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Call Center Rep Jobs in Colorado (NOW HIRING)

Lincoln Recovery

Call Center Representative

Denver, CO · On-site

$20/hr

Customer Service Representative - Mission-Driven At Sunshine Behavioral Health, every call is an ... performance Call Center team in Cherry Creek, Colorado. If you're competitive, persuasive ...

360 IT Professionals

Call Center Representative

Denver, CO · On-site

$16.50 - $20.50/hr

Minimum of 1 year of experience in a call center * Strong phone and verbal communication skills along with active listening skills * Familiarity with CRM Systems * Experience using IVR/ACD (Five9 ...

Serco

Call Center Rep - Temporary

Loveland, CO · On-site

$15.50 - $19.50/hr

As a Call Center Representative, you can expect to: * Receive inbound participant phone calls and provide appropriate customer service support in accordance with defined PBGC and Serco guidelines.

Zurich NA

Claims Call Centre Representative

Denver, CO · On-site

Claims Call Centre Representative 135927 Zurich is a leading multi-line insurer that serves its customers in global and local markets. Zurich's customers include individuals, small businesses, and ...

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All JobsCall Center Rep JobsCall Center Rep Jobs in Colorado

Call Center Rep information

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How much do call center rep jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for call center rep in Colorado is $18.83, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $20.24 per hour, depending on experience, location, and employer.

What is a call center rep?

Call Center Representatives, often called call center reps, are professionals who handle incoming or outgoing customer calls for a business. They assist customers by answering questions, resolving complaints, processing orders, and providing information about products or services. Their primary goal is to ensure customer satisfaction and maintain a positive company image. Call center reps may work in various industries, including customer service, technical support, sales, and healthcare.

What is the difference between Call Center Rep vs Customer Service Associate?

AspectCall Center RepCustomer Service Associate
Required CredentialsHigh school diploma; sometimes post-secondary educationHigh school diploma typically sufficient
Work EnvironmentCall centers, often in office settingsRetail stores, offices, or remote
Employer & Industry UsageTelecommunications, finance, techRetail, hospitality, healthcare
Common Search & ComparisonCustomer support via phoneCustomer assistance in person or online

While both roles involve assisting customers, Call Center Reps primarily handle inbound or outbound calls in call center environments, focusing on telecommunication or service industries. Customer Service Associates often work in retail or face-to-face settings, providing direct customer support. The roles share similar credentials but differ mainly in work environment and industry focus.

What are the key skills and qualifications needed to thrive as a call center rep?

To thrive as a Call Center Representative, you need strong communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is usually required. Patience, problem-solving, and a positive attitude help individuals excel in handling diverse customer interactions. These skills ensure efficient issue resolution, high customer satisfaction, and effective team collaboration in a fast-paced environment.

What are some common challenges faced by call center reps, and how can they be managed effectively?

Call Center Reps often face challenges such as handling high call volumes, managing difficult or upset customers, and adhering to strict performance metrics. To succeed, it's important to develop strong communication and problem-solving skills, maintain a calm and positive attitude, and make use of available support resources like team leads or knowledge bases. Regular feedback sessions and teamwork also play a crucial role in overcoming these challenges and building resilience in this fast-paced environment.

What cities in Colorado are hiring for Call Center Rep jobs?

Cities in Colorado with the most Call Center Rep job openings:

Call Center Rep jobs near you
Infographic showing various Call Center Rep job openings in Colorado as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,176 per year, or $18.8 per hour.

Call Center Representative

Lincoln Recovery

Denver, CO • On-site

$20/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

Customer Service Representative – Mission-Driven

At Sunshine Behavioral Health, every call is an opportunity to change — and even save — a life.

We're a national leader in addiction recovery and mental health treatment, and we're growing our high-performance Call Center team in Cherry Creek, Colorado.

If you're competitive, persuasive, resilient, and motivated by impact — keep reading.

All positions are in person (no remote positions available).

We are growing and have four shifts we are currently filling. Below are the options, can you commit to any/all of them?

Shifts:

  • 6:00am-2:30pm Sunday thru Thursday (Friday and Saturday off)
  • 7am-3:30pm Monday thru Friday (Saturday and Sunday off)
  • 3:00pm-11:30pm Tuesday thru Saturday (Sunday and Monday off)
  • 11:00am-7:30pm Tuesday thru Saturday (Sunday and Monday off)

What you'll do:

This is not a passive customer service role. This is consultative, relationship-driven inside sales in a high-volume call environment.

You will:

  • Take inbound & outbound calls from individuals seeking treatment
  • Build trust quickly in emotionally sensitive conversations
  • Use strong objection-handling skills
  • Guide prospective clients toward next steps in the admissions process
  • Maintain accurate records in Salesforce & EMR systems
  • Work closely with Admissions to convert leads into successful enrollments
  • Hit performance goals while maintaining empathy and professionalism

Every conversation counts.

All positions are in person (no remote positions available).

Who we're looking for:

Top performers from:

  • Inside sales
  • Call centers
  • Retail sales
  • Hospitality
  • Customer-facing roles
  • High-volume service environments
  • Healthcare background
  • Sales Force experience

You are:

  • Goal-driven and competitive
  • Comfortable working toward metrics and performance expectations
  • Confident redirecting conversations
  • Resilient under pressure
  • Naturally persuasive but empathetic
  • Motivated by both impact and advancement

Experience in behavioral health is helpful — but not required.

Career growth:

High performers move into our Admissions Coordinator (Inside Sales) role. We promote from within. If you bring the performance, we bring the opportunity.

All positions are in person (no remote positions available).

What you get:

  • $20/hour starting pay
  • Medical, Dental & Vision Insurance
  • PTO + Paid Holidays
  • 401(k) with Company Match
  • Mission-driven, high-impact work environment
  • Real opportunity for advancement
  • Paid garage parking
  • Kitchen filled with food that's restocked weekly

Requirements:

  • High school diploma or GED
  • Proven sales or customer service experience with measurable success
  • Ability to work scheduled shifts (including a weekend day)
  • Strong verbal and written English communication skills
  • Professionalism in high-stress conversations

Successful completion of a pre-employment background and drug screen (including THC/marijuana) is required.

If you want a role where you compete, you convert, you grow, your work truly matters. Apply today and turn conversations into life-changing decisions.

Apply