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Call Center Nurse Rn Jobs in Minnesota (NOW HIRING)

RN.com

Emergency Room Nurse (ER RN)

Wyoming, MN · On-site

$70 - $120/hr

ER RN's treat patients in emergency situations where they are experiencing trauma or injury. They ... trauma center, and the number of patients admitted yearly. Level I is the highest (capable of ...

New

TNAA TotalMed RN

Travel ER RN

Two Harbors, MN · On-site

TNAA TotalMed RN is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in ... Can be low censused and put on call. Call back minimum is 2 hours Weekend/Holiday Requirements ...

TNAA TotalMed RN

Travel ER RN

Two Harbors, MN · On-site

TNAA TotalMed RN is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in ... Can be low censused and put on call. Call back minimum is 2 hours Weekend/Holiday Requirements ...

Ebenezer

RN- Registered Nurse

Burnsville, MN · On-site

$47/hr

Flexible schedule Ebenezer Ridges Care Center highlights a full continuum of care campus including ... Answers call lights. * Answers the telephone. * Participates in completing audits as assigned.

RN.com

Labor and Delivery Nurse (L&D RN)

Minneapolis, MN · On-site

$65 - $85/hr

LD RN's care for women during labor and childbirth, monitoring the baby and the mother, coaching mothers and assisting doctors. They prepare women, and their families, for the stages of giving birth ...

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Call Center Nurse Rn information

What is a call center nurse RN?

Call Center Nurse RNs are registered nurses who provide medical advice, triage, and support to patients over the phone or through other remote communication channels. They assess patient symptoms, offer guidance on next steps, and help determine if additional care is needed, all while maintaining patient confidentiality. This role is essential for helping patients access timely healthcare information and support, especially when in-person visits are not immediately possible.

What are the key skills and qualifications needed to thrive as a call center nurse RN?

To thrive as a Call Center Nurse RN, you need a valid RN license, strong clinical assessment skills, and experience in patient triage or telehealth. Familiarity with telephone triage protocols, electronic health records (EHRs), and specialized call center software is typically required. Excellent verbal communication, problem-solving abilities, and empathy are essential soft skills for providing effective remote patient care. These skills ensure accurate patient evaluation, safe care recommendations, and a positive patient experience in a virtual healthcare environment.

How does a call center nurse RN typically collaborate with other healthcare professionals while working remotely?

Call Center Nurse RNs frequently collaborate with physicians, pharmacists, and care coordinators through secure communication platforms, such as phone calls, electronic health records, and messaging systems. These interactions ensure accurate triage, facilitate referrals, and provide comprehensive patient support. While the work is often independent, regular team meetings and case discussions help maintain alignment with care protocols and keep everyone informed about updates in procedures or patient care pathways.

What is the difference between Call Center Nurse Rn vs Telehealth Nurse?

AspectCall Center Nurse RnTelehealth Nurse
CredentialsRegistered Nurse (RN) license, CPR certificationRegistered Nurse (RN) license, CPR certification
Work EnvironmentCall centers, healthcare support centersHome or remote settings, telehealth platforms
Employer & IndustryHospitals, insurance companies, healthcare providersHealthcare providers, telemedicine companies
Primary FocusHandling patient inquiries, triaging over callsProviding medical advice, patient assessments remotely

Both Call Center Nurse Rn and Telehealth Nurse roles require RN licensure and involve remote patient interaction. While Call Center Nurses typically work in call centers handling inquiries and triage, Telehealth Nurses often provide direct medical advice via telemedicine platforms from home. The roles overlap in skills and credentials but differ mainly in work setting and scope of patient care.

What are popular job titles related to Call Center Nurse Rn jobs in Minnesota?

For Call Center Nurse Rn jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Call Center Nurse Rn jobs in Minnesota look for?

The top searched job categories for Call Center Nurse Rn jobs in Minnesota are:

Call Center Nurse Rn jobs near you

Supervisor - Triage Advisor Contact Center (RN)

Fairview Health Services

Saint Paul, MN • On-site

$90 - $127/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Fairview Health Services rating

7.7

Company rating: 7.7 out of 10

Based on 251 frontline employees who took The Breakroom Quiz

163rd of 898 rated healthcare providers

Job description

Job Overview

Are you ready to use your nursing skills and continue making a difference while not having to be full time or needing to face the physical demands of a hospital or clinic nurse role? On the Telephone Triage Nurse Line Advisor Team with Fairview, that's what we do! Join other nursing professionals in an encouraging environment where we support each other. We are adding new positions due to growth.

The Triage Team Supervisor provides operational and clinical leadership for the Triage Advisor Contact Center, overseeing RN triage staff, daily workflow, quality standards, productivity, customer service, and process improvement initiatives. The role combines people leadership, call center operations, clinical expertise, data analysis, and customer service excellence to ensure effective and efficient patient access and triage services.

Schedule: This opening is 1.0 FTE (80 hours per two weeks) on our DAY/EVENING shift with an EVERY OTHER weekend rotation. (Weekdays: Evenings, Every other weekend: Days)

Key Responsibilities
  • Maintain personal clinical competency by periodically assisting customers.
  • Supervise daily triage team operations and staff performance.
  • Monitor workflow, productivity, quality metrics, and clinical protocol adherence.
  • Train, coach, educate, and develop triage staff.
  • Implement process improvements and operational changes.Review productivity reports and manage performance expectations.
  • Provide triage support and cover staffing shortages when necessary.
  • Collaborate with providers, physicians, and the director.
  • Address customer service concerns and initiate service recovery efforts.
  • Analyze, collect, and report operational and clinical data.
  • Review, update, and educate staff on clinical guideline and protocol changes.
  • Coordinate staff assignments based on scope of practice and competency.
Required Qualifications
  • B.S./B.A. or related work experience in a clinical setting.
  • 3 years clinic or triage RN work experience
  • 1 year supervisory experience
  • MN Registered Nurse (RN) License and
  • WI Registered Nurse (RN) License within 120 Days
Preferred Qualifications
  • M.A./M.S.
  • 4 years management experience
  • 1 year call center experience
  • Basic Life Support (American Heart Assoc or Red Cross)
Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more!

Compensation Disclaimer

The posted pay range is for a 40-hour workweek (1.0 FTE). The actual rate of pay offered within this range may depend on several factors, such as FTE, skills, knowledge, relevant education, experience,and market conditions. Additionally, our organization values pay equity and considers the internal equity of our team when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

$89,980.80- $127,025.60 Annual

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What Fairview Health Services employees say

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About Fairview Health Services

Sourced by ZipRecruiter

Fairview Health Services is an industry-leading, award-winning nonprofit that offers an entire network of healthcare services. Fairview is one part of M Health Fairview, a partnership between the University of Minnesota, M Physicians and Fairview Health Services. Together, we combine the University's deep history of clinical innovation and training with Fairview's extensive roots in community medicine. Our care portfolio includes community hospitals, academic hospitals, primary and specialty care clinics, senior facilities, facilitated living centers, rehabilitation centers, home health care services, counseling, pharmacies and benefit management services.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Minneapolis, MN, US

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