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Call Center Operations Manager Jobs in Ironton, OH

Aspen Dental

Dental Office Manager

Barboursville, WV

$55K - $60K/yr

When you join our team as a Dental Office Manager , which at Aspen Dental we call an Operations Manager, you will have the opportunity to give back to communities and positively affect patients ...

Aspen Dental

Dental Office Manager

Barboursville, WV · On-site

$55K - $60K/yr

When you join our team as a Dental Office Manager , which at Aspen Dental we call an Operations Manager, you will have the opportunity to give back to communities and positively affect patients ...

Aspen Dental

Dental Office Manager

Barboursville, WV

$55K - $60K/yr

When you join our team as a Dental Office Manager , which at Aspen Dental we call an Operations Manager, you will have the opportunity to give back to communities and positively affect patients ...

ASM Global

Director of Operations

Huntington, WV · On-site

Operations REPORTS TO: Assistant General Manager FLSA STATUS: Salaried Exempt LEGENDS GLOBAL ... We deliver a fully integrated solution of premium services that keeps our partners front and center ...

ASM Global

Director of Operations

Huntington, WV

Operations REPORTS TO: Assistant General Manager FLSA STATUS: Salaried Exempt LEGENDS GLOBAL ... We deliver a fully integrated solution of premium services that keeps our partners front and center ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Ironton, OH

Call Center Operations Manager information

See Ironton, OH salary details

$24.8K

$57.9K

$106.5K

How much do call center operations manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for call center operations manager in Ironton, OH is $57,927.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,300.00 and $71,500.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What cities near Ironton, OH are hiring for Call Center Operations Manager jobs?

Cities near Ironton, OH with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Ironton, OH as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $57,927 per year, or $27.8 per hour.

Call Center Customer Service Representative

Franklin Furnace, OH • On-site

Big Sandy Superstore
Retail • 501 - 1,000 employees

5.7

Company rating: 5.7 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

47th of 63 rated furniture retailers

People enjoy working here

Respectful managers

Good training

Learn more about Big Sandy Superstoreexternal

$13/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Benefits:
  • Employee Stock Ownership Program
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Vision insurance
  • Wellness resources

Call Center Customer Service Representative
Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers!
Our call center customer service representatives are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customer service jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole
We have a great benefits package consisting of:
  • Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000
  • Dental Insurance - Affordable dental insurance with NO waiting period.
  • Vision Insurance - Quality vision coverage for very little cost.
  • Life Insurance - $10,000 Life Insurance Policy paid in full by the company.
  • 401K Plan - All administrative fees are paid by the company.
  • ESOP - Employee Stock Ownership Program
  • Paid Time Off - Competitive paid time off policies.
  • Employee Discount - Generous employee discount on ALL merchandise.

Evenings and Weekends required
The Call Center Customer Service Representative's mission is to answer incoming phone calls and assist customers with product or service information.
The Customer Service Representative is responsible for carrying out all duties required to ensure the mission described above is satisfied. The expectations of this job are as follows:
  1. Open New Work Order
    • Greet customers in a friendly and professional manner
    • Obtain all information from the customer needed to look up the invoice (name, phone, date of purchase, etc.)
    • Open customer's work order in an efficient and timely manner
    • Verify unit's warranty and email warranty company for verification if necessary
    • Transfer call to appropriate department (scheduling, triage, etc.)
    • Note work order with necessary details (technician initials, warranty information, etc.)
    • Ensure work order's are placed in proper status and job type within Dispatchtrack
  2. Look Up Existing Work Order
    • Greet customers in a friendly and professional manner
    • Obtain all information from the customer to look up existing work orders (name, phone, etc.)
    • Verify what the customer is asking for (part eta, status update, etc.)
    • Determine if call needs to be transferred to another department
    • Verify customer's address and phone numbers before transferring the call
  3. Additional tasks, both within the scope of this position and outside of it, will be assigned and are expected to be completes within the agreed upon timeframe.

Qualities:
  • A self-starter with strong multitasking skills
  • Someone that can work independently or within a team environment
  • An individual who has the financial well-being, public confidence in, and image of the Company in mind at all times.

Minimum Qualifications:
  • High School Graduate or GED
  • Strong computer skills with efficiency in Microsoft Office suite
  • Strong interpersonal skills

Company reserves the right to add or delete from job description as needed
Compensation: $13.00 per hour
Independent Retail offers a myriad of opportunities for people of all backgrounds
When you think of jobs in retail, sales associates and store managers are probably the positions which come to mind. But what if we told you that 44% of people who work in retail don't work in sales?
Retail offers flexible, collaborative careers in logistics, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service - to name just a few. Retail companies are also some of the most exciting brands in the country - and they're driving the industry's innovations in customer experience.
Retail is the #1 private-sector employer in the country
If you're seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills and most importantly, gain success in a field that rewards ambitious hard workers, retail is for you!
This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.

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