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Call Center Outbound Jobs in Tennessee (NOW HIRING)

AMBA

Inside Sales Insurance Specialist

Memphis, TN · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

AMBA

Inside Sales Insurance Specialist

Nashville, TN · Remote

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

AMBA

Inside Sales Insurance Specialist

Jackson, TN · Remote

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

AMBA

Inside Sales Insurance Specialist

Jackson, TN · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

AMBA

Inside Sales Insurance Specialist

Memphis, TN · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

AMBA

Inside Sales Insurance Specialist

Nashville, TN · On-site

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

AMBA

Inside Sales Insurance Specialist

Jackson, TN · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

AMBA

Inside Sales Insurance Specialist

Nashville, TN · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

AMBA

Inside Sales Insurance Specialist

Nashville, TN · On-site

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

AMBA

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

AMBA

Inside Sales Insurance Specialist

Kingsport, TN · Remote

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

AMBA

Inside Sales Insurance Specialist

Hendersonville, TN · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

AMBA

Inside Sales Insurance Specialist

Memphis, TN · Remote

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

AMBA

Inside Sales Insurance Specialist

Kingsport, TN · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

AMBA

Inside Sales Insurance Specialist

Nashville, TN · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

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All JobsCall Center Outbound JobsCall Center Outbound Jobs in Tennessee

Call Center Outbound information

See Tennessee salary details

$11

$17

$27

How much do call center outbound jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for call center outbound in Tennessee is $17.54, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $20.29 per hour, depending on experience, location, and employer.

What is a call center outbound?

A Call Center Outbound job involves making outgoing calls to customers or prospects on behalf of a company. These calls may be for sales, customer follow-ups, surveys, or appointment reminders. Agents follow scripts and targets while maintaining a professional and persuasive approach. Strong communication skills, persistence, and the ability to handle rejection are essential. The role often includes using CRM software to track interactions and outcomes.

What are the key skills and qualifications needed to thrive in the call center outbound position?

To thrive as a Call Center Outbound agent, you need strong communication, persuasive sales abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and predictive dialer systems is often required. Outstanding resilience, active listening, and adaptability help agents excel in high-pressure, goal-oriented environments. These competencies are critical for consistently meeting call targets, maintaining customer satisfaction, and achieving sales or outreach objectives.

What are some common challenges faced by outbound call center agents, and how can they handle them effectively?

Outbound call center agents often encounter challenges such as handling frequent rejections, staying motivated during repetitive tasks, and managing difficult conversations with prospects. Success in this role involves maintaining a positive attitude, following structured call scripts, and using strong problem-solving skills to overcome objections. Effective agents also take advantage of team support and coaching sessions to continuously refine their approach. Collaborating with teammates and supervisors can provide valuable feedback and keep morale high, making it easier to achieve targets and provide a professional experience for customers.

What does a call center outbound agent do?

A call center outbound agent makes calls to potential or existing customers to promote products, gather feedback, or conduct surveys. They use scripts and customer data to communicate effectively, often working with customer relationship management (CRM) tools and following specific sales or service protocols.

What are the most commonly searched types of Call Center Outbound jobs in Tennessee?

The most popular types of Call Center Outbound jobs in Tennessee are:

What are popular job titles related to Call Center Outbound jobs in Tennessee?

For Call Center Outbound jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Call Center Outbound jobs in Tennessee look for?

The top searched job categories for Call Center Outbound jobs in Tennessee are:

What cities in Tennessee are hiring for Call Center Outbound jobs?

Cities in Tennessee with the most Call Center Outbound job openings:

Call Center Outbound jobs near you
Infographic showing various Call Center Outbound job openings in Tennessee as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, 2% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,487 per year, or $17.5 per hour.

Service BDC Representative

Ford of Murfreesboro

Murfreesboro, TN • On-site

$14 - $18/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 29 days ago

Job description

We are looking for a motivated, customer focused Service BDC Representative to join our dealership's Business Development Center. This position plays a key role in supporting our service department by managing inbound and outbound communication, scheduling appointments, and delivering exceptional customer experience from the very first interaction.
Position Overview
The Service BDC Representative is responsible for handling all income service calls, making outbound follow-up calls, managing appointment scheduling, and supporting our service team with accurate customer information. The ideal candidate is organized, upbeat, professional on the phone, and comfortable working in a fast-paced environment where attention to detail truly matters.
Key Responsibilities
  • Answer inbound calls promptly and professionally for service inquires, maintenance needs, recall questions, and general service department support.
  • Schedule service appointments, manage the service calendar, and ensure accurate customer information is entered in the CRM.
  • Make outbound calls for appointment reminders, declined services, maintenance follow-ups, CSI outreach, and manufacturer recall campaigns.
  • Maintain clear communication with service advisors and the service manager regarding customer needs and scheduling capacity.
  • Ensure high customer satisfaction through courteous, consistent communication and timely follow-up.
  • Log all customer interactions accurately and consistently in the CRM system.
  • Meet daily, weekly, and monthly contact/appointment goals set by management.
  • Support ongoing customer-retention efforts by delivering a positive, helpful experience every time.

Qualifications
  • Previous BDC, call center, or customer service experience preferred. (Automotive experience is a plus but not required)
  • Strong written and verbal communication.
  • Ability to multitask, prioritize, and stay organized in a busy environment.
  • Comfortable using CRM tools, dealership scheduling systems, and basic computer applications.
  • Professional, friendly phone presence, and customer-first mindset.
  • Reliable attendance and consistent work ethic.

Compensation & Benefits
  • Competitive hourly pay
  • Performance based bonuses
  • Health, dental. and vision benefits options
  • Paid time off
  • Opportunities for advancement within the dealership

Schedule
  • Full-time position
  • Typically includes some Saturdays
  • Consistent weekly hours with a set schedule

Apply