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Call Center Operations Manager Jobs in Rialto, CA

Lobel Financial Corporation

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Call Monitoring Specialist

Anaheim, CA · On-site

$23 - $25/hr

Notify management promptly of issues or delays that may affect workflows or processing timelines ... call center operations, loan servicing, quality assurance, or a related field is preferred.

Flexport

Senior Operations Manager

San Bernardino, CA · On-site

The recent global supply chain crisis has put Flexport center stage as we continue to play a ... As the Sr. Operations Manager, you will be responsible for managing a team of 300+ associates and ...

Princess Polly

Sr. DC Operations Manager

Chino, CA · On-site

Role Purpose The Senior DC Operations Manager is responsible for overseeing all day-to-day distribution center operations supporting Princess Polly's US ecommerce and retail channels. This role ...

Sam's Club

(USA) Senior Operations Manager

Perris, CA · On-site

$127K - $191K/yr

Lead and direct fulfillment center operations to achieve performance goals related to productivity ... Financial & Business Management * Manage operating expenses and assets within budgetary ...

IDI Distributors

Regional Operations Manager

Corona, CA · On-site

Develop and refine distribution center operational systems, processes, and policies consistent with ... Fleet and Transportation Management: * Provide overall leadership for the regional fleet program ...

Atlas Copco

Service Center Manager - Anaheim

Anaheim, CA · On-site +1

$129K - $161K/yr

You will lead service operations, develop your team, and ensure equipment is repaired safely ... com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Rialto, CA

Call Center Operations Manager information

See Rialto, CA salary details

$31.6K

$73.9K

$135.9K

How much do call center operations manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for call center operations manager in Rialto, CA is $73,892.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,600.00 and $91,300.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What are popular job titles related to Call Center Operations Manager jobs in Rialto, CA? For Call Center Operations Manager jobs in Rialto, CA, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Rialto, CA look for? The top searched job categories for Call Center Operations Manager jobs in Rialto, CA are:
What cities near Rialto, CA are hiring for Call Center Operations Manager jobs? Cities near Rialto, CA with the most Call Center Operations Manager job openings:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Rialto, CA as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $73,892 per year, or $35.5 per hour.

Call Monitoring Specialist

Lobel Financial Corporation

Anaheim, CA • On-site

$23 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

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Job description

Lobel Financial is seeking a detail-oriented Call Monitoring (QA) Specialist to support our growing auto finance collections team. This opportunity is well suited for candidates with experience in collections, customer service, call centers, or loan servicing who can succeed in a fast-paced, performance-focused environment.


Position Overview


The Call Monitoring (QA) Specialist monitors and evaluates collector interactions with customers and third parties through live and recorded call reviews. This role helps ensure adherence to applicable legal, regulatory, and internal policy requirements while assessing the effectiveness of collection techniques. The specialist assigns performance ratings, documents findings, communicates results to management, and contributes to projects that improve departmental efficiency, workflows, and overall performance.


Key Responsibilities

  • Review live and recorded calls to evaluate collector interactions with customers and third parties.
  • Assess compliance with applicable legal, regulatory, and internal policy requirements.
  • Evaluate the effectiveness and professionalism of collection techniques.
  • Complete evaluations, assign performance ratings, and maintain accurate documentation within established timelines.
  • Communicate findings and performance trends clearly to management.
  • Escalate significant compliance concerns or collection-related issues immediately.
  • Notify management promptly of issues or delays that may affect workflows or processing timelines.
  • Use Microsoft Word and Excel to complete assignments, reporting, and documentation.
  • Support projects and tasks that improve departmental efficiency, workflows, and performance.


Qualifications

  • Education: High School or GED required, associate or bachelor’s degree in finance or related field preferred.
  • 1-3 years of experience in collections, customer service, call center operations, loan servicing, quality assurance, or a related field is preferred.
  • Strong attention to detail and the ability to evaluate interactions objectively and consistently.
  • Clear written and verbal communication skills.
  • Ability to organize priorities, meet deadlines, and remain composed in a fast-paced or high-pressure environment.
  • Working knowledge of Microsoft Word and Excel.
  • Knowledge of departmental operations, processes, and procedures—or the ability to learn them quickly.
  • Commitment to learning, professional growth, and continuous improvement.


Pay & Benefits

  • Competitive hourly pay: $23 - $25/hour
  • 401(k) with company match
  • Medical, dental, and vision insurance
  • Optional life insurance
  • Paid holidays
  • Paid vacation and sick time
  • Opportunities for internal promotion and career advancement




Lobel Financial is an Equal Opportunity Employer.

Company Description

Lobel Financial is a full-spectrum auto financing solution that specializes in the acquisition and servicing of prime to sub-prime motor vehicle retail installment contracts. We are head quartered in Southern California and have a market presence coast-to-coast.

Employees choose Lobel because of the work-life balance, positive company culture, reward system, benefits and flexibility. If you are an employee and you want to work with a company that is consistently growing, offers competitive salaries and benefits, promotes their employees, and provides a stable work environment, then you've found it with Lobel.

Lobel Financial is an equal opportunity employer.