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Call Center Manager Jobs in Spring Hill, KS (NOW HIRING)

hallcon

Call Center Agent - Nights B

Lenexa, KS

$20.30/hr

Call Center Agent (In-Office, Night Shift - B Schedule) Location: Lenexa, KS Pay: $17.30 / +3.00 ... Communicate professionally with field management and other team members * Take on additional tasks ...

hallcon

Call Center Agent - Days B

Lenexa, KS

$18.80/hr

Position: Call Center Agent (In-Office, Day Shift - B Schedule) Location: Lenexa, KS Pay: $17.30 ... Communicate professionally with field management and other team members * Take on additional tasks ...

Hallcon

Call Center Agent - Nights B

Lenexa, KS · On-site

$20.30/hr

Call Center Agent (In-Office, Night Shift - B Schedule) Location: Lenexa, KS Pay: $17.30 / +3.00 ... Communicate professionally with field management and other team members * Take on additional tasks ...

Hallcon

Call Center Agent - Nights B

Lenexa, KS · On-site

$17.30/hr

Call Center Agent (In-Office, Night Shift - B Schedule) Location: Lenexa, KS Pay: $17.30 / +3.00 ... Communicate professionally with field management and other team members * Take on additional tasks ...

Hallcon

Call Center Agent - Days B

Lenexa, KS · On-site

$17.30/hr

Position: Call Center Agent (In-Office, Day Shift - B Schedule) Location: Lenexa, KS Pay: $17.30 ... Communicate professionally with field management and other team members * Take on additional tasks ...

Hallcon

Call Center Agent - Nights B

Overland Park, KS · On-site

$20.30/hr

Call Center Agent (In-Office, Night Shift - B Schedule) Location: Lenexa, KS Pay: $17.30 / +3.00 ... Communicate professionally with field management and other team members * Take on additional tasks ...

CareNow

Center Manager

Overland Park, KS · On-site

Center Manager Job Summary and Qualifications Seeking a clinical Center Manager to provide expertise and to be a champion of patient care. We are an amazing team that works hard to support each other ...

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Showing results 21-40

All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Spring Hill, KS

Call Center Manager information

See Spring Hill, KS salary details

$28.3K

$61.3K

$105.1K

How much do call center manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for call center manager in Spring Hill, KS is $61,272.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,100.00 and $72,000.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Spring Hill, KS? The most popular types of Call Center jobs in Spring Hill, KS are:
What cities near Spring Hill, KS are hiring for Call Center Manager jobs? Cities near Spring Hill, KS with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Spring Hill, KS as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $61,272 per year, or $29.5 per hour.

Call Center Representative - Retail Pharmacy

The University of Kansas Health System

Lenexa, KS • On-site

$14.50 - $18.75/hr

Full-time

Posted 14 days ago

University Of Kansas Health System rating

7.5

Company rating: 7.5 out of 10

Based on 177 frontline employees who took The Breakroom Quiz

235th of 887 rated healthcare providers

Job description

Position Title
Call Center Representative - Retail Pharmacy
Southlake Campus
Position Summary / Career Interest:
The Outpatient Pharmacy - Call Center Representative -assists with operations of the Retail Pharmacy Communication Hub for the University of Kansas Health System. This individual supports a patient centered environment by providing courteous and professional customer service. Assists patients, families, and other customers while maintaining confidentiality of patients.
Responsibilities and Essential Job Functions
  • Performs ALL duties defined by standard work or other guidelines communicated by leadership under the direct supervision of a pharmacist licensed in the state of Kansas. Works with pharmacy administration to comply with state and federal laws.
  • Demonstrates strong telephone and written communication and etiquette skills.
  • Works in a fast paced, call center environment with timely, professional, and courteous response to incoming calls. Completes outbound calls to customers in a professional and courteous manner and within appropriate time frames for planned follow up. Maintains service levels (speed of answer, abandonment rate, hold times, and call time) to achieve department service level goals.
  • Demonstrates a high level of commitment, compassion, and customer service to all customers and team members.
  • Maintains compliance with HIPAA policies and regulations.
  • Assists patients, nurses and health care providers with timely and accurate communication regarding the status of a patient's medications and related issues.
  • Actively listens and operates computer systems to accurately obtain necessary demographic information and ensure appropriate and accurate billing.
  • Contacts patients in a timely manner using their established communication preferences (phone, email, online form, text, fax & EHR) to schedule prescription refills. Accurately documents outbound call status and follow up plan as applicable in computer systems to ensure timely and accurate processing of refills.
  • Completes callbacks, provides follow-up materials, generates faxes and electronic messages with accuracy and attention to detail.
  • Uses a courteous and professional customer-focused approach while interacting directly or on the telephone with customers. Uses customer service and critical thinking skills to solve problems for all customers and understands when a problem needs to be escalated to the appropriate team member for resolution: pharmacy technician, pharmacist, supervisor or administrator as appropriate.
  • Participates in organizational and departmental performance improvement efforts and facilitating effective communication relative to these initiatives. Maintains a plan for personal development and completion of competency validation records. Participates in goal setting, ongoing development, and goals of team.
  • Actively participates in continuous process improvement. If applicable, participation in the quality management program is expected with the goal of improving services by monitoring processes, analyzing data, implementing interventions to improve and evaluating the effectiveness of those interventions. Responsibilities may include working to establish and maintain long and short term goals for the Quality Management Program; monitoring and documenting Quality Improvement Projects (QIPs) for progress in meeting QI goals; and providing guidance and education to staff on Quality Management priorities and projects. If applicable, as part of the program, the staff will uphold the quality of the Patient Management Program to include the development and reassessment of the program.
  • Other duties may be assigned as required.
  • Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
  • These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience
  • High School Graduate or GED.
  • 2 or more years Experience in a customer service call center, call center or high volume Retail Pharmacy setting handling customer calls.
  • Experience utilizing Call Center Software to answer, transfer, page and email.
  • Exceptional communication and phone skills. Ability to handle multiple calls and/or tasks while providing excellent customer service.
  • Experience talking, typing and actively listening simultaneously while utilizing multiple software systems to achieve first call resolution.

Preferred Education and Experience
  • Associates Degree Communication, business or health care administration
  • Bachelors Degree Communication, business or health care administration

Required Language Skills
  • Fluent English - Read, write and speak english.

Time Type:
Job Requisition ID:
R-56251
Important information for you to know as you apply:
  • The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion.
  • The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link asktalentacquisition@kumc.edu.
  • Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

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What University Of Kansas Health System employees say

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About University of Kansas Health System

Sourced by ZipRecruiter

Operating within the healthcare industry, The University of Kansas Health System is a renowned medical institution located in Kansas City, KS, United States. Established in 1905, this not-for-profit health system has evolved to offer an extensive range of products and services, which spans across a variety of specialist areas such as cancer care, neurology, cardiology, and organ transplants, among others. The core mission of The University of Kansas Health System is to enhance the health and wellness of individuals and communities by providing world-class healthcare services, quality education and conducting advanced research. They are also known for their unwavering commitment to academic medicine, which sets them apart from their peers.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Kansas City, KS, US

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