ZipRecruiter

Log In

1

Call Center Operations Manager Jobs in Smithfield, RI

Opus Inspection

Call Center Representative

Shrewsbury, MA · On-site

$18.50 - $19.50/hr

Other duties as needed to ensure the smooth operation of the program as assigned by management ... Two to four (2-4) years working in a Customer Service or Call Center environment. * Experience in ...

Collabera

Call center representative

Warwick, RI · On-site

$16 - $20/hr

... Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing ... Ability to work various shifts within hours of operation. Flexibility is a must, as your shift can ...

previous page

Showing results 41-60

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Smithfield, RI

Call Center Operations Manager information

See Smithfield, RI salary details

$30.3K

$70.8K

$130.2K

How much do call center operations manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for call center operations manager in Smithfield, RI is $70,809.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,400.00 and $87,400.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What cities near Smithfield, RI are hiring for Call Center Operations Manager jobs?

Cities near Smithfield, RI with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Smithfield, RI as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $70,809 per year, or $34 per hour.

Call Center Representative

Opus Inspection

Shrewsbury, MA • On-site

$18.50 - $19.50/hr

Part-time

Posted 11 days ago

Job description

Schedule: Part-time - Monday, Wednesday, Thursday, Friday 1 PM - 5 PM (remote)
Tuesday - 8:30 AM - 5 PM (onsite)
Office Location: Shrewsbury, Massachusetts (80% remote schedule after on-site training is complete)
Rate: $18.50-19.50/hr
POSITION PURPOSE:
This position provides support for motorists seeking information regarding the Massachusetts Motor Vehicle Safety & Emissions Inspection Program, (Massachusetts Vehicle Check Program). This position also provides telephone support for inspection station personnel about processes, procedures and basic equipment troubleshooting. Working remote is conditional upon performance and company needs.
DUTIES AND RESPONSIBILITIES:
  • Professionally respond to telephone inquiries from motorists relating to program rules and requirements, procedures, test results, and station locations.This includes:
  • Entering each call received into tracking system.
  • Resolving issues, independently and effectively.
  • Identifying when an escalation to management will result in best overall customer satisfaction for the motorist.
  • Professionally interact with inspection station personnel, primarily over the phone, with technical, procedural, and process questions and concerns pertaining to the safety and emissions testing program.
  • Open and dispatch service calls for equipment issues that cannot be resolved over the telephone or live chat.
  • Generate consumable/heavy wear orders when requested by inspection stations.
  • Periodically assist with the company's continual improvement and customer satisfaction initiatives, including participation in the company's Quality Management System (QMS).
  • Other duties as needed to ensure the smooth operation of the program as assigned by management.

EDUCATION AND WORK EXPERIENCE:
  • High School Diploma or equivalent.
  • Bilingual fluency in Spanish and English a plus.
  • Two to four (2-4) years working in a Customer Service or Call Center environment.
  • Experience in successful conflict resolution preferred.
  • MUST pass an Emission Inspector Certification training class and any additional certification as determined by management.

PREFERRED KNOWLEDGE AND SKILLS:
  • Excellent interpersonal and communication skills with the ability to interface professionally and effectively with co-workers, motorists, State Agencies and inspection station representatives in a variety of situations, including stressful situations.
  • Strong verbal, written, organizational skills.
  • Strong teamwork orientation.
  • Ability to work in a fast paced environment.
  • Competency with Microsoft Office programs, including basic data entry skills.
  • Must be able to work at least 2 Saturdays per month.

Apply