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Call Center Operations Manager Jobs in Beaverton, OR

Leslie's Poolmart, Inc.

Call Center - OHT

Hillsboro, OR

$19 - $21/hr

As a Call Center Representative, you will handle inbound and outbound calls, assist customers with ... Collaborate with team members and management to improve customer experience and service processes ...

Leslie's Poolmart, Inc.

Call Center - OHT

Hillsboro, OR · On-site

$19 - $21/hr

As a Call Center Representative, you will handle inbound and outbound calls, assist customers with ... Collaborate with team members and management to improve customer experience and service processes ...

Leslie's

Call Center - OHT

Hillsboro, OR · On-site

$19 - $21/hr

As a Call Center Representative, you will handle inbound and outbound calls, assist customers with ... Collaborate with team members and management to improve customer experience and service processes ...

Leslie's

Call Center - OHT

Beaverton, OR · On-site

$19 - $21/hr

As a Call Center Representative, you will handle inbound and outbound calls, assist customers with ... Collaborate with team members and management to improve customer experience and service processes ...

EOS

Data Center Operations Leader

Hillsboro, OR · On-site

The Data Center Operations Leader is responsible for leading a designated Data Center Pod ... Reporting to the Service Delivery Manager or Service Director ( depending on pod size) , this role ...

EOS

Data Center Operations Leader

Hillsboro, OR · On-site

The Data Center Operations Leader is responsible for leading a designated Data Center Pod ... Reporting to the Service Delivery Manager or Service Director ( depending on pod size) , this role ...

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Showing results 21-40

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Beaverton, OR

Call Center Operations Manager information

See Beaverton, OR salary details

$32.8K

$76.7K

$141K

How much do call center operations manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for call center operations manager in Beaverton, OR is $76,669.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,600.00 and $94,700.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Call Center Operations Manager jobs in Beaverton, OR?

For Call Center Operations Manager jobs in Beaverton, OR, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Beaverton, OR look for?

The top searched job categories for Call Center Operations Manager jobs in Beaverton, OR are:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Beaverton, OR as of August 2026, with employment types broken down into 83% Full Time, 16% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $76,669 per year, or $36.9 per hour.

Call Center Representative

Renewal by Andersen of Oregon

Portland, OR

$45K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Renewal By Andersen rating

8.3

Company rating: 8.3 out of 10

Renewal By Andersen

Based on 150 frontline employees who took The Breakroom Quiz

6.2

Company rating compared to similar companies: 6.2 out of 10

National retailers average

Based on 96,887 frontline employees who took The Breakroom Quiz

The best things about working at Renewal By Andersen

  • 94%

    94% say it is easy to take sick days

    say it is easy to take sick days

  • 91%

    91% say they get paid time off

    say they get paid time off

  • 91%

    91% say it’s easy to book vacation

    say it’s easy to book vacation

Featured by Renewal By Andersen, based on 150 Breakroom Quiz responses from their frontline employees

Job description

Our Story
 
We're part of the Renewal by Andersen network - one of the most respected names in window and door replacement - and there's no better time to join. We've built a culture where people stick around: strong leadership, a great team, and real investment in your growth. We're backed by 120+ years of Andersen craftsmanship, and we're not just filling a role. We're looking for someone to grow with us.

At Renewal by Andersen of Oregon, we are committed to creating exceptional experiences for homeowners while delivering premium window and door replacement solutions. We are currently seeking enthusiastic and goal-driven Inside Sales Center (ISC) Representatives to join our expanding Portland-based team. This position is perfect for individuals who enjoy helping customers, working in a fast-paced environment, and earning great bonuses while doing it.
 
As an ISC Representative, you will be responsible for managing inbound and outbound calls, scheduling appointments, and ensuring a seamless experience for homeowners. This is a fantastic opportunity to grow your career within a well-established and supportive organization.
 
 
What's in it for You?
  • Strong Base Pay + Incentives: Earn $18-$21 per hour, plus performance-based bonuses paid with each paycheck. Top performers can earn $45,000-$70,000 in annual total compensation (OTE).
  • Consistent & Flexible Schedule: Full-time schedules with 40 hours per week and flexibility to work mornings or evenings. Once your schedule is set, you can count on a consistent routine that works for you.
  • Comprehensive Benefits Package: Full-time employees are eligible for medical, dental and vision coverage, with HSA and FSA options and an employer HSA contribution. Additional voluntary benefits include life insurance, long-term disability and supplemental health plans.
  • 401(k) with Company Match: Plan for your future with a 4% company match.
  • Paid Time Off & Holidays: Enjoy PTO and paid holidays to help you recharge and make time for what matters most.
  • Training & Career Growth: Start with a structured two-week training program and ongoing coaching designed to help you succeed. The ISC role is just the beginning, with opportunities to grow your career within the company.
  • Company Mission: Join a nationally recognized brand with more than 120 years of success, built on quality, integrity and giving back to the communities we serve.
What will You do?
  • Customer Engagement: Serve as the first point of contact for homeowners via inbound calls, delivering exceptional service and building trust.
  • Appointment Scheduling: Make outbound calls to warm leads from internal databases (no cold calling) and schedule consultations for our sales team.
  • Customer Experience: Guide homeowners through the scheduling process while providing a professional and welcoming experience on every call.
  • Record Management: Maintain accurate and up-to-date customer interactions in the CRM system.
  • Team Collaboration: Coordinate closely with the sales team to ensure accurate calendar placement and a smooth customer handoff.
  • Additional Duties: Assist with special projects and tasks as assigned by leadership.
What are We looking for?
  • Experience: Minimum of 1 year in customer service, call center, or sales preferred.
  • Communication: Fluent in English, with clear, professional verbal communication skills and strong phone etiquette. Bilingual Spanish skills are a strong plus! 
  • Performance Mindset: Motivated to meet performance goals and receptive to coaching and feedback.
  • Technical Skills: Basic computer proficiency, comfort navigating multiple screens, and the ability to quickly learn internal systems.
  • Organizational Skills: High attention to detail and the ability to multitask in a fast-paced environment.
  • Reliable Commute: Ability to reliably commute to and from our Tualatin office.
Physical Requirements
  • Work Environment: On-site, in a dynamic office/call center setting with moderate noise level.
  • Activity: Approximately 90% of time spent sitting at a desk, using a computer and phone.
  • Schedule: Must be available to work at least one weekend day (Saturday or Sunday).
$18 - $21 an hour
Join Us:
Joining Renewal by Andersen of Oregon's Inside Sales Center means becoming part of a growing and energized team that prioritizes employee development, performance rewards, and customer satisfaction. If you are goal-oriented, service-driven, and thrive in a team-oriented environment, we invite you to apply and grow your career with us today!

Renewal by Andersen Corporation is the full-service window-replacement division of the Andersen Corporation with over 100 locations across North America. 
 
Tiffee Companies is an Equal Opportunity Employer committed to fair hiring practices. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We conduct background checks and drug screens in order to create a welcoming and safe environment for all team members.
 
Additional information? Feel free to visit our career page at https://www.tiffee.com/
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
apply for this job

Working at Renewal By Andersen

Perks for frontline workers

From Renewal By Andersen, via Breakroom

  • Flexible Scheduling

  • Career Growth

  • Paid Training

  • Friendly Environment

  • Employee Recognition

  • Strong Team-Building

About Renewal By Andersen, in their own words

From Renewal By Andersen

Renewal by Andersen’s Signature Service is committed to giving you the best customer experience possible, through the perfect combination of the best people in the industry, a superior process, and an exclusive product.

Learn more about the benefits of Renewal by Andersen’s Signature Service:

Professional Installation. With Renewal by Andersen, you get the product reputation of Andersen Windows with the master work of passionate installers.

Superior Performance. Andersen’s exclusive Fibrex® composite material lasts longer, performs better, and is stronger than vinyl.*

Energy Efficiency. Renewal by Andersen’s energy efficient windows are ENERGY STAR® certified and can reduce heating and cooling costs.

Hassle-Free Process. Renewal by Andersen eliminates the need to work with multiple companies. We are responsible for all aspects of your window replacement and installation.

Long-term value. Our comprehensive, hands-on approach ensures your window and installation quality, beauty, and energy savings last for many years.

Unrivaled Beauty. Renewal by Andersen offers a wealth of styles, colors, grilles and more for our replacement windows, patio doors, and entry doors to fit any home.

Company values

From Renewal By Andersen

Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We’re committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work and honoring a legacy built on doing the right thing. There is great respect for life outside work so that you can bring your best self to work.

Diversity and inclusion statement

From Renewal By Andersen

Be Renewal. Be You.

We are committed to demonstrating mutual respect and appreciation for our similarities and differences (for example, race, color, culture, gender, sexual orientation, gender identity or expression, religion, education, military service, ethnicity, age, language, physical ability, and thought) so that each employee can realize their potential and we exceed our customers’ expectations.

What Renewal By Andersen employees say

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