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Call Center Outbound Jobs in Tennessee (NOW HIRING)

University of Rochester

$20.93 - $28.26/hr

Proficiently performs the job duties of a Call Center Rep. while additionally demonstrating ... Independently initiates outbound communications following prescribed protocol and standard ...

University of Rochester

$20.93 - $28.26/hr

Proficiently performs the job duties of a Call Center Rep. while additionally demonstrating ... Independently initiates outbound communications following prescribed protocol and standard ...

University of Rochester

$19.72 - $26.62/hr

Independently initiates outbound communications following prescribed protocol and standard ... Center affiliate institutions, UR Medical Faculty Group, individual departments, persons or ...

Hire Talent

Call Center / Customer Service IV

Nashville, TN · On-site

$15 - $19.25/hr

May be inbound, outbound or a combination of both. Typically has a High School diploma and customer service or call center experience. Skills include accurate documentation and excellent ...

Pacer Group

Call Center / Customer Service IV

Nashville, TN · On-site

$15 - $19.25/hr

May be inbound, outbound or a combination of both. * Typically has a High School diploma and customer service or call center experience. Education/Experience: * High School Diploma or GED required ...

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All JobsCall Center Outbound JobsCall Center Outbound Jobs in Tennessee

Call Center Outbound information

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How much do call center outbound jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for call center outbound in Tennessee is $17.54, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $20.29 per hour, depending on experience, location, and employer.

What is a call center outbound?

A Call Center Outbound job involves making outgoing calls to customers or prospects on behalf of a company. These calls may be for sales, customer follow-ups, surveys, or appointment reminders. Agents follow scripts and targets while maintaining a professional and persuasive approach. Strong communication skills, persistence, and the ability to handle rejection are essential. The role often includes using CRM software to track interactions and outcomes.

What are the key skills and qualifications needed to thrive in the call center outbound position?

To thrive as a Call Center Outbound agent, you need strong communication, persuasive sales abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and predictive dialer systems is often required. Outstanding resilience, active listening, and adaptability help agents excel in high-pressure, goal-oriented environments. These competencies are critical for consistently meeting call targets, maintaining customer satisfaction, and achieving sales or outreach objectives.

What are some common challenges faced by outbound call center agents, and how can they handle them effectively?

Outbound call center agents often encounter challenges such as handling frequent rejections, staying motivated during repetitive tasks, and managing difficult conversations with prospects. Success in this role involves maintaining a positive attitude, following structured call scripts, and using strong problem-solving skills to overcome objections. Effective agents also take advantage of team support and coaching sessions to continuously refine their approach. Collaborating with teammates and supervisors can provide valuable feedback and keep morale high, making it easier to achieve targets and provide a professional experience for customers.

What does a call center outbound agent do?

A call center outbound agent makes calls to potential or existing customers to promote products, gather feedback, or conduct surveys. They use scripts and customer data to communicate effectively, often working with customer relationship management (CRM) tools and following specific sales or service protocols.

What are the most commonly searched types of Call Center Outbound jobs in Tennessee?

The most popular types of Call Center Outbound jobs in Tennessee are:

What are popular job titles related to Call Center Outbound jobs in Tennessee?

For Call Center Outbound jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Call Center Outbound jobs in Tennessee look for?

The top searched job categories for Call Center Outbound jobs in Tennessee are:

What cities in Tennessee are hiring for Call Center Outbound jobs?

Cities in Tennessee with the most Call Center Outbound job openings:

Call Center Outbound jobs near you
Infographic showing various Call Center Outbound job openings in Tennessee as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, 2% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,487 per year, or $17.5 per hour.

Service BDC Call Center Agent

Toyota of Cool Springs

Franklin, TN • On-site

$17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Service BDC Call Center Agent

Join one of the Tennessean's Top Workplaces of Middle Tennessee (for over 5 years) where we believe happy employees make happy customers!  We are growing and want you to grow with us too!

Job Description

Toyota of Cool Springs is seeking a well-spoken, friendly, and customer-centric call center agent.  

SUMMARY

Provide truly exceptional customer service in a fast paced work environment at a high volume dealership.

Responsibilities

  • Answers incoming calls promptly and professionally
  • Obtains customer and vehicle information
  • Creates appointments for vehicle maintenance, service and recalls
  • Makes outbound calls to existing customers to follow-up on recent service and schedule next appointments

Qualifications

  • Positive attitude
  • Well-spoken with previous call center/receptionist experience
  • Proficiency with computers
  • Must be able to multi-task
  • Must be a solution-oriented problem solver
  • Customer Satisfaction focused

What We Offer

  • Base pay $17/hour plus commissions and bonus, guaranteed minimum of at least $19.50/hour
  • 401(k) Savings Plan with Employer-Match
  • Medical Insurance
  • Dental Plan
  • Vision Plan
  • Basic Life Insurance
  • Accident & Critical Illness Insurance
  • Paid Vacation
  • 5-Day Work Week
  • Locally Owned
  • We promote from within

Apply