ZipRecruiter

Log In

1

Call Center Rep Jobs in Arizona (NOW HIRING)

Glacier Bancorp, Inc.

Call Center Representative

Yuma, AZ · On-site

$13.75 - $17.25/hr

The ability to work in a fast-paced call center environment; able to multi-task while talking on ... The physical demands described here are representative of those that must be met by an employee to ...

Glacier Bancorp, Inc.

Call Center Representative

Yuma, AZ

$13.75 - $17.25/hr

The ability to work in a fast-paced call center environment; able to multi-task while talking on ... The physical demands described here are representative of those that must be met by an employee to ...

Glacier Bancorp

Call Center Representative

Yuma, AZ · On-site

$16 - $19.75/hr

The ability to work in a fast-paced call center environment; able to multi-task while talking on ... The physical demands described here are representative of those that must be met by an employee to ...

Foothills Bank

Call Center Representative

Yuma, AZ · On-site

$16 - $19.75/hr

The ability to work in a fast-paced call center environment; able to multi-task while talking on ... The physical demands described here are representative of those that must be met by an employee to ...

RemX

Remote Healthcare Call Center Rep $16/hr

Phoenix, AZ · On-site +1

$16/hr

Call Center Representative Pay: $16/hr. Weekly Pay plus Benefits Schedule: Be available to work a shift between 7am-8pm CST Time. MON-FRI (8hr Shift + OT When needed). Equipment: Provided and Shipped ...

Camping World

Call Center Representative

Surprise, AZ · On-site

$35K - $55K/yr

As a Call Center Representative /Sales Development Rep you will be a key contributor to our enterprise wide sales initiative. We are looking for someone with a proven track record and hunger for ...

CoolSys

Representative 3, Call Center

Phoenix, AZ · On-site

$19.71 - $25.48/hr

The Call Center Representative 3 will lead a team of Call Center Representatives, ensuring a prompt and accurate processing of customer calls and emails in compliance with customers' requirements and ...

Cask & Schooner

Call Center Representative

Phoenix, AZ · On-site

$16 - $19.75/hr

Collaborate with call center team members, sales team members, and other company departments to ensure overall customer and product satisfaction * Meet or exceed call quotas and sales assist quotas ...

Cask & Schooner

Call Center Representative

Phoenix, AZ

$16 - $19.75/hr

Collaborate with call center team members, sales team members, and other company departments to ensure overall customer and product satisfaction * Meet or exceed call quotas and sales assist quotas ...

BCForward

Call Center Representative

Tucson, AZ · On-site

CA$18 - CA$18.61/hr

Explain rules and policies to claimants, representatives, employers, medical providers, and ... Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India ...

previous pagenext page

Showing results 21-40

All JobsCall Center Rep JobsCall Center Rep Jobs in Arizona

Call Center Rep information

See Arizona salary details

$10

$16

$23

How much do call center rep jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for call center rep in Arizona is $16.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $17.93 per hour, depending on experience, location, and employer.

What is a call center rep?

Call Center Representatives, often called call center reps, are professionals who handle incoming or outgoing customer calls for a business. They assist customers by answering questions, resolving complaints, processing orders, and providing information about products or services. Their primary goal is to ensure customer satisfaction and maintain a positive company image. Call center reps may work in various industries, including customer service, technical support, sales, and healthcare.

What is the difference between Call Center Rep vs Customer Service Associate?

AspectCall Center RepCustomer Service Associate
Required CredentialsHigh school diploma; sometimes post-secondary educationHigh school diploma typically sufficient
Work EnvironmentCall centers, often in office settingsRetail stores, offices, or remote
Employer & Industry UsageTelecommunications, finance, techRetail, hospitality, healthcare
Common Search & ComparisonCustomer support via phoneCustomer assistance in person or online

While both roles involve assisting customers, Call Center Reps primarily handle inbound or outbound calls in call center environments, focusing on telecommunication or service industries. Customer Service Associates often work in retail or face-to-face settings, providing direct customer support. The roles share similar credentials but differ mainly in work environment and industry focus.

What are the key skills and qualifications needed to thrive as a call center rep?

To thrive as a Call Center Representative, you need strong communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is usually required. Patience, problem-solving, and a positive attitude help individuals excel in handling diverse customer interactions. These skills ensure efficient issue resolution, high customer satisfaction, and effective team collaboration in a fast-paced environment.

What are some common challenges faced by call center reps, and how can they be managed effectively?

Call Center Reps often face challenges such as handling high call volumes, managing difficult or upset customers, and adhering to strict performance metrics. To succeed, it's important to develop strong communication and problem-solving skills, maintain a calm and positive attitude, and make use of available support resources like team leads or knowledge bases. Regular feedback sessions and teamwork also play a crucial role in overcoming these challenges and building resilience in this fast-paced environment.
What cities in Arizona are hiring for Call Center Rep jobs? Cities in Arizona with the most Call Center Rep job openings:
Call Center Rep jobs near you
Infographic showing various Call Center Rep job openings in Arizona as of July 2026, with employment types broken down into 2% As Needed, 81% Full Time, 14% Part Time, and 3% Contract. Highlights an 94% Physical, 4% Hybrid, and 2% Remote job distribution, with an average salary of $34,719 per year, or $16.7 per hour.

Call Center Representative

ADELANTE HEALTHCARE INC

Phoenix, AZ • On-site

$15.25 - $19/hr

Full-time

Re-posted yesterday

Adelante Healthcare rating

7.4

Company rating: 7.4 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

POSITION SUMMARY
The Call Center Representative is primarily responsible for providing excellent customer service by assisting patients over the phone with scheduling, relaying medical information and/or medical information requests. Responsible for creating a caring and receptive patient environment while promoting an effective and efficient scheduling process. Responsive to patients' needs via telephone. Handles 2-3 skill types of calls.
EXPECTATIONS
Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence.
OUR CORE VALUES
  • Compassion
  • Excellence
  • Integrity
  • Learning
  • Respect
  • Sustainability

ESSENTIAL SKILLS AND EXPERIENCE:
  • Effective communication skills and professional presence
  • Ability to communicate effectively with patients, co-workers, and the general public both in person and over the phone
  • Minimum of one (1) year experience in the customer service field and six (6) months to (1) year call center experience
  • Meeting minimum standards of metric expectations
  • Ability to perform a variety of assignments requiring some exercise of independent judgment
  • High school diploma or GED from an accredited institution
  • office skills: typing, faxing, scanning and telephone
  • computer efficiency
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Bilingual English and Spanish preferred
  • Ability to work a varied schedule
  • Commitment to Adelante Healthcare's mission, vision, and values
  • Willingness to be cross-trained and learn new skills and responsibilities
  • Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations

POSITION REPONSIBILITIES
  • Effective phone etiquette using caring communication for all openings and closing greetings.
  • Ensure patient needs and requests are handled efficiently by performing telephonic patient scheduling
  • Schedule patient initial and follow up appointments ensuring efficient use of provider time and the appropriate care for patients
  • Perform patient pre-registration including accessing and updating patient information as indicated
  • Perform data entry and appointment confirmation within 2-3 call queues.
  • Maintain schedule accuracy for maximum patient flow
  • Follow established procedures for answering and screening incoming appointment-related telephone calls, scheduling interpreters, and directing calls to appropriate staff
  • Maintain effective communication with office staff and providers in all of the health centers as needed
  • Attend staff meetings, in-service meetings, or other required meetings
  • Maintain satisfactory attendance, is punctual and works full scheduled shift
  • Demonstrates respectful, professional and appropriate behavior that supports a team-oriented work environment
  • Technology skills to include Windows, MS Office and multi-line telephone system

NONESSENTIAL SKILLS AND EXPERIENCE:
  • Experience in community health

Additional Duties and Responsibilities
  • Other duties as requested or assigned

Patient-Centered Medical Home (PCMH)
All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.
Adherence to Compliance and Code of Conduct
All employees are required to comply with Adelante Healthcare's written standards, including its Compliance Program and Standards of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante's legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions. The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites. The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area.
In any organization or job, changes take place over time. Although an effort will be made to keep job-related information current, this is not an all-inclusive list of job responsibilities. Adelante Healthcare, Inc. reserves the right to revise or change job duties and responsibilities as the business need arises. In compliance with EEOC 29 CFR part 1630, if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.

What Adelante Healthcare employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply