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How much do call center outbound jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for call center outbound in Virginia is $19.16, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $22.16 per hour, depending on experience, location, and employer.

What is a call center outbound?

A Call Center Outbound job involves making outgoing calls to customers or prospects on behalf of a company. These calls may be for sales, customer follow-ups, surveys, or appointment reminders. Agents follow scripts and targets while maintaining a professional and persuasive approach. Strong communication skills, persistence, and the ability to handle rejection are essential. The role often includes using CRM software to track interactions and outcomes.

What are the key skills and qualifications needed to thrive in the call center outbound position?

To thrive as a Call Center Outbound agent, you need strong communication, persuasive sales abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and predictive dialer systems is often required. Outstanding resilience, active listening, and adaptability help agents excel in high-pressure, goal-oriented environments. These competencies are critical for consistently meeting call targets, maintaining customer satisfaction, and achieving sales or outreach objectives.

What are some common challenges faced by outbound call center agents, and how can they handle them effectively?

Outbound call center agents often encounter challenges such as handling frequent rejections, staying motivated during repetitive tasks, and managing difficult conversations with prospects. Success in this role involves maintaining a positive attitude, following structured call scripts, and using strong problem-solving skills to overcome objections. Effective agents also take advantage of team support and coaching sessions to continuously refine their approach. Collaborating with teammates and supervisors can provide valuable feedback and keep morale high, making it easier to achieve targets and provide a professional experience for customers.

What does a call center outbound agent do?

A call center outbound agent makes calls to potential or existing customers to promote products, gather feedback, or conduct surveys. They use scripts and customer data to communicate effectively, often working with customer relationship management (CRM) tools and following specific sales or service protocols.

What are the most commonly searched types of Call Center Outbound jobs in Virginia?

The most popular types of Call Center Outbound jobs in Virginia are:

What are popular job titles related to Call Center Outbound jobs in Virginia?

For Call Center Outbound jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Call Center Outbound jobs in Virginia look for?

The top searched job categories for Call Center Outbound jobs in Virginia are:

Call Center Outbound jobs near you
Infographic showing various Call Center Outbound job openings in Virginia as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,856 per year, or $19.2 per hour.

Agent, In House Marketing Call Center

Travel + Leisure Co.

Williamsburg, VA • On-site

$12.77/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Travel + Leisure Co. rating

7.5

Company rating: 7.5 out of 10

Travel + Leisure Co.

Based on 25 frontline employees who took The Breakroom Quiz

7.8

Company rating compared to similar companies: 7.8 out of 10

Travel agencies average

Based on 157 frontline employees who took The Breakroom Quiz

The best things about working at Travel + Leisure Co.

  • 94%

    94% say their managers don’t change their shifts at short notice

    say their managers don’t change their shifts at short notice

  • 94%

    94% say their health insurance is affordable

    say their health insurance is affordable

  • 77%

    77% say they have respectful managers

    say they have respectful managers

Featured by Travel + Leisure Co., based on 25 Breakroom Quiz responses from their frontline employees

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
As a Call Room Agent, you're the recovery engine for our sales pipeline. Your job is to contact clients by phone: either signing them up for an upcoming presentation or reconnecting with guests who previously missed their appointment and getting them rescheduled. You'll work onsite supporting multiple resort brands across the region, partnering closely with marketing, sales, and operations to keep tour flow moving and qualified guests in the seats.

This is a performance-driven role with uncapped earning potential.

What You'll Do:

  • Meet monthly tour flow targets set by management

  • Work an outbound call list daily to book new presentation appointments and recover previously missed tours

  • Qualify clients to ensure they meet the right criteria before scheduling

  • Manage confirmations and reschedules for both internal appointments and third-party vendor bookings with accuracy and follow-through

  • Maintain accurate data entry across Salesforce and sales center systems

  • Prepare and deliver chase materials to resort rooms as needed

  • Collaborate with marketing, sales, and resort operations teams across the region

  • Assist at the lobby marketing desk when needed

  • Compile and distribute daily performance numbers to regional leadership

What Success Looks Like:

Your list is worked, your numbers are clean, and qualified guests are showing up. The best Chase Agents are persistent without being pushy; they know how to re-engage a cold contact and turn a missed appointment into a confirmed one.

Duties may evolve based on business needs.

Minimum Requirements and Qualifications:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

  • High School Diploma or GED required.

  • Salesforce CRM experience required; advanced familiarity a strong plus.

  • Minimum of 6 months call center, reservations, or equivalent customer service experience required.

  • Ability to actively listen to client needs and use that insight to build value and motivate attendance at a sales presentation.

  • Exceptional communication skills, both verbal and written, with a professional and friendly demeanor.

  • Strong problem-solving and customer service skills with the ability to think on your feet.

  • Demonstrated ability to work under pressure and meet deadlines.

  • Self-motivated, detail-oriented, and able to work independently.

  • Must be able to work flexible shifts including weekdays, evenings, and weekends to suit business needs.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off. Medical Dental Vision Flexible spending accounts Life and accident coverage Disability Wish day paid time to volunteer at an approved organization of your choice 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information) Legal and identity theft plan Voluntary income protection benefits Wellness program (subject to provider availability) Employee Assistance Program Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)

Compensation

The hourly rate for this role is $12.77 - $12.77 plus commissions and bonuses.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.

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