Scheduling Supervisor
Boise, ID · On-site
$50K/yr
... center. * Assist the Operations Manager and other Executive Management as needed with special ... Requires 1-2 years of Medical experience/call center experience and/or a 4 year degree We Offer:
Scheduling Supervisor
Boise, ID · On-site
$50K/yr
... center. * Assist the Operations Manager and other Executive Management as needed with special ... Requires 1-2 years of Medical experience/call center experience and/or a 4 year degree We Offer:
Scheduling Supervisor
Meridian, ID · On-site
$50K - $55K/yr
... center. * Assist the Operations Manager and other Executive Management as needed with special ... Requires 1-2 years of Medical experience/call center experience and/or a 4 year degree We Offer:
Scheduling Supervisor
Meridian, ID · On-site
$50K - $55K/yr
... center. * Assist the Operations Manager and other Executive Management as needed with special ... Requires 1-2 years of Medical experience/call center experience and/or a 4 year degree We Offer:
Scheduling Supervisor
$50K - $55K/yr
... center. * Assist the Operations Manager and other Executive Management as needed with special ... Requires 1-2 years of Medical experience/call center experience and/or a 4 year degree We Offer:
Quick apply
Scheduling Supervisor
$50K - $55K/yr
... center. * Assist the Operations Manager and other Executive Management as needed with special ... Requires 1-2 years of Medical experience/call center experience and/or a 4 year degree We Offer:
Scheduling Supervisor
$50K - $55K/yr
... center. * Assist the Operations Manager and other Executive Management as needed with special ... Requires 1-2 years of Medical experience/call center experience and/or a 4 year degree We Offer:
Scheduling Supervisor
$50K - $55K/yr
... center. * Assist the Operations Manager and other Executive Management as needed with special ... Requires 1-2 years of Medical experience/call center experience and/or a 4 year degree We Offer:
Call Center Agent - Larry H. Miller Honda Boise
Boise, ID · On-site
$14.25 - $18.75/hr
Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of ... Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
Call Center Agent - Larry H. Miller Honda Boise
Boise, ID · On-site
$14.25 - $18.75/hr
Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of ... Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
Deployment & Operations Manager
Boise, ID · On-site
Partner with the Center Director in developing research center strategy and execution plans ... operations, and/or thought leadership project management * Demonstrated LSHC industry experience
Deployment & Operations Manager
Boise, ID · On-site
Partner with the Center Director in developing research center strategy and execution plans ... operations, and/or thought leadership project management * Demonstrated LSHC industry experience
Call Center Agent - Larry H. Miller Honda Boise
Boise, ID · On-site
$14.25 - $18.75/hr
Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of ... Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
Call Center Agent - Larry H. Miller Honda Boise
Boise, ID · On-site
$14.25 - $18.75/hr
Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of ... Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
Pharmacy Operations Manager
Boise, ID · On-site
PHARMACY OPERATIONS MANAGER BOISE REGIONAL MEDICAL CENTER Lead with Purpose. Grow with Us. Join Saint Alphonsus Health System as our Pharmacy Operations Manager at the Saint Alphonsus Regional ...
Pharmacy Operations Manager
Boise, ID · On-site
PHARMACY OPERATIONS MANAGER BOISE REGIONAL MEDICAL CENTER Lead with Purpose. Grow with Us. Join Saint Alphonsus Health System as our Pharmacy Operations Manager at the Saint Alphonsus Regional ...
Pharmacy Operations Manager
Boise, ID · On-site
PHARMACY OPERATIONS MANAGER BOISE REGIONAL MEDICAL CENTER Lead with Purpose. Grow with Us. Join Saint Alphonsus Health System as our Pharmacy Operations Manager at the Saint Alphonsus Regional ...
Pharmacy Operations Manager
Boise, ID · On-site
PHARMACY OPERATIONS MANAGER BOISE REGIONAL MEDICAL CENTER Lead with Purpose. Grow with Us. Join Saint Alphonsus Health System as our Pharmacy Operations Manager at the Saint Alphonsus Regional ...
Account Manager II
Meridian, ID · On-site
The Account Manager II delivers outstanding customer service by effectively utilizing available ... support, call center operations, or other high-volume customer-facing roles * Experience in ...
Quick apply
Account Manager II
Meridian, ID · On-site
The Account Manager II delivers outstanding customer service by effectively utilizing available ... support, call center operations, or other high-volume customer-facing roles * Experience in ...
Account Manager II
Meridian, ID · On-site
The Account Manager II delivers outstanding customer service by effectively utilizing available ... support, call center operations, or other high-volume customer-facing roles * Experience in ...
Account Manager II
Meridian, ID · On-site
The Account Manager II delivers outstanding customer service by effectively utilizing available ... support, call center operations, or other high-volume customer-facing roles * Experience in ...
Pharmacy Operations Manager
Boise, ID · On-site
PHARMACY OPERATIONS MANAGER BOISE REGIONAL MEDICAL CENTER Lead with Purpose. Grow with Us. Join Saint Alphonsus Health System as our Pharmacy Operations Manager at the Saint Alphonsus Regional ...
Pharmacy Operations Manager
Boise, ID · On-site
PHARMACY OPERATIONS MANAGER BOISE REGIONAL MEDICAL CENTER Lead with Purpose. Grow with Us. Join Saint Alphonsus Health System as our Pharmacy Operations Manager at the Saint Alphonsus Regional ...
Patient Solutions Representative II (Healthcare Customer Service | Call Center)
Boise, ID · On-site
$16 - $21.10/hr
Navigate multiple systems while managing high call volume What You Bring * 1+ year of experience in ... This scale provides unmatched operational insight to help healthcare organizations unlock greater ...
Patient Solutions Representative II (Healthcare Customer Service | Call Center)
Boise, ID · On-site
$16 - $21.10/hr
Navigate multiple systems while managing high call volume What You Bring * 1+ year of experience in ... This scale provides unmatched operational insight to help healthcare organizations unlock greater ...
Operations Supervisor (FT)
$20.30 - $27.47/hr
Boise Centre is seeking a skilled Operations Supervisor to oversee event setups, manage a talented ... call WOWgistics! * Getting Here Made Simple: Every employee receives a free bus pass for hassle ...
Operations Supervisor (FT)
$20.30 - $27.47/hr
Boise Centre is seeking a skilled Operations Supervisor to oversee event setups, manage a talented ... call WOWgistics! * Getting Here Made Simple: Every employee receives a free bus pass for hassle ...
Operations Supervisor (FT)
$20.30 - $27.47/hr
Boise Centre is seeking a skilled Operations Supervisor to oversee event setups, manage a talented ... call WOWgistics! * Getting Here Made Simple: Every employee receives a free bus pass for hassle ...
Operations Supervisor (FT)
$20.30 - $27.47/hr
Boise Centre is seeking a skilled Operations Supervisor to oversee event setups, manage a talented ... call WOWgistics! * Getting Here Made Simple: Every employee receives a free bus pass for hassle ...
Operations Supervisor (FT)
Boise, ID · On-site
$20.30 - $27.47/hr
Boise Centre is seeking a skilled Operations Supervisor to oversee event setups, manage a talented ... call WOWgistics! * Getting Here Made Simple: Every employee receives a free bus pass for hassle ...
Operations Supervisor (FT)
Boise, ID · On-site
$20.30 - $27.47/hr
Boise Centre is seeking a skilled Operations Supervisor to oversee event setups, manage a talented ... call WOWgistics! * Getting Here Made Simple: Every employee receives a free bus pass for hassle ...
Operations Supervisor (FT)
Boise, ID · On-site
$20.30 - $27.47/hr
Boise Centre is seeking a skilled Operations Supervisor to oversee event setups, manage a talented ... call WOWgistics! * Getting Here Made Simple: Every employee receives a free bus pass for hassle ...
Operations Supervisor (FT)
Boise, ID · On-site
$20.30 - $27.47/hr
Boise Centre is seeking a skilled Operations Supervisor to oversee event setups, manage a talented ... call WOWgistics! * Getting Here Made Simple: Every employee receives a free bus pass for hassle ...
Operations Supervisor (FT)
Boise, ID · On-site
$20.30 - $27.47/hr
Boise Centre is seeking a skilled Operations Supervisor to oversee event setups, manage a talented ... call WOWgistics! * Getting Here Made Simple: Every employee receives a free bus pass for hassle ...
Quick apply
Operations Supervisor (FT)
Boise, ID · On-site
$20.30 - $27.47/hr
Boise Centre is seeking a skilled Operations Supervisor to oversee event setups, manage a talented ... call WOWgistics! * Getting Here Made Simple: Every employee receives a free bus pass for hassle ...
Title Operations Supervisor | Full-Time | Nampa Civic Center
Nampa, ID · On-site
$20 - $24/hr
Position Summary The Operations Supervisor directs, manages, supervises, and coordinates event ... convention center, public assembly facility, or similar location, with knowledge of setup ...
Title Operations Supervisor | Full-Time | Nampa Civic Center
Nampa, ID · On-site
$20 - $24/hr
Position Summary The Operations Supervisor directs, manages, supervises, and coordinates event ... convention center, public assembly facility, or similar location, with knowledge of setup ...
Position Summary The Operations Supervisor directs, manages, supervises, and coordinates event ... convention center, public assembly facility, or similar location, with knowledge of setup ...
Position Summary The Operations Supervisor directs, manages, supervises, and coordinates event ... convention center, public assembly facility, or similar location, with knowledge of setup ...
Call Center Operations Manager information
See Boise, ID salary details
$30K - $39K
4% of jobs
$39K - $48K
13% of jobs
$50.2K is the 25th percentile. Wages below this are outliers.
$48K - $57K
32% of jobs
The median wage is $57.5K / yr.
$57K - $66K
18% of jobs
$66K - $75K
6% of jobs
$78.3K is the 75th percentile. Wages above this are outliers.
$75K - $84K
4% of jobs
$84K - $93K
4% of jobs
$93K - $102K
3% of jobs
$102K - $111K
6% of jobs
$111K - $120K
7% of jobs
$120K - $129K
1% of jobs
$30K
$70.1K
$129K
How much do call center operations manager jobs pay per year?
As of Aug 22, 2026, the average yearly pay for call center operations manager in Boise, ID is $70,133.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $86,600.00 per year, depending on experience, location, and employer.
What does a call center operations manager do?
A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.
What are the key skills and qualifications needed to thrive as a call center operations manager?
To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What are some common challenges faced by call center operations managers, and how can they be addressed?
Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.
What is the difference between Call Center Operations Manager vs Call Center Supervisor?
| Aspect | Call Center Operations Manager | Call Center Supervisor |
|---|---|---|
| Responsibilities | Oversees overall call center operations, strategic planning, and team management | Manages daily team activities, monitors performance, and handles escalations |
| Required Credentials | Bachelor's degree, experience in call center management, leadership skills | High school diploma or equivalent, experience in customer service, team supervision |
| Work Environment | Office-based, strategic meetings, cross-department collaboration | Office or call center floor, direct team supervision |
| Industry Usage | Common in large call centers, BPOs, and corporate customer service | Found in smaller call centers, retail, and service industries |
The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.
What are the most commonly searched types of Call Center Operations jobs in Boise, ID?
The most popular types of Call Center Operations jobs in Boise, ID are:
What are popular job titles related to Call Center Operations Manager jobs in Boise, ID?
For Call Center Operations Manager jobs in Boise, ID, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Boise, ID look for?
The top searched job categories for Call Center Operations Manager jobs in Boise, ID are:
- Call Center Manager
- Amazon Call Center
- Holiday Wfm Call Center
- Senior Casino Call Center
- Full Time Remote Call Center Manager
- Full Time Royal Caribbean Call Center
- Non Union Baylor Call Center
- Flex Time Bilingual Spanish Call Center Customer Service Representative
- Hospital Call Center
- Executive Call Center Manager
$50K/yr
Full-time
Medical, Dental, Vision, Retirement
Posted 8 days ago
RadNet rating
6.5
Based on 169 frontline employees who took The Breakroom Quiz
569th of 891 rated healthcare providers
Job description
Responsibilities
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet's success is its people with the commitment to a better healthcare experience. When you join RadNet as a Scheduling Supervisor, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.
You Will:
If You Are:
To Ensure Success in This Role, You Must Have:
We Offer:
Pay Range: $50,000.00 - $55,000.00/Per Year
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet's success is its people with the commitment to a better healthcare experience. When you join RadNet as a Scheduling Supervisor, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.
You Will:
- Ensures Schedulers understand and comply with all Call Center/Scheduling objectives, performance standards, processes and policies
- Performs continuous monitoring and evaluates Schedulers' performance, identifying learning, coaching and training opportunities
- Measures performance based on key performance indicators (KPIs), such as average hold time, average talk time and average make busy time
- Provides feedback to Scheduling Manager with regard to employee performance (i.e. performance reviews, QC scorecards, etc.)
- Triages scheduling activities to ensure smooth and efficient department operations
- Identifies problem areas and initiates problem-solving resolutions in collaboration with management
- Acts as the first point of patient service for escalation calls
- Assists manager with staffing levels, including assigning work schedules, managing time off requests and timekeeping responsibilities
- Acts as primary resource for staff, physicians, patients, and manager; maintains accessibility to ensure internal service
- Monitors and communicates to Site/Regional Operations Managers and other members of the Operations team, scheduling backlog to enhance scheduling latitude, maximize procedural output and increase revenue.
- Relays information regarding site conditions beyond their authority to the Operations Manager that could impact the quality of care or service that is provided for the smooth operation of the center.
- Assist the Operations Manager and other Executive Management as needed with special assignments and special projects.
- May be responsible for supervising the Medical Records team to ensure all tasks and responsibilities are completed in a timely manner and established workflows are being followed, as assigned.
- Collaborate with the management and Clinical Operations to implement, troubleshoot, and support Medical Records-related workflows, if supervising the Medical Records team.
If You Are:
- Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations.
- You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
- You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment.
To Ensure Success in This Role, You Must Have:
- Previous supervisory or lead experience is preferred
- Excellent verbal and written communication skills
- Must be detail oriented and organized
- Technical proficiency in Microsoft applications
- Ability to foster teamwork, inter-personal awareness and initiative
- Requires 1-2 years of Medical experience/call center experience and/or a 4 year degree
We Offer:
- Comprehensive Medical, Dental and Vision coverages.
- Health Savings Accounts with employer funding.
- Wellness dollars
- 401(k) Employer Match
- Free services at any of our imaging centers for you and your immediate family.
Pay Range: $50,000.00 - $55,000.00/Per Year
About RadNet
Sourced by ZipRecruiter
At RadNet, we are Leading Radiology Forward. RadNet aligns innovative solutions to deliver high-quality, cost-effective consumer-focused healthcare. Backed by 40 years of experience and with over 10,000 employees and over 380 imaging centers in 9 states, we are positioned for the future of healthcare.
Industry
Health care and social assistance
Company size
5,001 - 10,000 Employees
Headquarters location
Los Angeles, CA, US
Year founded
1980