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Call Center Operations Manager Jobs in Prospect, KY

360care

Customer Call Center Specialist

Louisville, KY

$15 - $19.25/hr

Overview This position is responsible for managing incoming calls, addressing customer inquiries ... Emphasize customer service in all aspects of operations. * Actively supports and complies with all ...

360care

Customer Call Center Specialist

Louisville, KY · On-site

$15 - $19.25/hr

Overview This position is responsible for managing incoming calls, addressing customer inquiries ... Emphasize customer service in all aspects of operations. * Actively supports and complies with all ...

Dayton Freight

Operations Manager

Louisville, KY · On-site

Paid holidays (8); paid vacation and personal days Responsibilities Operations Managers develop ... Observe, inspect and measure proficiencies in service center personnel to determine changes in work ...

Dayton Freight

Operations Manager

Louisville, KY · On-site

Paid holidays (8); paid vacation and personal days Operations Managers develop methods and ... Observe, inspect and measure proficiencies in service center personnel to determine changes in work ...

Dayton Freight

Operations Manager

Louisville, KY · On-site

Paid holidays (8); paid vacation and personal days Responsibilities Operations Managers develop ... Observe, inspect and measure proficiencies in service center personnel to determine changes in work ...

ShipMonk

Operations Manager

Louisville, KY

Operations Managers will lead either a functional operation (Inbound, Outbound, Inventory, etc.) or an entire operational shift within a ShipMonk fulfillment center. You will be responsible for ...

ShipMonk

Operations Manager

Louisville, KY

Operations Managers will lead either a functional operation (Inbound, Outbound, Inventory, etc.) or an entire operational shift within a ShipMonk fulfillment center. You will be responsible for ...

ShipMonk

Operations Manager

Louisville, KY · On-site

Operations Managers will lead either a functional operation (Inbound, Outbound, Inventory, etc.) or an entire operational shift within a ShipMonk fulfillment center. You will be responsible for ...

Onco360

Telecommunications Engineer II

Louisville, KY · On-site

$78K/yr

... call center operations. * Serve as a technical lead for Mitel telecom architecture, system design, upgrades, integrations, and lifecycle management. * Design, configure, deploy, and support voice ...

Onco360

Telecommunications Engineer II

Louisville, KY · On-site +1

$78K/yr

... call center operations. * Serve as a technical lead for Mitel telecom architecture, system design, upgrades, integrations, and lifecycle management. * Design, configure, deploy, and support voice ...

Baptist Health

RN Nurse Call Center PRN

Louisville, KY · Remote

Summary Baptist Health is looking for a RN Nurse Call Center PRN to join our team! This is a remote ... This role emphasizes healing and wellness bymanaging patient needs through transitional management.

IQVIA

Work from Home

Louisville, KY · Remote

$18/hr

Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus ... Recognize operational challenges and suggest recommendations to management, as necessary * Ability ...

IQVIA

Work from Home

Louisville, KY · Remote

$18/hr

Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus ... Recognize operational challenges and suggest recommendations to management, as necessary * Ability ...

DHVAJ

Healthcare call center representative

Clarksville, IN · On-site

$15.25 - $18.25/hr

... focused Healthcare Call Center Representative to join our team in Clarksville, Indiana. The ... Manage multiple computer applications while communicating with patients by telephone. * Maintain ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Prospect, KY

Call Center Operations Manager information

See Prospect, KY salary details

$28.9K

$67.5K

$124.1K

How much do call center operations manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for call center operations manager in Prospect, KY is $67,504.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,100.00 and $83,400.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What cities near Prospect, KY are hiring for Call Center Operations Manager jobs?

Cities near Prospect, KY with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you

Customer Call Center Specialist

360care

Louisville, KY

$15 - $19.25/hr

Full-time

Re-posted 10 days ago

360care rating

7.8

Company rating: 7.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Overview

This position is responsible for managing incoming calls, addressing customer inquiries, and providing excellent customer service.  This position requires a keen ability to handle high call volumes and multitask effectively.

Responsibilities
  • Promptly and professionally answer incoming calls, ensuring excellent customer service.
  • Assist customers with inquiries, resolve issues, and direct calls to the appropriate departments when necessary.
  • Maintain accurate and up-to-date call logs and customer records.
  • Collaborate with team members to ensure smooth communication and workflow.
  • Must take ownership of job responsibilities by initiating prompt and appropriate follow up and/or action to problems.
  • Emphasize customer service in all aspects of operations.
  • Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
  • Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
  • Reacts positively to change and performs other duties as assigned.
Qualifications
  • High school diploma or equivalent.
  • Previous experience in a phone operator or customer service role preferred.
  • Excellent customer service skills.
  • Advance working knowledge of Microsoft Outlook and Excel required.
  • Excellent communication skills with a professional and family demeanor.
  • Ability to organize and complete work in a timely manner.
  • Ability to problem solve independently and/or on a team.
  • Ability to work independently and with other team members.
  • Ability to function in stressful situations with high volume of calls.
  • Excellent interpersonal, oral, and written communication skills.
  • Must be detail oriented and self-motivated.
  • Anticipate needs in a proactive manner to increase satisfaction.

 

We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.

We are an equal opportunity employer. 

Employment Type: OTHER

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