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Call Center Outbound Jobs in Ohio (NOW HIRING)

Intralot

Call Center Operator (2)

Strongsville, OH · On-site

$16.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

One (1) year prior related customer service experience, preferably in a technical call center ... Manages ( inbound/outbound ) phone calls from Lottery retailers Effectively troubleshoot equipment ...

Westside Toyota

Call Center / Customer Service

North Olmsted, OH · On-site

$14.25 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Have Previous Call Center Experience * Are comfortable interacting via the Phone for an 8 hour ... Answer inbound calls and make outbound calls to/from our own customers and Set Appointments

Westside Toyota

Call Center / Customer Service

North Olmsted, OH · On-site

$14.25 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Have Previous Call Center Experience * Are comfortable interacting via the Phone for an 8 hour ... Answer inbound calls and make outbound calls to/from our own customers and Set Appointments

Westside Toyota

Call Center / Customer Service

North Olmsted, OH · On-site

$14.25 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Have Previous Call Center Experience * Are comfortable interacting via the Phone for an 8 hour ... Answer inbound calls and make outbound calls to/from our own customers and Set Appointments

Westside Toyota

Call Center / Customer Service

North Olmsted, OH · On-site

$14.25 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Have Previous Call Center Experience * Are comfortable interacting via the Phone for an 8 hour ... Answer inbound calls and make outbound calls to/from our own customers and Set Appointments

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All JobsCall Center Outbound JobsCall Center Outbound Jobs in Ohio

Call Center Outbound information

See Ohio salary details

$12

$18

$28

How much do call center outbound jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for call center outbound in Ohio is $18.37, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $21.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the call center outbound position?

To thrive as a Call Center Outbound agent, you need strong communication, persuasive sales abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and predictive dialer systems is often required. Outstanding resilience, active listening, and adaptability help agents excel in high-pressure, goal-oriented environments. These competencies are critical for consistently meeting call targets, maintaining customer satisfaction, and achieving sales or outreach objectives.

What does a call center outbound agent do?

A call center outbound agent makes outbound calls to customers or prospects to promote products, gather information, or follow up on previous interactions. They use scripts, customer data, and communication skills to achieve sales targets or customer engagement goals, often working with customer relationship management (CRM) tools. Strong communication, persistence, and the ability to handle rejection are important for this role.

What are some common challenges faced by outbound call center agents, and how can they handle them effectively?

Outbound call center agents often encounter challenges such as handling frequent rejections, staying motivated during repetitive tasks, and managing difficult conversations with prospects. Success in this role involves maintaining a positive attitude, following structured call scripts, and using strong problem-solving skills to overcome objections. Effective agents also take advantage of team support and coaching sessions to continuously refine their approach. Collaborating with teammates and supervisors can provide valuable feedback and keep morale high, making it easier to achieve targets and provide a professional experience for customers.

What is a call center outbound?

A Call Center Outbound job involves making outgoing calls to customers or prospects on behalf of a company. These calls may be for sales, customer follow-ups, surveys, or appointment reminders. Agents follow scripts and targets while maintaining a professional and persuasive approach. Strong communication skills, persistence, and the ability to handle rejection are essential. The role often includes using CRM software to track interactions and outcomes.

What are the most commonly searched types of Call Center Outbound jobs in Ohio? The most popular types of Call Center Outbound jobs in Ohio are:
What are popular job titles related to Call Center Outbound jobs in Ohio? For Call Center Outbound jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Call Center Outbound jobs in Ohio look for? The top searched job categories for Call Center Outbound jobs in Ohio are:
What cities in Ohio are hiring for Call Center Outbound jobs? Cities in Ohio with the most Call Center Outbound job openings:
Call Center Outbound jobs near you
Infographic showing various Call Center Outbound job openings in Ohio as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 19% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,219 per year, or $18.4 per hour.

Call Center Operator (2)

Intralot

Strongsville, OH • On-site

$16.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Intralot rating

7.2

Company rating: 7.2 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

10th of 15 rated gambling companies

Job description

We are currently hiring: Full Time, Part Time & Weekend Opportunities
$16.50 per hour - Immediate start
Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.
Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games.
Intralot offers a competitive benefits package that includes:
  • Medical, Dental & Vision Insurance
  • 6% 401k Match
  • Paid Holidays & Vacation
  • Paid Sick, Short/Long Term Disability
  • Tuition Reimbursement
  • Employee Assistance Program
  • Maternity/Paternity Leave
  • Discount Programs

Education, Training and Experience
High school diploma or equivalent training and experience.
One (1) year prior related customer service experience, preferably in a technical call center environment
Call tracking system experience preferred
Knowledge, Skills and Abilities
Knowledge of tracking software
Technical customer service skills
Strong analytic skills
Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position
Ability to work in a team environment
Ability to troubleshoot
Ability to explain technical information to a non-technical client
Strong verbal and written communication skills
Understanding of help desk operations, tools, methodologies and processes
Duties and Responsibilities
Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned.
Manages ( inbound/outbound ) phone calls from Lottery retailers
Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions
Dispatch technicians as appropriate for on-site repairs
Employment Eligibility Verification
Must possess valid documentation to establish identity and U.S. employment eligibility.
Security Requirements
Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement.
Intralot, Inc. is an Equal Opportunity Employer
As an equal opportunity employer, Intralot recognizes that our strength lies in our people. We are committed to diversity. EEO is the Law.

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