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Call Center Operations Director Jobs in Chicago, IL

Intangible Assets

Call Center Director

Vernon Hills, IL · On-site

$150K - $170K/yr

The Director of Call Center Operations will be responsible for overseeing the daily operations of the contact center, ensuring high levels of customer satisfaction, and managing the contact center ...

Ardmore Roderick

Call Center Rep

Chicago, IL · On-site

$16 - $20.50/hr

Qualifications Recommended skills Call Center Call Center Operations Call Center Rep Customer Service Customer Service Rep High Volume Cente Additional Information All your information will be kept ...

Ardmore Roderick

Call Center Rep

Chicago, IL

$16 - $20.50/hr

Qualifications Recommended skills Call Center Call Center Operations Call Center Rep Customer Service Customer Service Rep High Volume Cente Additional Information All your information will be kept ...

Zest Health

Call Center Nurse Manager

Chicago, IL · On-site

Hours of call center operation are 7 days/week, 24 hours/day, 365 days/year. The Call Center provides or connects Zest customers, clients, partners with the following services: * Care Triage * Care ...

Zest Health

Call Center Nurse Manager

Chicago, IL · On-site

Hours of call center operation are 7 days/week, 24 hours/day, 365 days/year. The Call Center provides or connects Zest customers, clients, partners with the following services: * Care Triage * Care ...

Johnstone Supply

Call Center Associate

Chicago, IL · On-site

Minimum of 2 years' experience in call center/operations in a wholesale environment. Preferred: * College degree in a relevant field (e.g. Business). * Direct experience in HVACR or similar industry.

Leapfrog Online

Call Center, B2B

Chicago, IL · On-site

Responsible for multiple direct reports that will require development and guidance Required Skills ... Call center experience should include Account Management as well as Operations Management ...

LAPRC

Center Operations Manager

Joliet, IL · On-site

Center Operations Manager Principal Functions: The Center Operations Manager (COM) oversees the non ... Work with Nurse Manager and Center Director to create a schedule for program hours. * Coordinate ...

LAPRC

Center Operations Manager

Joliet, IL · On-site

Center Operations Manager Principal Functions: The Center Operations Manager (COM) oversees the non ... Work with Nurse Manager and Center Director to create a schedule for program hours. * Coordinate ...

Aglow Sports Konsult

Call Center Representative

Chicago, IL · On-site

$16.50 - $20.50/hr

As part of a fast-paced 24/7 operation, you'll have the rewarding opportunity to deliver a totally ... Call Center experience is preferred. Bilingual skills, especially in Spanish, are a plus. Ability ...

Sralab

Call Center Representative - Scheduler

Chicago, IL · On-site

$17.05 - $27.45/hr

Reports directly to the Director, Call Center Knowledge, Skills & Abilities Required: * Associates Degree or Certificate in a Medical Administration Program is preferred * Minimum 1 year of ...

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All JobsCall Center Operations JobsCall Center Operations Director JobsCall Center Operations Director Jobs in Chicago, IL

Call Center Operations Director information

See Chicago, IL salary details

$35K

$110.9K

$184.9K

How much do call center operations director jobs pay per year?

As of Sep 12, 2026, the average yearly pay for call center operations director in Chicago, IL is $110,926.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,800.00 and $139,600.00 per year, depending on experience, location, and employer.

What is a call center operations director?

Call Center Operations Directors are senior leaders responsible for overseeing the daily operations, strategic direction, and overall performance of a call center. They manage teams, set service quality standards, implement policies, and work to optimize customer satisfaction and operational efficiency. Their duties often include budgeting, staff training, technology implementation, and ensuring compliance with company and industry regulations. These directors play a crucial role in shaping the customer experience and achieving business goals within the call center environment.

What are the key skills and qualifications needed to thrive as a call center operations director, and why are they important?

To thrive as a Call Center Operations Director, you need expertise in call center management, workforce optimization, and data-driven decision-making, typically supported by a bachelor’s degree in business or a related field. Familiarity with customer relationship management (CRM) platforms, call routing systems, and analytics tools is essential, along with certifications like Six Sigma or COPC. Strong leadership, problem-solving, and communication skills help drive team performance and maintain high customer satisfaction. These skills and qualities are crucial for optimizing operational efficiency, achieving service targets, and fostering a productive work environment.

What are some common challenges faced by a call center operations director, and how can they be addressed?

A Call Center Operations Director often faces challenges such as maintaining high service levels while balancing cost efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. Addressing these requires strong leadership, effective use of performance metrics, and continuous training programs for staff. Implementing robust quality assurance processes and fostering open communication between departments can also help resolve issues quickly and improve overall team performance.

What is the difference between Call Center Operations Director vs Call Center Manager?

AspectCall Center Operations DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic plans, manages budgets, and aligns operations with company goals.Manages daily call center activities, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center management, leadership skills.Bachelor's degree or equivalent, experience in customer service, team management skills.
Work EnvironmentCorporate office or regional centers, strategic planning focus.Call center floor, direct supervision of agents.

The Call Center Operations Director focuses on strategic oversight and high-level management across multiple centers, while the Call Center Manager handles daily operations and team supervision. Both roles require leadership and customer service experience, but differ in scope and responsibilities.

What are the most commonly searched types of Call Center Operations jobs in Chicago, IL?

The most popular types of Call Center Operations jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Call Center Operations Director jobs?

Cities near Chicago, IL with the most Call Center Operations Director job openings:

Infographic showing various Call Center Operations Director job openings in Chicago, IL as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, 1% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $110,926 per year, or $53.3 per hour.

Call Center Director

Vernon Hills, IL • On-site

Intangible Assets
See more jobs at Intangible Assetsexternal

$150K - $170K/yr

Full-time

Re-posted 8 days ago

Job description

Role Description

This is a full-time role for the Director of Call Center Operations, located on-site in Rosemont, IL. The Director of Call Center Operations will be responsible for overseeing the daily operations of the contact center, ensuring high levels of customer satisfaction, and managing the contact center team. Responsibilities include analyzing call center metrics, implementing operational strategies, and improving service quality. The director will also be tasked with developing and executing policies that enhance efficiency and performance.

Qualifications

  • Proven experience in Contact Center Operations and Contact Center Management
  • Strong Customer Satisfaction focus and Analytical Skills
  • Background in Operations Management
  • Excellent leadership and team management capabilities
  • Outstanding communication and interpersonal skills
  • Experience managing third-party vendor relationships, including performance oversight, integration with internal systems and processes
  • Strong understanding of and experience implementing AI strategies and automation technologies to improve call center efficiencies and customer experience
  • Strong analytical and decision-making skills with data-driven leadership style
  • Demonstrated ability to think strategically and apply long-term vision (3-5 years) in developing scalable, customer-focused contact center operations.
  • Bachelor's degree in Business Administration, Management, or a related field preferred
Industry
  • Business Consulting and Services
Employment Type

Full-time