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Call Center Manager Jobs in Santa Rosa Beach, FL

Walmart

Vision Center Manager L1

Fort Walton Beach, FL · On-site

Drives sales in the Vision Center by ensuring effective merchandise presentation including accurate and competitive pricing proper signing and instock and inventory levels budgeting and forecasting ...

Walmart

Vision Center Manager L1

Fort Walton Beach, FL · On-site

$33.50 - $43.50/hr

Drives sales in the Vision Center by ensuring effective merchandise presentation including accurate and competitive pricing proper signing and instock and inventory levels budgeting and forecasting ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Santa Rosa Beach, FL

Call Center Manager information

See Santa Rosa Beach, FL salary details

$26.7K

$57.8K

$99.2K

How much do call center manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for call center manager in Santa Rosa Beach, FL is $57,803.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $67,900.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Santa Rosa Beach, FL?

The most popular types of Call Center jobs in Santa Rosa Beach, FL are:

What cities near Santa Rosa Beach, FL are hiring for Call Center Manager jobs?

Cities near Santa Rosa Beach, FL with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Santa Rosa Beach, FL as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $57,803 per year, or $27.8 per hour.

Outbound Call Center Representative

Fort Walton Beach, FL • On-site

Advantage HVAC, Plumbing, and Electrical
See more jobs at Advantage HVAC, Plumbing, and Electricalexternal

Full-time

Medical, Retirement, PTO

Re-posted 16 days ago

Job description

Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Health insurance

Outbound Call Center Sales Representative (ServiceTitan | Inside Sales | Appointment Setting)

Pay & Benefits

  • Hourly pay at minimum wage

  • Uncapped commission based on booked appointments and performance
  • Paid Time Off (PTO)
  • Career advancement opportunities
  • Stable schedule in a growing home services company
Job Description

We are hiring an Outbound Call Center Sales Representative to drive revenue through outbound calling, inside sales, and appointment setting in the HVAC and home services industry.
This role focuses on high-volume outbound calls, reactivating existing customers, following structured scripts, and booking qualified service appointments. Candidates must be comfortable working in a CRM environment (ServiceTitan preferred) and tracking performance metrics.
This is a performance-based role with commission upside. Base pay is hourly at minimum wage.
Responsibilities

  • Make outbound sales calls to existing customers, unsold estimates, and marketing lists
  • Handle inbound calls as needed
  • Follow call scripts and booking processes
  • Identify customer needs and convert calls into booked appointments
  • Upsell services and maintenance plans when appropriate
  • Accurately document all calls and outcomes in ServiceTitan CRM

  • Meet or exceed daily call and booking goals
  • Participate in training and performance coaching
Required Qualifications

  • High school diploma or GED
  • Experience in outbound call center, inside sales, or appointment setting

  • Familiarity with CRM software (ServiceTitan strongly preferred)
  • Strong phone communication and active listening skills
  • Confident using computers and multiple systems simultaneously
  • Ability to work in a fast-paced, metric-driven environment
Preferred Experience

  • HVAC, plumbing, or home services call center experience
  • ServiceTitan booking and dispatch workflows
  • Commission-based or performance-pay sales roles
Work Environment

  • Call center / inside sales environment
  • Script-driven, KPI-focused role
  • High accountability, low micromanagement
Why This Role Works

  • Clear expectations
  • Measurable performance
  • Commission-driven earnings
  • Pathway into senior sales, dispatch, or operations roles