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Call Center Operations Jobs in Miami, FL (NOW HIRING)

Starwood Hotels

Call Center Agent $20/HR

Miami Beach, FL · On-site

$20/hr

Call Center Agent Seeing a warm, articulate, naturally helpful Call Center Agent to join our team ... Is flexible and willing to meet the demands of a 24-hour operation. About us... As a mission-driven ...

Msmc

Patient Representative Call Center

Miami Beach, FL · On-site

$15.75 - $19.75/hr

This role provides professional, empathetic service, utilizes call center and scheduling systems ... Some knowledge of medical terminology or healthcare operations desired. * Excellent communications ...

Alorica

Regional Facilities Manager

Hialeah, FL

$62K - $79K/yr

Lead facilities operations across multiple call center sites. * Partner with senior leadership to ensure physical environments support productivity, employee engagement, and service levels.

Alorica

Regional Facilities Manager

Hialeah, FL · On-site +1

$62K - $79K/yr

Lead facilities operations across multiple call center sites. * Partner with senior leadership to ensure physical environments support productivity, employee engagement, and service levels.

Del Toro Insurance

CC Supervisor

Miami, FL · On-site

Call Center Supervisor Join a Growing Insurance Organization Del Toro Insurance is looking for an ... Work with other departments to support campaigns, promotions, and operational improvements.

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Showing results 21-40

All JobsCall Center Operations JobsCall Center Operations Jobs in Miami, FL

Call Center Operations information

See Miami, FL salary details

$30.1K

$70.5K

$129.6K

How much do call center operations jobs pay per year?

As of Aug 21, 2026, the average yearly pay for call center operations in Miami, FL is $70,478.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,200.00 and $87,000.00 per year, depending on experience, location, and employer.

What is call center operations?

Call Center Operations refer to the management and coordination of activities within a call center to ensure efficient customer service and support. This includes overseeing staff, implementing processes, monitoring performance metrics, and utilizing technology to handle incoming and outgoing calls. Effective call center operations aim to optimize customer satisfaction, reduce wait times, and improve overall productivity. Managers in this field are responsible for training agents, maintaining quality standards, and adapting to changing customer needs.

What are the key skills and qualifications needed to thrive in call center operations, and why are they important?

Success in Call Center Operations requires excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and telephony tools is typically necessary. Outstanding interpersonal skills, patience, and resilience help professionals excel in managing high call volumes and diverse customer interactions. These competencies are crucial for delivering efficient service, maintaining customer satisfaction, and ensuring smooth daily operations.

What are some common challenges faced in a call center operations role, and how can they be managed effectively?

Call center operations professionals often encounter challenges such as high call volumes, managing customer expectations, and maintaining team morale under pressure. Effective time management and clear communication are crucial in handling these situations. Utilizing workforce management tools, regularly training staff, and fostering a supportive environment can help address these challenges. Additionally, collaboration with other departments, like IT and quality assurance, ensures smoother operations and improved customer service.

What is the difference between Call Center Operations vs Customer Service Representative?

AspectCall Center OperationsCustomer Service Representative
Primary RoleOversees call center processes, manages teams, and ensures operational efficiencyHandles customer inquiries, provides support, and resolves issues
Required SkillsLeadership, process management, communication, technical knowledgeCommunication, problem-solving, product knowledge
Work EnvironmentCall centers, offices, team management settingsCall centers, customer support centers, retail or service locations
Common CertificationsCustomer Service certifications, management coursesCustomer service certifications, product training

While Call Center Operations focuses on managing call center processes and teams, Customer Service Representatives directly interact with customers to address their needs. Both roles require strong communication skills, but Call Center Operations involves more oversight and strategic planning, whereas Customer Service Representatives focus on customer interactions and issue resolution.

How to become a call center operations?

To pursue a role in call center operations, candidates typically need a high school diploma or equivalent, along with strong communication, problem-solving, and organizational skills. Relevant experience in customer service or call center environments, familiarity with call management software, and sometimes certifications in customer service or operations management can enhance prospects.

What are the most commonly searched types of Call Center Operations jobs in Miami, FL?

The most popular types of Call Center Operations jobs in Miami, FL are:

What cities near Miami, FL are hiring for Call Center Operations jobs?

Cities near Miami, FL with the most Call Center Operations job openings:

Call Center Operations jobs near you
Infographic showing various Call Center Operations job openings in Miami, FL as of August 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 85% In-person, and 15% Remote job distribution, with an average salary of $70,478 per year, or $33.9 per hour.

Patient Representative Call Center

Mount Sinai Medical Center of Florida

Miami Beach, FL • On-site

$15.75 - $19.75/hr

Other

Medical, Life, Retirement, PTO

Re-posted 23 days ago

Job description

As Mount Sinai grows, so does our legacy in high-quality health care.
Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.
Culture of Caring: The Sinai Way
Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.
Department:
Job Description Summary:
MUST BE BILUNGUAL IN ENGLISH AND SPANISH
Hybrid opportunity to work from home after 6 months working at the hospital on Miami Beach.
Base salary PLUS new monthy and quarterly incentive progam!
8:30AM - 5 PM, Monday to Friday
The Patient Representative supports patients by efficiently handling incoming calls, scheduling appointments accurately, and following established call flow and workflow processes. This role provides professional, empathetic service, utilizes call center and scheduling systems effectively, and ensures proper documentation, notes, and message handling. The representative adheres to schedule expectations, demonstrates strong communication and customer service skills, and follows escalation procedures when needed to support a positive patient experience.
Position Responsibilities
  • CALL FLOW - Can follow prescribed call flow for routine scheduling calls.
  • PATIENT INTERACTIONS - Consistently demonstrates proper etiquette when receiving, transferring, or placing calls on hold.
  • PATIENT EXPERIENCE (Empathy) - Has completed empathy training and understands the importance of this skill.
  • SCHEDULING EXPERTISE - Demonstrates basic facility with the technology systems in making appointments.
  • PROCESS COMPLIANCE - Consistently demonstrates compliance with workflow processes such as wrap codes, CRM, notes, and messages.
  • APPOINTMENT ACCURACY - For a majority of appointments, is able to make appointments with the right physician within the right timeframe.
  • ESCALATIONS - Demonstrates understanding of the escalation process for appointments.
  • QUALITY ASSURANCE - Accepts quality assurance feedback and understands improvement opportunities.
  • PROFESSIONALISM - Always acts professionally.
  • SCHEDULE ADHERANCE - Adheres to schedule and is very reliable with attendance.
Qualifications
  • Education
    • High School diploma
  • Experience
    • MUST BE BILUNGUAL IN ENGLISH AND SPANISH
    • 1 year of experience in Contact Center or similar role.
    • Some knowledge of medical terminology or healthcare operations desired.
    • Excellent communications skills. Adept at computer software including office automation tools.
    • Track record of outstanding customer service
Benefits:
We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:
  • Health benefits
  • Life insurance
  • Long-term disability coverage
  • Healthcare spending accounts
  • Retirement plan
  • Paid time off
  • Pet Insurance
  • Tuition reimbursement
  • Employee assistance program
  • Wellness program
  • On-site housing for select positions and more!

Degree Requirements:
High School Diploma (Required)
Certification:

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