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Call Center Operations Manager Jobs in Providence, RI

BLACKBIRD TALENT

Call Center Agent

East Providence, RI · On-site

$15 - $20/hr

... Commercial Operations, you will be asked to meet and exceed department service and quality ... Serve Cash management, ACH and Commercial Card customers via request received by telephone, Chat or ...

Collabera

Call center representative

Warwick, RI · On-site

$16 - $20/hr

... Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing ... Ability to work various shifts within hours of operation. Flexibility is a must, as your shift can ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Providence, RI

Call Center Operations Manager information

See Providence, RI salary details

$31.8K

$74.4K

$136.9K

How much do call center operations manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for call center operations manager in Providence, RI is $74,441.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,000.00 and $91,900.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What are the most commonly searched types of Call Center Operations jobs in Providence, RI?

The most popular types of Call Center Operations jobs in Providence, RI are:

What are popular job titles related to Call Center Operations Manager jobs in Providence, RI?

For Call Center Operations Manager jobs in Providence, RI, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Providence, RI look for?

The top searched job categories for Call Center Operations Manager jobs in Providence, RI are:

What cities near Providence, RI are hiring for Call Center Operations Manager jobs?

Cities near Providence, RI with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Providence, RI as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $74,441 per year, or $35.8 per hour.

Call Center Agent

BLACKBIRD TALENT

East Providence, RI • On-site

$15 - $20/hr

Full-time

Re-posted 29 days ago

Job description

8:30am -5:00pm (including Holidays)

Sunday & Monday off

As a successful member of Commercial Operations, you will be asked to meet and exceed department service and quality standards, while maintaining consistent levels of communication with external customers and colleagues. Specialist will perform root cause analysis to identify potential solutions and process improvement opportunities for recurring service issues. In addition, they will support the implementation of solutions that will ultimately improve Service Level, decrease operational effort, and increase the overall client experience.

 You will also be responsible for (but not limited to) the following:

  • Serve Cash management, ACH and Commercial Card customers via request received by telephone, Chat or email.
  • Research and train clients on all products offered. 
  • Independently service both internal and external customers on a wide variety of Commercial Card, ACH & cash management products, services and technical issues through all incoming channels. 
  • Diagnose, prioritize, resolve and/or escalate all technical, system, or procedural issues.                                                                 
  • Partner with various operational support staff in the reconciliation of client problems while attempting to limit future occurrences. 
  • Proactively advise management of impending problems or obstacles to meeting service standards. 

Qualifications

Candidates must possess excellent verbal/written, time management, ability to multitask, interpersonal skills. The candidate must be goal driven with a desire to productivity goals; including meeting day to day business needs, with advanced problem-solving skills/ability to negotiate through difficult situations.

  • 5 Years of customer service and Call Center experience; banking experienced preferred
  • Excellent phone communication and listening skills
  • Ability to prioritize and manage daily workload
  • Ability to multi-task and work independently in a fast-paced work environment
  • Computer proficiency and acumen
  • Self-motivated attitude with a desire to succeed
  • Analytical skills and the ability to recognize trends (Ability to exercise considerable independent judgment and attention to detail)