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Call Center Operation Manager Jobs (NOW HIRING)

MUSC

Manager, Call Center Operations

Charleston, SC · On-site

Summary The Manager of Call Center Operations reports to the Director, Call Center Operations (Ambulatory). Under limited supervision, the Manager of Call Center Operations provides visible and ...

LBC Mortgage

Call Center Manager

Los Angeles, CA · On-site

We are focused on building a strong, system-driven sales operation and delivering an exceptional customer experience. Our team is growing fast, and we are looking for a Call Center Manager who can ...

Insperity

Call Center Manager

New Orleans, LA · On-site

$60K - $70K/yr

As Call Center Manager , you'll lead the day-to-day operations and continuous improvement of the E-Contact Center, ensuring customers receive timely, accurate, secure, and professional support across ...

SPS North America

Call Center Manager

New York, NY · On-site

Client Services Manager, Client Services Supervisor, or equivalent leadership Business Hours ... What You'll Do Team & Call Center Operations * Supervise and support daily call center activities ...

kgs

Call Center Supervisor (Mornings)

Nashville, TN · On-site

This individual will work closely with the Call Center Operations Manager to implement operational directives, address performance issues, and foster a positive and productive team environment.

kgs

Call Center Supervisor (Mornings)

Nashville, TN · On-site

This individual will work closely with the Call Center Operations Manager to implement operational directives, address performance issues, and foster a positive and productive team environment.

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Call Center Operation Manager information

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$31.5K

$73.7K

$135.5K

How much do call center operation manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for call center operation manager in the United States is $73,687.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $91,000.00 per year, depending on experience, location, and employer.

What does a call center operation manager do in a call center?

A call center operation manager oversees daily operations, manages staff, ensures customer service quality, and implements policies to improve efficiency. They analyze performance metrics, coordinate training, and use tools like workforce management software to meet service goals.

What cities are hiring for Call Center Operation Manager jobs?

Cities with the most Call Center Operation Manager job openings:

What are popular job titles related to Call Center Operation Manager jobs?

For Call Center Operation Manager jobs, the most frequently searched job titles are:

Manager, Call Center Operations

Charleston, SC • On-site

MUSC
Hospitality Services • 10K+ employees
Learn more about MUSCexternal

Full-time

Re-posted 24 days ago

MUSC Health rating

6.9

Company rating: 6.9 out of 10

Based on 203 frontline employees who took The Breakroom Quiz

Job description

Job Description Summary

The Manager of Call Center Operations reports to the Director, Call Center Operations (Ambulatory). Under limited supervision, the Manager of Call Center Operations provides visible and proactive management to maintain effective operations and to promote customer satisfaction. This role maintains daily operational call center activities including supervision of Leads, Trainers and Referral Management Specialists to promote accuracy and optimal customer service. This position ensures call center best practices are achieved in areas of key performance indicators, quality, customer satisfaction and staff engagement, with continuous focus on people, process and technology.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC000593 CHS OH - Patient Access Center

Pay Rate Type

Salary

Pay Grade

Health-31

Scheduled Weekly Hours

40

Work Shift

Day (United States of America)

Job Description

Manages one or more functional areas of a department. Manages two or more professional and support staff including subordinate supervisors. Typically has hire, fire, or promotion authority. Evaluates and makes improvements to department processes while ensuring compliance with organizational policies and applicable laws and regulations. More discretion and greater financial authority than other lower management levels. Manages initiatives, strategic priorities and programs which have an impact on the organization. Works independently and in collaboration with leadership to support the budget process and meeting key operational goals. Plans, organizes, facilitates, monitors, and evaluates activities and functions of the department/functional business area based employee/organizational goals. Collaborates with leaders to establish operating procedures, enhance clinical/non-clinical workflows, increase productivity, and improve overall quality outcomes and operational efficiencies within a variety of delivery settings.

Additional Job Description

Education: Bachelor's Degree or Equivalent Work Experience: 7 years progressive work experience and 2 years management experience

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees

What MUSC Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

MUSC Health logo

About MUSC Health

Sourced by ZipRecruiter

MUSC is located in Charleston, SC, frequently named one of the best places in America to live. If charming, historic, vibrant, cultural, and coastal are adjectives that you find appealing, it's all here. In Charleston, you might find yourself dining at a world class restaurant tonight and relaxing on a boat as you explore our many waterways tomorrow. You might stroll along cobblestone streets, amidst centuries old homes by day and attend a jazz concert by night. Charleston is a place where you can live your life to its fullest.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Charleston, SC, US

Year founded

1824

View All MUSC Health Jobs