full-time We are seeking a motivated and customer-oriented Call Center Agent to join our team. As a Call Center Agent, you will be the first point of ...

Catch Vibe Voice

Call Center Agent

Aspen, CO · On-site

$18.25 - $23.75/hr

Call Center Agent Introduction: Join a people-focused team where clear communication makes a difference. As a Call Center Agent , you'll support customers through professional and positive ...

Entertainment Travel Associates

Call Center Agent

Aspen, CO · On-site

$18.25 - $23.75/hr

Call Center Agent Introduction: Join a people-focused team where clear communication makes a difference. As a Call Center Agent , you'll support customers through professional and positive ...

THE ONE GROUP Denver

Call Center Agent

Denver, CO · On-site

$20 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our call center offers an excellent chance to transition from the restaurant while staying engaged in the dynamic world of hospitality. Pay incentive: We offer a pay incentive for evenings and ...

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All JobsCall Center Rep JobsCall Center Rep Jobs in Colorado

Call Center Rep information

See Colorado salary details

$11

$18

$26

How much do call center rep jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for call center rep in Colorado is $18.83, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $20.24 per hour, depending on experience, location, and employer.

What is a call center rep?

Call Center Representatives, often called call center reps, are professionals who handle incoming or outgoing customer calls for a business. They assist customers by answering questions, resolving complaints, processing orders, and providing information about products or services. Their primary goal is to ensure customer satisfaction and maintain a positive company image. Call center reps may work in various industries, including customer service, technical support, sales, and healthcare.

What is the difference between Call Center Rep vs Customer Service Associate?

AspectCall Center RepCustomer Service Associate
Required CredentialsHigh school diploma; sometimes post-secondary educationHigh school diploma typically sufficient
Work EnvironmentCall centers, often in office settingsRetail stores, offices, or remote
Employer & Industry UsageTelecommunications, finance, techRetail, hospitality, healthcare
Common Search & ComparisonCustomer support via phoneCustomer assistance in person or online

While both roles involve assisting customers, Call Center Reps primarily handle inbound or outbound calls in call center environments, focusing on telecommunication or service industries. Customer Service Associates often work in retail or face-to-face settings, providing direct customer support. The roles share similar credentials but differ mainly in work environment and industry focus.

What are the key skills and qualifications needed to thrive as a call center rep?

To thrive as a Call Center Representative, you need strong communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is usually required. Patience, problem-solving, and a positive attitude help individuals excel in handling diverse customer interactions. These skills ensure efficient issue resolution, high customer satisfaction, and effective team collaboration in a fast-paced environment.

What are some common challenges faced by call center reps, and how can they be managed effectively?

Call Center Reps often face challenges such as handling high call volumes, managing difficult or upset customers, and adhering to strict performance metrics. To succeed, it's important to develop strong communication and problem-solving skills, maintain a calm and positive attitude, and make use of available support resources like team leads or knowledge bases. Regular feedback sessions and teamwork also play a crucial role in overcoming these challenges and building resilience in this fast-paced environment.

What cities in Colorado are hiring for Call Center Rep jobs?

Cities in Colorado with the most Call Center Rep job openings:

Call Center Rep jobs near you
Infographic showing various Call Center Rep job openings in Colorado as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,176 per year, or $18.8 per hour.

Customer Service Representative

Heart Heating Cooling Plumbing and Electric

Denver, CO • On-site

$22 - $26/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description

Call Center Representative

Pay: $22.00 – 26.00 per hour + Incentives, SPIFs & Bonus Potential

Job Type: Full Time

Location: In person – Denver, CO

Job description

Welcome to Heart Heating, Cooling, Plumbing, and Electric, Colorado's premier home and commercial services company. We pride ourselves on having the best service, best workplace and best team in the state. And we're looking for top talent to join our team as a Call Center Representative (CSR).

Let Heart be part of your life's journey.

Being the heartbeat of Colorado's HVAC means our heart reflects something bigger than ourselves, something that connects us all.

Why Work For Us

A job isn't just about the salary. It's the workplace, the responsibilities, your co-workers, and the benefits that come with the position. In this role, you'll receive the following:

  • 401(k) matching up to 4%
  • Dental insurance for you and your family- company paid
  • Health insurance for you and your family - company paid
  • Vision insurance for you and your family - company paid
  • Additional benefit options
  • Participation in our industry leading "no accrual" PTO program, offering the ability to take time off without having to worry about whether or not you have enough accrued time to use.
  • Laptop
  • Cell phone
  • Monthly Breakfast
  • Team Events
  • Ongoing training

Position Summary

The Call Center Representative (CSR) is responsible for communicating with the customer to determine service needs.

  • Making sure that the phone is answered appropriately
  • Monitor incoming e-mail and other electronic lead sources for new leads and contact as quickly as possible.
  • Out bounding calls to members
  • Meet KPI's
  • Other duties as assigned.

Job Qualifications

  • Background check and Drug Test required for hire. Heart is a drug free employer, which includes marijuana.

Experience

  • 2 years of call center – Preferred
  • 2 years of customer service - Preferred
  • 2 years of dispatching - Preferred

Job Specific Requirements

  • This job REQUIRES physical presence in our service area. Remote work is NOT available for this position
  • Job seekers only; no agencies or 3rd parties

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